Neil Huffman Chevrolet Buick GMC - Service Center

I would give zero stars if possible. Consumers beware. Do not use the service department. They overcharge and are dishonest about repairs provided. I had an alternator and belt repl Consumers beware. Do not use the service department. They overcharge and are dishonest about repairs provided. I had an alternator and belt replacement done costing over 1,600. 00 dollars. 5 months later traveling out of state vehicle alerts to stop and turn off vehicle immediately. It was towed to the near by dealership which turned out to be a real blessing. We told them the alternator was just installed in Dec 24 and should still be under warranty. They went to change the alternator and found out that it was an O Reilly alternator that was also a rebuild. Even though our paperwork said it was a gm alternator. They were unable to honor the warranty for this reason. So they replaced the alternator and belt with gm parts for just over 1,100 dollars. So basically we were charged an extra 500 dollars from Neil Huffman for the same work and for a rebuilt alternator that was not a gm part even though that was what the paperwork said. We spoke with manager and received back over 1300 dollars for the "mistake". The insisted on use still paying 1.5 hrs for diagnostics. Even though my husband was stuck on side of road, in unsafe area, for over 1.5 hrs and had trip interruption on way to out of state graduation . How absurd that they felt they were still deserving of 1.5 hrs of diagnostics. They assured me this never happens but you would never know unless you were blessed enough to go to a very honest dealership service department. They couldn't even give the 100 % refund, embarrassing. Do not ever assume they are being honest with you or your family. More

They went above and beyond to get us in the same day sold their car back up and running. We’re so grateful that they were able to help us out. We will definitely return there again for future services. their car back up and running. We’re so grateful that they were able to help us out. We will definitely return there again for future services. More

Do not shop here! !!! The worst customer service ever. I’ve had multiple issues since purchasing a vehicle in November, but let me start with the latest. June 15th I we !!! The worst customer service ever. I’ve had multiple issues since purchasing a vehicle in November, but let me start with the latest. June 15th I went in for an oil change. They did not put the dipstick back in my car. My car was leaking oil and ended up dying on the highway. It was towed to local dealership who informed me of this. When I called Neil Huffman I was placed on hold. They told me a manage would call me back. 3 days later NO CALL. The audacity. This has cost me so much money and they truly don’t care. There are so many better choices for dealerships that actually care about their customers. So tragic and unfortunate. More

I was very disappointed that I had to pay for tire rotation. When I purchased those tires from you, I was told I had free lifetime rotation. In addition, When I purchased new tires from you earlier rotation. When I purchased those tires from you, I was told I had free lifetime rotation. In addition, When I purchased new tires from you earlier for my 2014 Enclave, I was told I would also get free rotation for life of the car. I was charged for both at my last service. More