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Neil Huffman Chevrolet Buick GMC
Frankfort, KY
102 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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102 Reviews of Neil Huffman Chevrolet Buick GMC
January 20, 2023
I was in need of a new car. Their TV ads were interesting. So, we drove to Frankfort. The experience was wonderful! Salesman Dylan Webb was amazing! When I decided on a new Enc Their TV ads were interesting. So, we drove to Frankfort. The experience was wonderful! Salesman Dylan Webb was amazing! When I decided on a new Encore GX, moonstone gray with gray interior, he took his time explaining features and everything to me! Very professional and nice, Looking forward to getting the car serviced there! More
by mamalong721
Employees Worked With
Neil Huffman
November 10, 2022
Salesmen were great. Very helpful and informative. Mark McKinley and Dylan Webb were our salesmen. Very nice.!Mark went above and beyond to help us with our new purchase Very helpful and informative. Mark McKinley and Dylan Webb were our salesmen. Very nice.!Mark went above and beyond to help us with our new purchase More
by Kat
Employees Worked With
Neil Huffman
September 01, 2022
Very good customer service from the repair team, not perfect with a few bumps but overall good job. The personnel are friendly and engaging with a focus on customer service. They do their best to let yo perfect with a few bumps but overall good job. The personnel are friendly and engaging with a focus on customer service. They do their best to let you know your business is important to them and you are valued as a customer. More
by Randy
Employees Worked With
Amber, Celina, Michael, Neil Huffman
July 14, 2022
Kris, Tony and Scott stayed extra late for me to purchase my new vehicle. They made sure I was completely satisfied with my new vehicle. They made purchasing my new vehicle easy and enjoyable. Thanks again g my new vehicle. They made sure I was completely satisfied with my new vehicle. They made purchasing my new vehicle easy and enjoyable. Thanks again guys! More
by Cmartin951753
Employees Worked With
Kris
July 09, 2022
Do not shop here! !!! The worst customer service ever. I’ve had multiple issues since purchasing a vehicle in November, but let me start with the latest. June 15th I we !!! The worst customer service ever. I’ve had multiple issues since purchasing a vehicle in November, but let me start with the latest. June 15th I went in for an oil change. They did not put the dipstick back in my car. My car was leaking oil and ended up dying on the highway. It was towed to local dealership who informed me of this. When I called Neil Huffman I was placed on hold. They told me a manage would call me back. 3 days later NO CALL. The audacity. This has cost me so much money and they truly don’t care. There are so many better choices for dealerships that actually care about their customers. So tragic and unfortunate. More
by Katherinevan
Employees Worked With
Neil Huffman
June 24, 2022
I appreciate the first class service of Neil Huffman Chevrolet Big John was very helpful and professional He helped me get the car I wanted thanks Richard Crissman Chevrolet Big John was very helpful and professional He helped me get the car I wanted thanks Richard Crissman More
by R Crissman
Employees Worked With
John Blunt , Neil Huffman
June 14, 2022
I had a very good experience. We went in and was graciously greeted and was not pressured. John Blunt was our sales person and was very informative and genuine. He didn't pres We went in and was graciously greeted and was not pressured. John Blunt was our sales person and was very informative and genuine. He didn't pressure us at all. Even when I called to ask about a vehicle, we were graciously spoken too. With out pressure. Thank you, Vickie and Delbert More
by Vickiedcox
Employees Worked With
John Blunt, Neil Huffman
May 24, 2022
The service was ok but final paper work was horrible. Was lied to about the money the owe me . Was supposed to take a few days has been 2 weeks and still nothing Was lied to about the money the owe me . Was supposed to take a few days has been 2 weeks and still nothing More
by willpalmerjr5
Employees Worked With
Neil Huffman
May 21, 2022
I was very disappointed that I had to pay for tire rotation. When I purchased those tires from you, I was told I had free lifetime rotation. In addition, When I purchased new tires from you earlier rotation. When I purchased those tires from you, I was told I had free lifetime rotation. In addition, When I purchased new tires from you earlier for my 2014 Enclave, I was told I would also get free rotation for life of the car. I was charged for both at my last service. More
by gaddisw
Employees Worked With
Neil Huffman
May 04, 2022
Went in for a service appointment today for a service bulletin. Explained the bulletin when I made the appointment and again today when I brought the truck in. They ignored that and spent 3 hours doing a bulletin. Explained the bulletin when I made the appointment and again today when I brought the truck in. They ignored that and spent 3 hours doing an unnecessary transflush that they thought was under warranty. They told they did the update but had to charge me $159 for the trans flush. I paid it then they told me they did NOT do the update. Wasted half my day and $159 @ this service dept today. I was hoping to find a compitent gm service department as I own 12 gm vehicles but wont ever take one here again. I'll continue to send them to Louisville. More
by R
Employees Worked With
New guy
