Nazareth Ford - Service Center

Service and maintenance Service Dept resolved all the issues with my truck. Bob in service was very polite and very detailed with information. I was upset the the maintenance Service Dept resolved all the issues with my truck. Bob in service was very polite and very detailed with information. I was upset the the maintenance for not being careful while working on the truck. Found grease on outside door and handle. Grease on steering wheel, door rest and handle. More

Nightmare recall work on my Focus RS Took my RS in for a head gasket recall. Mechanics set timing incorrectly 3 times before the engine finally blew. While replacing the engine, they scra Took my RS in for a head gasket recall. Mechanics set timing incorrectly 3 times before the engine finally blew. While replacing the engine, they scratched paint, damaged headlight, left car filthy, forgot to secure the steering wheel. Car had been returned 7 times over the course of 3 months and was still leaking 1/2 quart of oil per day when moved it to another dealer. They found dozens of stripped bolts, oil leaking from nearly every gasket and seal, multiple valve tappets installed incorrectly, both cams scratched, and the timing set incorrectly yet again. This will likely result in a replacement long block. Shame on the mechanics at Nazareth Ford. Not once did a manager get involved or try to contact me. I guess his name is Todd. He never seemed to be in the building when I asked to speak with him. I am beyond disappointed with this dealer and with with Ford. Poor workmanship and staff doesn't seem to take any pride in their work. It's sad that I have to leave a review like this but other people should know what I've been through. Please avoid the nightmare and go somewhere else. My service advisor Tim was very nice throughout the entire process though. I feel bad for him because I doubt any of this is his fault. More

great service Had a pleasing visit. Everyone is friendly and ready to help. Always had great service. Chris Hardy and his crew are very efficient and knowledgeab Had a pleasing visit. Everyone is friendly and ready to help. Always had great service. Chris Hardy and his crew are very efficient and knowledgeable. More

Perfect This dealer's staff is very professional, cuorteous and efficient. The facility is spotless, coffee & cookies are always provided free of charge and This dealer's staff is very professional, cuorteous and efficient. The facility is spotless, coffee & cookies are always provided free of charge and the car is always washed when the service is completed. More

Inspection/Emission My appointment was at 10:00 AM. My car was taken in at that time and was done within the hour. The people who work in the Service Dept. are very cou My appointment was at 10:00 AM. My car was taken in at that time and was done within the hour. The people who work in the Service Dept. are very courteous and always willing to take the time if any questions are asked. I come back to Nazareth Ford because they are customer-oriented and I believe trustworthy. More

recall pleasant, fast, my mustang was back in an hour, would like to thank bob hauser, I wasn't sure I could make my scheduled appointment buy bob assured me pleasant, fast, my mustang was back in an hour, would like to thank bob hauser, I wasn't sure I could make my scheduled appointment buy bob assured me he would work with me to get the recall done More