Nazareth Ford - Service Center

Great Customer Service Customer service was outstanding. Chris Radlbeck went above and beyond to assist me with this service visit. Can't say enough on the excellent job Customer service was outstanding. Chris Radlbeck went above and beyond to assist me with this service visit. Can't say enough on the excellent job he did. Pricing was a little high, but the dealer worked with me on that. Service itself was only average. they forgot to adjust the air pressure after they rotated the tires. Doesn't sound like a big deal, but service knew I was preparing to tow a large trailer, so rear tires underinflated by 15 lbs is a big deal. More

Broken coil springs Problem was fixed same day it was diagnosed. Coil springs were broken in two places, they replaced spring and strut, that problem is fixed. Still make Problem was fixed same day it was diagnosed. Coil springs were broken in two places, they replaced spring and strut, that problem is fixed. Still makes a squeak when I brake and come to a stop, they say it is normal for my car. I’m not sure. More

Awesome Service We have four Ford vehicles which are all serviced at Nazareth Ford. Their service continues to be top notch... short cycle to diagnose, order parts an We have four Ford vehicles which are all serviced at Nazareth Ford. Their service continues to be top notch... short cycle to diagnose, order parts and finish off repair. Keep up the great work! More

Huge inconvenience My husband called and spoke with someone and was instructed to bring my car in Saturday morning and they would look at it and let me know if they foun My husband called and spoke with someone and was instructed to bring my car in Saturday morning and they would look at it and let me know if they found what was wrong. I go to drop it off and am informed that I need to leave it there for the weekend because they couldn’t look at it that day. My husband called and was asking why this was happening when he made an appointment and was told it was no problem ...well he was informed that it wasn’t the first time this employee has told a customer to come in to get their car looked at but really can’t because they are too booked.....that’s a problem if this has happened before and the dealership is aware of it. Needless to say we left it there for the weekend. Monday rolls around and nothing. I decide to call and had to leave a message because said employee was with a customer. It gets later and still no call back or notification on the status of my car. Call back again (Monday evening) and they are now closed! Tuesday rolls around and my husband had to call to find out what’s going on. Still the car was being looked at but people were off that were looking at it (if that even makes sense but what was told to us). Finally my husband informed them that they needed to give us a loaner car until they figured this out because never was it said it would be 4 days before they could even look at my car!!! (Thank you chris and Chris for helping in that area) I am not one to complain but when you make an appointment you expect to get that service. You can’t expect people to give up their car for days unexpectedly! Thankfully I had family that could help. More

Review repairs My 2012 Expedition went in for brakes and to fix the driver side window which stopped working. The brake expense seemed expensive and the window work My 2012 Expedition went in for brakes and to fix the driver side window which stopped working. The brake expense seemed expensive and the window worked took a few days. The window was paid by the extended warranty minus the $100 dollar deductible. In 2012, my 100K mile warranty cost $3K when I bought this vehicle. So far I have received only $400 dollars of the $3,000 the warranty cost. Now my sun rood is not working and this vehicle has to go back again. Nice. Note: difficult to get called back when you leave a voice mail. More

"Great Service" Always bring my car to Nazareth Ford for service, but also for the friendly atmosphere. I've been dealing with this dealer for over 5 years now, in s Always bring my car to Nazareth Ford for service, but also for the friendly atmosphere. I've been dealing with this dealer for over 5 years now, in sales and service and they are just great. Jay has a great team of people working with him to make your buying and service experience one of the best. Thanks!! More

Service 5K As always a very pleasurable experience with a professional's who know what they are doing. Time to conduct the service was again a minimal amount ye As always a very pleasurable experience with a professional's who know what they are doing. Time to conduct the service was again a minimal amount yet I knew they did the work requested. More

Friendly and efficient Bought my Escape there and have been very pleased with the salesman and service department. Everyone we met was very friendly and let us know what the Bought my Escape there and have been very pleased with the salesman and service department. Everyone we met was very friendly and let us know what they were doing while servicing the car. More

Genuine care received. Ralph was excellent. It was evident to my wife and I that he was genuinely interested in making our experience a positive one. We will definitely be Ralph was excellent. It was evident to my wife and I that he was genuinely interested in making our experience a positive one. We will definitely be recommending Ralph to our family and friends! More