Nazareth Ford - Service Center

Service not as important as sale I purchased my 2017 warrantied Fusion here. With 29,000 miles I experienced batterty failure and was told it was not covered. Not true 3yr/ 36 covers I purchased my 2017 warrantied Fusion here. With 29,000 miles I experienced batterty failure and was told it was not covered. Not true 3yr/ 36 covers it. 48 hrs later I expirienced electrical malfunctions. I was told they were too busy to help with my one and only vehicle and there were no loaners available. I was told to try a dealer down the road. I was able to reach a sales manager who told me to come in and I would be helped but then found that he had been fired when he arrived at work just before I arrived. I waited to be seen in service but ignored for 30 minutes. No one ever came to speak to me after I was directed to wait for a specific service employee. I stopped to speak with the GM on my way out. GM offered assistance after I complained but not sincerely. I called another Ford dealership that was happy to help. More

Inspection and warranty repair Up front and honest. Took more time than expected but they helped me with transportation. Car runs great now. Always a great experience here, even ex Up front and honest. Took more time than expected but they helped me with transportation. Car runs great now. Always a great experience here, even express lubes. More

JOB DONE HAD AN EMERGENCY,BROKEN DRIVE SHAFT,HAD THE TRUCK TOWED TO NAZARETH FORD. THEY TOOK IT INSIDE AND INSTANTLY NOTIFIED ME OF THE PROBLEM. ORDERED PARTS HAD AN EMERGENCY,BROKEN DRIVE SHAFT,HAD THE TRUCK TOWED TO NAZARETH FORD. THEY TOOK IT INSIDE AND INSTANTLY NOTIFIED ME OF THE PROBLEM. ORDERED PARTS AND TOLD ME UP FRONT THERE WOULD BE A WAIT BECAUSE OF PENDING WEATHER. WHEN PARTS ARRIVED JOBE WAS COMPLETED IN A TIMELY MANNER. AND I WAS BACK ON THE ROAD. More

Outstanding Service Our Service Technician was Neal Beers. After looking at our car Neal explained what our car needed, We needed a wheel alignment. We knew that becau Our Service Technician was Neal Beers. After looking at our car Neal explained what our car needed, We needed a wheel alignment. We knew that because we hit a really big pot hole. After he did the state inspection, the regular checkup,and alignment he explained what he did. We took our car to Ford they next day after the last snow storm last week. Neal told us it's a little icy out there. Stay here I will bring you your car. My Husband and I appreciated that so much. Nazareth Ford takes good care of its customers. It's a pleasure to do business with you. More

Unsure I'm just confused about one thing. The service person told me I didn't need to have the PA emissions testing done due to the low amount of mileage I p I'm just confused about one thing. The service person told me I didn't need to have the PA emissions testing done due to the low amount of mileage I put on the car since my last inspection and emissions testing.. Why then was I charged $24.91 (lower that normal, I realize) for the "concern" emissions test? More

Regular Maintenance Check up I brought my car in for an oil change and a maintenance check to be sure everything is working properly. Everything was thoroughly explained before i I brought my car in for an oil change and a maintenance check to be sure everything is working properly. Everything was thoroughly explained before it was done. It was fortunate that my coolant system was taken care of while I was there. I would've had major problems with the cold weather we've been having. Thank you Nazareth Ford. More

Great Service Great service experience. Easy scheduling drop off and pickup. Chris takes great care of you. My tech, Jim was fair and honest. Great place to get ser Great service experience. Easy scheduling drop off and pickup. Chris takes great care of you. My tech, Jim was fair and honest. Great place to get service done. More

Wait wasnt long and service very friendly. Always recommend and enjoy the Service Center. We always go to Pete and Doug for new vehicles and trade ins. My daughter also loves to see the big blo Always recommend and enjoy the Service Center. We always go to Pete and Doug for new vehicles and trade ins. My daughter also loves to see the big blow up Car Fox. More

Great Service! Nazareth Ford came through on everything they promised. Ralph showed how much he cares about their customers. He made a major repair job look easy. Nazareth Ford came through on everything they promised. Ralph showed how much he cares about their customers. He made a major repair job look easy. More

always on top of their game The full inspection and summary was something I can be comfortable about and can plan for what repairs I will need to take in the future - so no surpr The full inspection and summary was something I can be comfortable about and can plan for what repairs I will need to take in the future - so no surprises. More