Nationwide Kia

A truly hassle free buying experience. They made it very easy for me to buy and feel comfortable doing so. I wish all my previous buying experiences had been so easy.I love my new KIA. easy for me to buy and feel comfortable doing so. I wish all my previous buying experiences had been so easy.I love my new KIA. More

I loved the way I was treated at this dealership. They are a class act,everyone was so friendly and ready to help. I love my new Kia and Im so excited for summer to come so I can take it on vacation. Also are a class act,everyone was so friendly and ready to help. I love my new Kia and Im so excited for summer to come so I can take it on vacation. Also mpg is 10 times better than my last car. More

I really had a good experience here buying a new optima. I cant speak for what others said but they made me feel welcomed from the minute I walked in and never felt the slightest bit pressured.They even gav I cant speak for what others said but they made me feel welcomed from the minute I walked in and never felt the slightest bit pressured.They even gave me $1100 more for my trade than another dealership wanted to offer. More

Im not sure about others peoples experience,I can only speak for mine. They were professional,easy to deal with and the best car buying experience I ever had.I got real close to the price I wanted/a great speak for mine. They were professional,easy to deal with and the best car buying experience I ever had.I got real close to the price I wanted/a great rate and I'm truly pleased.I will definitely recommend them to friends and family,which I rarely ever do.Thanks so much for an easy buying experience. More

HORRIBLE EXPERIENCE!!!! I spent 90 minutes sitting, waiting, and wondering what all the back and forth meetings between the sales guy and the 'sales manger' were all about... I mean, I had already s waiting, and wondering what all the back and forth meetings between the sales guy and the 'sales manger' were all about... I mean, I had already spent several days working through an online buying site, and exchanged no less than 15 emails with the internet sales rep who quoted a price, one that was confirmed with the 'sales manager' (SEVERAL TIMES over a couple of days and through multiple emails), only to find out when I arrived to "pick up the car", that something was wrong and they weren't quite sure how they got to that price, but that the real price was really a few thousand dollars more expensive. Then the "super sales manger", this is Buddy Singley's (who is supposed the be the sales manager) sales manager (huh?). Well, he produces a fancy sheet that shows the "invoice" price the dealership paid and then he circles some cryptic number and says that's our "dealer hold-back" that Kia will pay us, and there is NO WAY we can lose this much money on a new car. He 'tried to make a deal' but was basically pulling the old bait and switch on me, jacking the price (literally at the table, by several thousand dollars) while I sat waiting for 90 minutes to be sold the car at the price that was quoted to me (many, many, many, times over several days and confirmed by multiple levels of mgmt at the dealership)... Needless to say, I would NEVER under any circumstance consider buying from this dealership, even if it were the last one on earth. I would rather ride a bike or just walk before dealing with these 'people' ever again. Search the internet for this dealerhsip and it is littered with the corpses of bad reviews from others who have fallen victim to the same scams, lies, and tricks that were used on me in an attempt to sell a car~ BEWARE!!! More

THESE GUYS ARE CROOKS. THEY HID THE WINDOW STICKER, CHARGED $4000 OVER MSRP, AND, THE CAR I BOUGHT WAS IN AN ACCIDENT. THEY DID NOT TELL ME THIS; THEY JUST SLIPPED A PIECE OF PAPER INTO THE LARGE SERI CHARGED $4000 OVER MSRP, AND, THE CAR I BOUGHT WAS IN AN ACCIDENT. THEY DID NOT TELL ME THIS; THEY JUST SLIPPED A PIECE OF PAPER INTO THE LARGE SERIES OF FORMS WE HAD TO SIGN. WHEN WE GOT HOME, WE FOUND OUT THE CAR WAS WRECKED IN A TEST DRIVE AND REPAIRED. DO NOT EVER BUY A CAR FROM THESE PEOPLE. THE GENERAL MANAGER HAD LIQUOR ON HIS BREATH (WHICH SHOULD HAVE BEEN A HUGE WARNING SIGN). More

Ok. So I read the negative reviews and decided that I would take my chances with Nationwide Kia in Timmonium. I probably should have paid better attention to the reviews! I took delivery of a 2011 Kia would take my chances with Nationwide Kia in Timmonium. I probably should have paid better attention to the reviews! I took delivery of a 2011 Kia Optima on 5/26/2011 & within five minutes of leaving the lot I noticed a strong tendency for the car to pull to the left. I called the dealership immediately while driving the car home to express my concern regarding this dangerous condition. They assured me this would not be an issue and that I should bring it back in so they could fix the issue. I dropped the car off and (coincidentally) after my check cleared they informed me that there was nothing they could do about this "known problem". They agreed that the car pulled to the left but told me I would either need to call into Kia directly or look into the lemon law. Quality customer service! I now have a car with 600 miles on it that wants to crash itself into the center median when you remove your hands from the wheel for a second - and they have done "all they can do" I cannot recommend that anyone purchase a Kia or any car from the Nationwide network of dealerships. My last hope is that Kia (corporate) can help me out. Otherwise it is off to see my attorney. uggghh. More

I entered into a contract to purchase a 2011 Kia Sorrento 5/8/2010. I traded in a leased 2008 Ford Escape in very good mechanical condition. It had a few dings and also needed the back fender repaired. Th 5/8/2010. I traded in a leased 2008 Ford Escape in very good mechanical condition. It had a few dings and also needed the back fender repaired. The car was left overnight so that their mechanics could evaluate the cost of repair, trade in value, etc. When I arrived Saturday evening, my brand new Sorrento was cleaned and waiting for me to take home. I hesitated because I told the salesman that I was not ready to purchase since the Ford lease did not end until September and insistent that we talk business before they assumed I would buy the new vehicle. I made it very clear that I was in no rush for a new vehicle and was not going to incur any extra expenses to end the lease early. I had already been told by Ford the balance and they, of course, got that information in between the time I was first there and returned on Saturday. After talking and seeing figures, I surmised that it was to my advantage to relinquish the Ford to Nationwide directly and purchase the Sorrento. That way, I did not have to worry about getting the Ford fixed and the interest for the Kia was less than what I was currently paying. They gave me extra money off to cover some costs incurred. The payoff at that time was $11,230. Because I had direct pay thru my bank, another payment went to Ford the following week. I called Kia and Ford to see who the reimbursement for the extra payment would come from. They both said Kia. Gregg Smith, the finance person at Kia, told me that in about 2 weeks the paperwork would go thru, Ford would be paid, and I would receive my refund in ample time to make my 1st car payment. Friday, 6/4/10, I called Mike Williams at Kia being that I had gotten several calls telling me to contact them urgently. He told me that the Ford Credit Current Balance Report was wrong and that I really owed $14,882 based on information they received from the Ford dealer where the Ford was purchased. He tried to convince me to pay it right away so that my credit would not suffer. Said that I agreed to pay any difference between the contracted amount and what the real payoff was and that he had a signed document to that effect. Said that these things happen sometime, but the difference usually is not so much. Told me that we needed to take care of this asap. On and on and on he went. I asked for documentation, so he sent me a document from his dealership in which the final line had 14,882 as Total Pre-Term Price Quote. I told him that I needed time to get legal advice, make some calls, and would get back to him midweek. I again printed the payoff and saw that it had decreased not increased. I called the Koons Ford credit manager and asked him if any of what Mike said could be true. He told me no. There is no way that the dealer would tell them a different amount then their credit department. Further said that Kia took ownership of the Ford and thus Koons had nothing to do with the vehicle. Also said do not let them scam you, your contract is binding. The trade still has not been paid. I am getting calls from Ford Finance about the delinquent account. I have picketed the dealership with a large sign and distributed the information to passerby's, customers and people shopping at venues close by. Have had several conversations with staff there. Just paid the trade in off . More

I always try to not get caught up in stereotypes and to keep an open mind, but this dealership does nothing to try to break from the typical "fast talker" salesman stereotype. I would never recommend that keep an open mind, but this dealership does nothing to try to break from the typical "fast talker" salesman stereotype. I would never recommend that anyone buy a car here, because our experience was so terrible. My wife and I went to look at new Kia's last night because we heard they had good prices at Nationwide. We told the salesman we dealt with that we were definitely not going to buy a car right then and there; we just wanted to look around and test drive one or two of them, if possible. Before we could say anything else, the salesman bustled us inside and told us we had to fill out all of this paperwork. He kept talking like we were going to buy a car that night, even when we told him we weren't. The salesman made us feel very, very pressured and told us "...you test drove this vehicle and now you say you're not going to buy it? You're going to get me fired!" Here's a tip: never say anything like that to someone if you're trying to get them to buy one of your products. It will make them leave. We left, and I'm glad we did. More