National Motors Inc.

Unreliable in making repairs for a pre-existing condition. After many weeks and calls, my car remains in danger of mechanical failure. The vehicle was returned twice already, first repaired with condition. After many weeks and calls, my car remains in danger of mechanical failure. The vehicle was returned twice already, first repaired with an after market part and, then, with an original Audi part. Both times I was told that the vehicle was safe to drive and that a replacement part would be in by Tuesday or Wednesday. Today is the following Monday. I have been told that I would be called back within minutes or the following day; however, those calls have not come. Finally, after the vehicle became sluggish today, I took the vehicle to Audi of Hunt Valley where I was informed that the car's lagging performance will eventually lead to breakdown or failure to start. Although initially impressed with what I thought was exceptional customer service, I am informed otherwise. I'd initially planned a recommendation to my mother to come view vehicles since she is now in the market to replace her Mercedes GLC, however, I will pass on any further business. More

National Motors made it right. I'm giving them a second review because of it. Back in January, I posted a review detailing all of the issues I had with my Maserati and trying to get National Motors to c review because of it. Back in January, I posted a review detailing all of the issues I had with my Maserati and trying to get National Motors to correct the problem. It was very frustrating until they handed me off to Zil and Hamid. Then, I was treated like a king! I had issues with my Maserati that required an engine replacement. At first, they denied that it was their fault. Then, they handed me off to their General Managers Hamid and Zil. I couldn't have asked for a better outcome. They didn't question it at all. They took a look at the history and agreed to replace the engine. That's a big commitment for a Maserati, very expensive and labor intensive. They also told me that, while they were searching for a replacement engine, they would keep me informed of progress, which they did. And, yesterday, they called to tell me that they had ordered and received the engine and work was beginning Monday. This is a 4 year old car and I expected a similar aged engine and that was what I got. But, on top of that, they let me know that they are going to give me a 12,000 mile / 1 year warranty, just in case something goes wrong with the replacement. I didn't even ask for that. They were simply going above and beyond to make sure I was happy. I'm very pleased with the customer service from Zil and Hamid. It was right up there with the service I received from Jamil when they sold me the vehicle. Things don't always go right. And, I love dealing with a company that will admit their mistakes and make it right immediately. I recommend National Motors to others who wish to buy a nice used vehicle. More

National Motors really worked with me to put me in the vehicle I wanted. Thank you to my salesman Ronald and the owner Brian who didn’t make me feel pressured during the process. They really care about th vehicle I wanted. Thank you to my salesman Ronald and the owner Brian who didn’t make me feel pressured during the process. They really care about their customers and it’s not just about making a sale. I will definitely recommend National Motors to anyone who is looking for a vehicle. Maria Patton More

I had a wonderful experience with purchasing my car. They worked with me, was very understanding and patient. I absolutely love my car. Thanks Ronald! worked with me, was very understanding and patient. I absolutely love my car. Thanks Ronald! More

Brian did a great job selling me a car and has stood by me when I needed service. I would definitely buy again and again I highly recommend this place to my friends and family me when I needed service. I would definitely buy again and again I highly recommend this place to my friends and family More

Bought my first used car from here the service was great and so was the price. Deff gonna recommend all my friends and family to this place. and so was the price. Deff gonna recommend all my friends and family to this place. More

I came to National Motors & was treated with the best service as soon as I walked in the door. It took a while for me to grab some paper work but the associates that took care of me were patient and mad service as soon as I walked in the door. It took a while for me to grab some paper work but the associates that took care of me were patient and made the process expeditious once it was time for them to get involved. I’ll definitely be back any time I can create an excuse to be here! More

Thank you Michael. You were truly a blessing to my family. Thank you for your patience and willingness to help even after your obligation to do so ended. Months later still running strong and even mo family. Thank you for your patience and willingness to help even after your obligation to do so ended. Months later still running strong and even more convinced that you gave us a great deal. Thank you. More

The staff were patience and very helpful. Kobe my salesman was terrific as well as everybody at the dealership and assisted me through the whole process. Great experience overall salesman was terrific as well as everybody at the dealership and assisted me through the whole process. Great experience overall More

OMG! If you are about to start your search for a used car, you have to make this your 1st stop!!! They makes it happen! Michael worked with me and my not so good credit, and he made sure to get me the c car, you have to make this your 1st stop!!! They makes it happen! Michael worked with me and my not so good credit, and he made sure to get me the car I wanted. I would definitely recommend this place to anyone looking. More