National Motors Inc.
Ellicott City, MD
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I love this place, every car I will ever own from now and then will be from National Motors. The customer service is great and everyone is very professional. Today Kobe went out of his way to help me get a 2 then will be from National Motors. The customer service is great and everyone is very professional. Today Kobe went out of his way to help me get a 2017Audi Q7. The process was very easy and they were very helpful and before handing me the keys they made sure all the fludis and air on tires are good,they care about the customers Keep up the great work guys!! More
I just had to share what a pleasure it was to deal with April at National Motors. I bought a quality vehicle at a great price and I would highly recommend this dealer to friends and family!! April at National Motors. I bought a quality vehicle at a great price and I would highly recommend this dealer to friends and family!! More
Very polite, very efficient. The people are all top notch, from the service manager to the in-take person to the receptionist. I cant be more satisfied. notch, from the service manager to the in-take person to the receptionist. I cant be more satisfied. More
I came in to National Motors without an appointment and was met immediately by my salesman April. and was able to help me find exactly what i was searching for and i ended up purchasing a 2014 BMW 7 Series was met immediately by my salesman April. and was able to help me find exactly what i was searching for and i ended up purchasing a 2014 BMW 7 Series. The Paper work was very easy and i cant be more satisfied with this dealership. More
We had a great experience with Michael and National Motors. After emailing several dealerships for quotes, they came in with a very reasonable price. We decided to go with another dealership who promis Motors. After emailing several dealerships for quotes, they came in with a very reasonable price. We decided to go with another dealership who promised 400 less but lo and behold when we went there, they tried to bait and switch. So we left and called Michael who helped us finalize our purchase. He was always straightforward, concise and succinct and was great to work with. Plus my kids took to him so that's always a good sign ;) Great experience and will definitely go back/refer friends/family. Love my new 2017 Ford Focus. More
Superb customer service during my Mercedes Benz purchase This is the 5th vehicle we've purchased from this dealership, which shows how much we enjoy and appreciate this company. The sales group always make u This is the 5th vehicle we've purchased from this dealership, which shows how much we enjoy and appreciate this company. The sales group always make us feel welcome, and the service department has done a good job. We have also had extremely good service from the Dodge's and Benz's we've purchased, no issues at all... More
I’ve had trouble getting a car from ANY car lot . After trying for so long Randy was the first to get me approved for a car on my own! He was so helpful and caring when it comes to her customers. I . After trying for so long Randy was the first to get me approved for a car on my own! He was so helpful and caring when it comes to her customers. I would HIGHLY recommend getting a car from here! Thank u! More
I have had my truck serviced there several times. They have always been polite and done the work I requested.. no more no less. Randy my service adviser has worked with my extended warrantee company and have always been polite and done the work I requested.. no more no less. Randy my service adviser has worked with my extended warrantee company and and saved me thousands. They have always treated me fairly and I will keep coming back. More
I recently went to this dealer, because I had a servcie light on my console, which I thought might be the engine light, but turns out was the radiator light. I told them I though it was the engine light, light on my console, which I thought might be the engine light, but turns out was the radiator light. I told them I though it was the engine light, but I wasn't sure. They said it would be $125 for a diagnostic. I also had shaking when accelerating. They did a bunch of work, which seemed to be like a tune-up, which this vehicle should not need for 100K miles (has less than 70k now). They charged me more than $700 for the repairs (I even opted out of an induction service, they said it needed). They also said I need an axle, but I didn't have enough money for all the repairs. When I got the vehicle back, the radiator light was still on (which they said nothing about). So basically I got nothing fixed that was broken for $700+. The repairs they did had no effect whatsoever. I guess I should be greatful that they didn't brake anything. Now I have to try my luck with someone else. Already had poor service from Apple Ford and read bad review about Sheehy. What the heck am I supposed to do now. More
AVOID AT ALL POSSIBLE COST!! They not only destroyed AVOID AT ALL POSSIBLE COST!! They not only destroyed the brakes on my car. They tried to charge $450.00 to repair their mistake. I went in to rep AVOID AT ALL POSSIBLE COST!! They not only destroyed the brakes on my car. They tried to charge $450.00 to repair their mistake. I went in to replace the rotors on my car and got a diagnosis that I have a brake pad on backwards and I am missing a pin the holds it together. Let me start out by saying it is impossible to have a brake pad on backwards, let alone drive on a "backwards pad" without knowing it. The pin was broken by a service tech and they wanted to pass the blame to me. I told them I wasn't buying it. The manager told me they were professionals and their analysis was correct. I took my car without them fixing the backwards pad. As I drove off, I felt that my wheel was going to fall off!! The car was in worse shape than when I brought it to them! I drove into the next shop which happened to be NTB. They diagnosed the problem and agreed with me that it is impossible top have a pad on backwards and the one of the techs must have broken the pin while removing the pad. NTB only charged me $80 (Miller Bros. wanted to charge $450) to fix the problem Miller Bros started AND they called Miller on my behalf. They were hung up on. Please save yourself time and money and avoid this disaster of a dealership. More