National Dodge Chrysler Jeep Ram

National Dodge Chrysler Jeep Ram responded

Dear JOHNSON04, Thank you so much for leaving us a wonderful review! We greatly appreciate your kind words and your continued support of our dealership. We're thrilled to hear that you consider our dealership to be wonderful, and it's truly rewarding to know that we've consistently provided you with great service. At National Automotive Group, we strive to deliver excellence in every aspect of our operations, and it's fantastic to hear that our efforts have been recognized and appreciated by valued customers like yourself. We understand the importance of providing exceptional service to our customers, and we're glad to know that we've met your expectations. Your satisfaction is our top priority, and we aim to create a positive and enjoyable experience for everyone who visits our dealership. Thank you again for your kind words and for choosing us for your automotive needs. If there's anything else we can assist you with or if you have any further feedback or suggestions, please don't hesitate to let us know. We're here to help and look forward to serving you in the future.

National Dodge Chrysler Jeep Ram responded

Dear turnerfamily205, Thank you so much for taking the time to leave us a review! We truly appreciate your kind words and your continued support of our service department. We're delighted to hear that you have consistently received great service every time you've had an appointment with us. Providing exceptional service is our top priority, and it's wonderful to know that we've been successful in meeting your expectations. We're especially thrilled to hear that Kitrell has been instrumental in ensuring that everything flows smoothly during your visits. Kitrell's dedication and commitment to customer satisfaction are truly commendable, and we're grateful for the positive impact he has made on your experience with us. Thank you for acknowledging Kitrell's efforts and for recognizing him as a valuable member of our team. We'll be sure to pass along your kind words to him, as they will serve as encouragement for him to continue delivering outstanding service. Once again, we sincerely appreciate your feedback and your trust in our service department. If there's anything else we can assist you with or if you have any further feedback or suggestions, please don't hesitate to reach out to (910)347-3777. We're always here to help.

National Dodge Chrysler Jeep Ram responded

Dear cjvargas2, Thank you for your fantastic review and for choosing National Automotive Group as your preferred service destination for your vehicles! We are truly honored to be your go-to choice for automotive service. We understand that entrusting your vehicles to a service center requires confidence and trust, and we are thrilled to know that we have earned your loyalty. Your continued support means the world to us, and we are committed to maintaining the highest level of service and customer satisfaction. Our service advisors play a vital role in ensuring that your experience with us is nothing short of excellent. It's wonderful to hear that they have consistently met your expectations, providing you with exceptional service and guidance. At National Automotive Group, we are constantly striving to exceed our customers' expectations, and your positive feedback reinforces our commitment to delivering the best service possible. We value your trust and loyalty, and we are grateful for your continued patronage. Thank you once again for your kind words and for choosing National Automotive Group as your trusted service provider. If there is anything else we can assist you with, please do not hesitate to reach out. We look forward to serving you and your vehicles for many years to come!

National Dodge Chrysler Jeep Ram responded

Dear mbumgarnerdvm, Thank you for your wonderful review! We greatly appreciate your feedback and are thrilled to hear that our team was able to provide you with a helpful and pressure-free sales experience. At our dealership, we believe in creating a comfortable and stress-free environment for our customers. It's fantastic to know that you felt supported by our team without feeling any pressure. We understand that purchasing a vehicle is a significant decision, and our goal is to provide guidance and assistance in a way that respects your preferences and allows you to make an informed choice. We also understand the value of convenience, and we are delighted that we were able to make the process as convenient as possible for you. We strive to streamline the buying experience and address any concerns or requirements you may have. It's our pleasure to provide exceptional customer service and ensure that your experience with us is both positive and convenient. Thank you once again for your positive review and for choosing us as your dealership. We truly appreciate your support, and we look forward to serving you in the future. If there is anything else we can assist you with, please don't hesitate to reach out.

National Dodge Chrysler Jeep Ram responded

Dear PDAMYEN, Thank you for taking the time to leave us such a positive review! We are thrilled to hear that you had a great experience and that our team provided you with friendly and amazing service. At our dealership, we believe in going above and beyond to ensure our customers' satisfaction. It's fantastic to know that our team members were able to make you feel welcome and provide you with the exceptional service you deserve. We take great pride in our staff's commitment to customer care, and your kind words serve as a testament to their dedication. We understand that finding the right car can be a significant decision, and we are delighted to know that our team was willing to work with you to help you find the perfect vehicle. We strive to understand our customers' needs and preferences and to provide personalized solutions that meet their requirements. Your satisfaction is our priority, and it's incredibly rewarding to know that we were able to assist you in finding the car you wanted. Once again, thank you for your positive review and for choosing us as your trusted dealership. We truly appreciate your support, and we look forward to serving you again in the future. If there is anything else we can assist you with, please don't hesitate to reach out.

National Dodge Chrysler Jeep Ram responded

Dear swheeles57, Thank you for taking the time to provide us with feedback on your service experience. We appreciate your honest review, and we're glad to hear that you are generally pleased with our service department. We apologize for the inconvenience caused by the need to order parts for your vehicle. We understand that waiting for parts can be frustrating, and we apologize for any delays that may have occurred. Please be assured that we are actively working on obtaining the necessary parts as quickly as possible to complete the service on your vehicle. We appreciate your patience and understanding in this matter. We value your feedback as it helps us identify areas for improvement. We will take your comments into consideration and work towards enhancing our service processes to minimize any inconvenience for our valued customers. Once again, we appreciate your feedback and your overall satisfaction with our service department. We remain committed to providing you with excellent service, and we look forward to resolving the issue promptly. If you have any further concerns or if there is anything else we can do to assist you, please don't hesitate to reach out to (910)347-3777.

National Dodge Chrysler Jeep Ram responded

Dear Richard Thank you so much for taking the time to leave such a wonderful review of our service! We are thrilled to hear that you had an outstanding experience and that our staff provided you with friendly and helpful service. At National, we strive to not only meet but exceed our customers' expectations, and it's incredibly gratifying to know that we achieved this goal during your visit. We firmly believe that excellent customer service is the key to creating a positive and memorable experience for our customers, and your kind words validate our efforts. Our staff takes great pride in their knowledge and expertise, and it's fantastic to hear that they were able to explain everything you needed to know in a clear and understandable manner. We believe that transparency is essential in building trust with our customers, and we are delighted to know that our explanations were helpful to you. We truly appreciate your recognition of our team members as "great people." They are passionate about what they do and genuinely care about the satisfaction of our customers. Your kind words serve as motivation for them to continue providing exceptional service to everyone who walks through our doors. Once again, thank you for sharing your positive experience with us. We are grateful for your business, and we look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out to (910)347-3777.

National Dodge Chrysler Jeep Ram responded

Dear myyo, Thank you for taking the time to leave us such a positive review! We are delighted to hear that your experiences with Kittrell have consistently been great and that he ensures all your vehicle needs are taken care of promptly. We strive to provide exceptional service to each and every customer, and it's wonderful to know that Kittrell has been able to consistently deliver on that promise. He takes pride in his work and goes above and beyond to ensure that your vehicle receives the attention it deserves. We truly appreciate your continued support and trust in our services. It is customers like you who motivate us to continually improve and provide the best possible experience. Should you have any further needs or questions, please do not hesitate to reach out to us at (910)347-3777.

National Dodge Chrysler Jeep Ram responded

Dear JVGOURNAS, Thank you for taking the time to leave us such a positive review! We are thrilled to hear that you found our waiting area to be nice and clean during your visit. We understand that waiting for your car to be serviced can sometimes be a tedious task, and we strive to create a comfortable and pleasant environment for our customers. It's fantastic to know that our waiting area met your expectations and provided you with a pleasant experience. Thank you once again for your kind words and for choosing our services. We truly appreciate your business and look forward to serving you in the future. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out at (910)347-3777.

National Dodge Chrysler Jeep Ram responded

Dear Kelie Thomas, We appreciate you taking the time to share your feedback regarding your recent experience with our dealership. We sincerely apologize for any inconvenience and disappointment you may have encountered during your interactions with us. Upon receiving your review, we conducted a thorough investigation into the matter. We found that your vehicle indeed experienced multiple issues and had to be brought into our shop on several occasions. We understand how frustrating this must have been for you, and we apologize for the inconvenience it caused. During our investigation, we also discovered that you were never charged for any of the repairs made to your vehicle. However, we recognize that the inconvenience and repeated visits to the shop have left you dissatisfied. Please accept our sincere apologies for any miscommunication or lack of support you may have experienced during this time. In light of these circumstances, we would like to assure you that our upper management has been actively involved in finding a solution that meets your budget and preferences. We understand the importance of providing you with a reliable vehicle, and we are committed to making things right. Our team is dedicated to ensuring that you are satisfied with your next vehicle choice and that it meets the quality standards you rightfully expect. Once again, we apologize for any inconvenience and frustration you may have encountered. We value your feedback and appreciate your understanding as we strive to resolve this matter to your satisfaction. We will be in touch with you soon to discuss the available options and find a resolution that works for you. Thank you for bringing this matter to our attention, and we look forward to rectifying the situation promptly.