National Dodge Chrysler Jeep Ram

National Dodge Chrysler Jeep Ram responded

Dear JanniaTheCoach, Thank you so much for taking the time to share your positive review! We are absolutely thrilled to hear that you had a great experience with our service and that our staff left such a positive impression on you. Creating a welcoming environment and providing excellent customer service are top priorities for us, so we're delighted to know that you found our service to be great. It's fantastic to hear that our staff was polite, accommodating, and willing to work with you to meet your needs. We take pride in having an awesome team that is dedicated to delivering exceptional experiences to our customers. Your feedback is greatly appreciated, as it encourages us to continue providing the best service possible and maintaining the high standards we strive for. We will make sure to share your kind words with our staff members and commend them for their outstanding work. Once again, thank you for choosing our services and for your positive review. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

National Dodge Chrysler Jeep Ram responded

Dear karlamiller06, Thank you for taking the time to share your positive experience with us! We appreciate your feedback and are thrilled to hear that scheduling your service online was easy and convenient for you. Our goal is to provide efficient and prompt service to our valued customers, and we're delighted that we were able to accommodate you even when you arrived early. We understand the importance of your time and strive to complete service tasks promptly and efficiently. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us at (910) 347-3777. Our team is here to help and provide excellent customer service. Thank you once again for choosing our dealership for your service needs. We genuinely appreciate your business and look forward to serving you in the future.

National Dodge Chrysler Jeep Ram responded

Dear poppamark04, Thank you so much for taking the time to share your positive experience with us! We greatly appreciate your kind words and are thrilled to hear that our team provided you with excellent customer service. Our dedicated sales personnel strive to create a friendly and knowledgeable environment, ensuring that every customer receives the assistance they need throughout their purchase journey. It brings us joy to know that our team went above and beyond to help you with your purchase. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us at (910) 347-3777. We're here to serve you and make your experience even better. Once again, thank you for choosing our dealership. We truly value your business and look forward to serving you in the future.

National Dodge Chrysler Jeep Ram responded

Dear deborahreichenbach58, Thank you so much for sharing your positive feedback with us! We're delighted to hear that you've had an awesome experience with our service team. Providing exceptional service and promptly addressing any needs you may have is our top priority. We're thrilled that our team has been able to assist you effectively and meet your expectations. If there's anything else we can do for you or if you have any further questions, please feel free to reach out to us at (910) 347-3777. We're here to help and ensure your vehicle needs are taken care of. We appreciate your support and trust in our dealership. It's our pleasure to serve you, and we look forward to continuing to provide you with outstanding service in the future.

National Dodge Chrysler Jeep Ram responded

Dear Kenyonbrandy20, Thank you for taking the time to share your fantastic experience with our dealership. We greatly appreciate your kind words and your trust in us. We are delighted to hear that you had an amazing experience with us. Providing excellent customer service and ensuring that our customers have a smooth and efficient experience is our top priority. We are thrilled to know that our team was able to assist you quickly and that they took the time to explain everything thoroughly. Your satisfaction means the world to us, and we're glad we were able to meet your expectations. We take great pride in being recognized as the best dealership you've ever been to. It's incredibly rewarding to receive such positive feedback and to know that our efforts to deliver outstanding service are appreciated. We will continue to strive for excellence and maintain the high standards that have earned us your praise. Thank you once again for choosing our dealership and for sharing your positive experience. We look forward to serving you again in the future and providing you with more exceptional service.

National Dodge Chrysler Jeep Ram responded

Dear R_PARKER21, Thank you for taking the time to share your feedback about your recent service experience. We truly value your input and are committed to constantly improving our services based on customer feedback. We apologize for the inconvenience caused by the inconsistency in dealing with multiple individuals during your visit. We understand how important it is to receive consistent and seamless service, and we apologize for falling short in this aspect. We will address this issue with our team to ensure better coordination and a smoother experience for our customers moving forward. We also apologize for the confusion regarding your appointment due to a staff change. We understand that this added unnecessary frustration to your visit, and we apologize for the inconvenience caused. We will take steps to improve our internal processes to prevent such issues from occurring in the future. However, we are pleased to hear that once the initial challenges were resolved, you had a positive experience with us. We appreciate your patience and understanding in this matter. Your satisfaction is our priority, and we will use your feedback to improve our services and prevent similar issues from happening again. We value your business and would like to make it up to you. If you would be willing to give us another chance, please reach out to our customer service team, and we will ensure that your next experience with us is a seamless and enjoyable one. Thank you once again for sharing your thoughts. We appreciate your feedback and the opportunity to improve. We look forward to serving you better in the future.

National Dodge Chrysler Jeep Ram responded

Thank you so much for your kind words and for taking the time to share your positive experience with us! We are thrilled to hear that Kitrell made such a positive impression on you during your visit to our dealership. At National Automotive Group, we strive to provide exceptional customer service, and it is feedback like yours that motivates us to continue delivering outstanding experiences. Kitrell is truly a knowledgeable and friendly member of our team, and we are fortunate to have them onboard. Your words of praise mean a great deal to us. We are constantly working to create an outstanding dealership experience for our valued customers, and hearing that we are on the right track is truly gratifying. We appreciate your support and your business. Should you have any further questions or require any assistance in the future, please do not hesitate to reach out. We would be delighted to assist you. Once again, thank you for choosing National Automotive Group and for your kind words. We look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your experience with us. We apologize for any miscommunication and inconveniences you encountered during your recent visit. We appreciate your feedback as it helps us improve our services and address areas of concern. We understand that the delay in bringing your car to Newbern was frustrating. In cases where a vehicle requires repair or service specific to its make, such as your Toyota, we sometimes rely on authorized dealerships to ensure that the necessary expertise and genuine parts are used. Unfortunately, this can sometimes result in longer wait times. Regarding the inspection, we apologize if there was a misunderstanding or if we failed to address all your concerns adequately. It is our priority to conduct thorough inspections and accurately identify any issues with your vehicle. We regret any inconvenience caused by the determination that there was nothing wrong with the transmission or windows. We also apologize for the persistent squeaking in both the passenger and driver windows. Please be assured that we take these concerns seriously, and our service department will investigate and resolve the issue promptly. We appreciate your patience and will strive to rectify the situation to your satisfaction. Regarding the "fattening" noise you mentioned, we apologize if we did not adequately address it during your visit. We understand the importance of identifying and resolving all noises and concerns to ensure the optimal performance of your vehicle. We will review the records and communicate with our technicians to determine why the issue was not addressed as acknowledged. We will take the necessary steps to rectify the situation and provide you with a resolution. We apologize for any frustration caused and want to assure you that we value your satisfaction. If there is anything else we can do to address your concerns or regain your trust, please do not hesitate to contact us directly. We appreciate your feedback and the opportunity to improve our services. Thank you for bringing this to our attention, and we apologize once again for any inconvenience caused. We remain committed to resolving these issues and providing you with the exceptional service you deserve.

National Dodge Chrysler Jeep Ram responded

Thank you so much for your fantastic review! We greatly appreciate you taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership. At National Automotive Group, providing exceptional service is our top priority, and we are delighted that you found our team to be friendly and efficient. We strive to deliver fast and reliable service, ensuring that your vehicle is fixed right the first time. Affordability is important to us, and we are pleased to hear that our pricing met your expectations. We believe in providing value to our customers without compromising on the quality of our work. Your kind words mean a lot to us, and we are grateful for your support. Should you have any further automotive needs or if there's anything else we can assist you with, please don't hesitate to reach out. We would be more than happy to help. Once again, thank you for choosing National Automotive Group. We truly appreciate your business and look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Dear Yash P, Thank you for taking the time to share your positive service experience with us! We are thrilled to hear that you had an overall great experience and that our service staff provided you with excellent service. At our dealership, we prioritize the knowledge and expertise of our service staff, and it's fantastic to know that they were able to assist you effectively. We believe in continuous training and staying up-to-date with the latest automotive technologies to provide our customers with the highest level of service. Your feedback reaffirms our commitment to maintaining knowledgeable and skilled service professionals. We are delighted to hear that you had a good working relationship with our service staff. Building strong relationships with our customers is important to us, and we strive to ensure that your experience with us is not only professional but also friendly and accommodating. Your satisfaction and trust mean a great deal to us. Thank you for choosing us for your service needs, and we are grateful for your intention to return to us for future service work. We look forward to serving you again and providing you with the same exceptional service that you have come to expect from us. If there is anything else we can assist you with, please don't hesitate to reach out.