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National Dodge Chrysler Jeep Ram

Jacksonville, NC

4.5
820 Reviews

2223 N Marine Blvd

Jacksonville, NC

28546

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820 Reviews of National Dodge Chrysler Jeep Ram

September 17, 2023

Kit is the best and the dealership is friendly and professional. They have one of the best waiting areas I've been to, albeit I never like to wait! (LOL). Keep up the great work. More

by Tom-n-Marti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
Sep 19, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive feedback about your experience with Kit and National Automotive Group. We sincerely appreciate your kind words and your sense of humor! We're delighted to hear that Kit provided you with exceptional service. Our team is dedicated to being friendly and professional, and it's fantastic to know that you found our dealership to be just that. We understand that waiting is not the most enjoyable part of a visit, but we're thrilled that you appreciate our waiting area. We've designed it to be comfortable and accommodating to help make your time with us as pleasant as possible. Your feedback motivates us to keep up the great work, and we're here to assist you with any future automotive needs you may have. If you ever have more feedback to share or require further assistance, please don't hesitate to reach out. Thank you for choosing National Automotive Group, and we look forward to serving you again in the future.

September 16, 2023

Always helpful and I really appreciate the shuttle service while they have my car. Great service. More

by marciahaz
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
Sep 19, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with National Automotive Group. We sincerely appreciate your kind words and feedback. We're thrilled to hear that you found our team to be consistently helpful and that you appreciate our shuttle service. Providing convenient solutions like the shuttle service is part of our commitment to making your experience with us as smooth and hassle-free as possible. Your satisfaction is important to us, and we're here to assist you with any future automotive needs you may have. If you have any more feedback to share or require further assistance, please do not hesitate to reach out. Thank you for choosing National Automotive Group, and we look forward to serving you again in the future.

September 14, 2023

My service provider Kitrell is always so helpful and goes above and beyond to help! More

by lakeishamiller1275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham, Kitrell Earley
Sep 19, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your wonderful feedback about your service provider, Kitrell, at National Automotive Group. We greatly appreciate your kind words and are thrilled to hear about your positive experience. Kitrell is a valuable member of our team, and we're proud to have them dedicated to going above and beyond for our customers. Providing exceptional service is at the heart of what we do, and it's fantastic to know that Kitrell's efforts have made a positive impact on your experience with us. Your satisfaction and trust mean a lot to us, and we will make sure to recognize Kitrell for their outstanding service. If you ever need any further assistance or have more feedback to share, please don't hesitate to reach out. We're here to serve you and ensure your continued satisfaction. Thank you for choosing National Automotive Group for your automotive needs. We look forward to serving you again in the future.

September 13, 2023

The people in the service department are well educated and excellent polite to their customers. They will go overboard to meet all your needs. More

by tacbaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
Sep 13, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. We're delighted to hear about your positive experience with our service department at National Automotive Group. Our team takes great pride in providing top-notch service to our valued customers, and your kind words are a testament to their dedication and professionalism. We believe in going above and beyond to meet our customers' needs, and it's gratifying to know that our efforts are appreciated. Your feedback is invaluable to us as we continuously strive to improve our services. If you ever have any more feedback or suggestions, please feel free to reach out to us. We look forward to serving you again in the future and ensuring your automotive needs are always met to your satisfaction. Thank you for choosing National Automotive Group.

September 13, 2023

Kevin and Robbie were great to work with. truck was just what i wanted and needed. More

by jcox140
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robbie Yates, Quentin Graham
Sep 14, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. We're thrilled to hear about your positive experience with Kevin and Robbie at National Automotive Group. Kevin and Robbie are essential team members who take pride in assisting customers like you in finding the perfect vehicle that meets your needs and desires. We're delighted to know that you found the truck you wanted and needed with their help. Your satisfaction is our priority, and we're pleased that we could provide you with the vehicle you were looking for. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us. Thank you for choosing National Automotive Group, and we hope you enjoy your new truck to the fullest.

September 08, 2023

Extremely difficult to get a service rep on the phone for an update on the vehicle status. More than one person should be able to give an update on the vehicle, especially if the only person you can speak wi More

by A_hack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trisha
Sep 11, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback regarding your recent experience with National Automotive Group. We apologize for any inconvenience you may have encountered while trying to get in touch with our service representatives and for the poor communication you experienced. We understand the frustration you must have felt when seeking updates on your vehicle's status. Your feedback highlights an area where we can certainly improve. We are committed to providing better service, and your comments will help us in this endeavor. We acknowledge that proactive communication is essential, and we will work on enhancing our update procedures so that you don't have to initiate the requests. We value your business and want to make sure that your future interactions with National Automotive Group are more efficient and satisfactory. Please do not hesitate to reach out to our customer service department if you have any further concerns or if you would like to discuss your specific situation in more detail. Once again, we appreciate your feedback, and we are committed to making the necessary improvements to serve you better in the future.

September 07, 2023

After completing the repair, the technician left trash and parts in the rear of my vehicle on the floor. Clean up is important to! More

by thomashitman33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
Sep 08, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave your feedback and provide us with a four-star review regarding your recent repair experience at National Automotive Group. We appreciate your honesty and your valuable input. We sincerely apologize for the oversight regarding the cleanliness of your vehicle after the repair. Your feedback is crucial in helping us identify areas where we can improve our services. We understand and agree that a clean and tidy vehicle is essential, and we take your comments to heart. Rest assured, we have addressed this matter with our service team to ensure that proper clean-up procedures are consistently followed in the future. We are committed to delivering the highest level of service to our valued customers. If there are any other concerns or if you have further feedback, please feel free to reach out to our service department directly. Your satisfaction is important to us, and we look forward to the opportunity to serve you even better in the future. Thank you for choosing National Automotive Group, and we appreciate your business and feedback.

September 07, 2023

Pleasure dealing with Darrell and kitrell in the service department. Very friendly environment. Required service was performed to my satisfaction. Great Job! More

by jimmymasters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham, Kitrell Earley
Sep 08, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your experience with us at National Automotive Group. We're delighted to hear about your positive interactions with Darrell and Kitrell in our service department. Creating a friendly and welcoming environment for our customers is a top priority for us, and it's wonderful to know that you had a pleasurable experience while dealing with our team. We're also pleased to hear that the required service was performed to your satisfaction. Our dedicated service department works hard to ensure that every customer's vehicle receives the care and attention it deserves. We truly value your feedback and your business. If you have any more automotive needs in the future or require our services, please don't hesitate to reach out. We look forward to continuing to provide you with great service. Thank you for choosing National Automotive Group!

September 07, 2023

Joshua did a great job. The place is crazy busy. I'm very satisfied with the work that was done and the final price. I also utilized the shuttle service to pick up my truck More

by Morg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Sep 08, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience at National Automotive Group. We greatly appreciate your feedback and are thrilled to hear about your positive experience with us. We're proud to hear that Joshua provided you with exceptional service, and we will make sure to pass along your kind words to him. Our team understands the importance of quality work and customer satisfaction, and we're delighted that we could meet your expectations in both aspects. It's wonderful to know that you found our shuttle service to be outstanding. We aim to make the entire service process as convenient as possible for our customers, and your feedback about the professionalism and timeliness of our shuttle service is greatly appreciated. If you ever have any more automotive needs or require our services in the future, please don't hesitate to reach out. We value your business and look forward to serving you again. Thank you for choosing National Automotive Group!

September 07, 2023

Good and quick service; had an appointment and was taken right in on time, thanks! More

by papalew95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
Sep 08, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with our National Automotive Group during your recent appointment. Providing efficient and punctual service is one of our top priorities, and we're thrilled that we could meet your expectations. Your kind words and appreciation mean a lot to us, as they serve as a testament to our team's dedication to delivering exceptional customer service. We understand that your time is valuable, and we strive to ensure that every customer's appointment is both convenient and timely. If you ever have any more feedback or need assistance in the future, please don't hesitate to reach out to us. We look forward to serving you again and maintaining your trust as your automotive partner. Thank you for choosing National Automotive Group!

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