National Dodge Chrysler Jeep Ram

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your positive experience with us! We're delighted to hear that your visit to National Automotive Group was easy, stress-free, and met your expectations. Efficient and hassle-free service is what we aim for, and it's great to know that you found the check-in process smooth, our waiting room clean, and the coffee a nice touch. We understand the importance of keeping our customers comfortable while they wait. If you ever have more automotive needs or questions in the future, please don't hesitate to reach out. We're here to assist you. Thank you for choosing National Automotive Group, and we look forward to serving you again.

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your experience with us! We're thrilled to hear that you found our team at National Automotive Group outstanding and that they effectively addressed the issues with your vehicle. Providing top-notch service and ensuring our customers' needs are met is a priority for us. We're delighted to know that you plan to use our facilities for repairs in the future. If you ever have more automotive needs or questions, please don't hesitate to reach out. We're here to assist you. Thank you for choosing National Automotive Group, and we look forward to serving you again.

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your feedback with us! We're delighted to hear that you had an awesome experience with our service advisor, Joshua, at National Automotive Group. Keeping our customers informed and providing helpful assistance throughout the service process is a top priority for us, and it's fantastic to know that Joshua met these expectations. If you ever have more automotive needs or questions in the future, please don't hesitate to reach out. We're here to assist you. Thank you for choosing National Automotive Group, and we look forward to serving you again.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with us! We're delighted to hear that you had a positive visit to National Automotive Group for your oil change. Keeping our customers informed throughout the service process is something we take great pride in, and we're glad to know that our service writers did just that. It's also wonderful to hear that everyone you encountered was nice and that you were pleased with the bill. If you ever have more automotive needs or questions in the future, please don't hesitate to reach out. We're here to assist you. Thank you for choosing National Automotive Group, and we look forward to serving you again.

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your feedback with us! We greatly appreciate your kind words about Darrell in our service department at National Automotive Group. We're also glad to have Darrell back, and it's fantastic to hear that he continues to provide courteous and helpful service to our valued customers. We understand the importance of efficient service that gets you in and out, and we're pleased to know that Darrell meets these expectations. If you ever have more automotive needs or questions in the future, please don't hesitate to reach out. We're here to assist you. Thank you for choosing National Automotive Group, and we look forward to serving you again.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with us! We greatly appreciate your feedback, and we're thrilled to hear that Trish and Josh provided you with great service and assistance. Timely service and clear, knowledgeable explanations are what we strive for at National Automotive Group, and it's wonderful to know that you received just that. We will certainly pass on your appreciation to Trish and Josh. If you ever have more automotive needs or questions in the future, please don't hesitate to reach out to us. We're here to assist you. Thank you for choosing National Automotive Group, and we look forward to serving you again.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. We appreciate your kind words about Kitrell, and we are truly sorry for the issues you encountered during your recent visit to our service center. Regarding the broken bead bracelet and the cleanliness of your truck, we want to clarify that we take these matters very seriously. Our mechanics are trained to handle vehicles with the utmost care, and any damage or oversight is not acceptable. We don't understand how the bracelet was broken, but we assure you it was not intentional. We will investigate this incident further and take appropriate measures to prevent such occurrences in the future. As for the grease fingerprints, there is no excuse for this oversight, and we apologize for the inconvenience. Regarding pricing, It seems your last visit with us should have been for safety recall and should not have a cost associated with it. We apologize for any confusion in this matter, and we will review the details of your visit to verify any additional charges and work closely with you to get this issue resolved. We value your business and the trust you've placed in us. We are committed to providing top-notch service to all our customers, and we appreciate your feedback as it helps us improve. If you have any further concerns or questions, please feel free to contact us directly, and we will do our best to address them promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with us! We are thrilled to hear about your positive visit to National Automotive Group and your satisfaction with our service and facilities. Efficient check-in and clear progress updates are essential parts of our commitment to providing excellent customer service. We're glad to know that you found our lounge and restroom clean, comfortable, and convenient. Your comfort while waiting is important to us. It's wonderful to hear that everyone, from our service techs to the cashier's desk, treated you with care and respect. We believe in a customer-first approach, and your feedback reinforces that we are on the right track. If you ever have more automotive needs or questions in the future, please don't hesitate to reach out. We're here to assist you. Thank you for choosing National Automotive Group, and we look forward to serving you again.

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your feedback with us. We greatly appreciate your comments and the opportunity to improve our services. We're delighted to hear that you found our team to be very professional in all areas. Your positive feedback is encouraging, and it motivates us to maintain and even exceed our high standards. We also take your constructive feedback about the accounting department seriously. We will review our processes and provide additional training to ensure our accounting department is more effective in greeting customers and providing a positive experience. Your input is invaluable to us, and we are committed to making the necessary improvements to enhance the overall customer experience at National Automotive Group. If you have any further suggestions or need assistance in the future, please do not hesitate to reach out. We are here to serve you. Thank you for choosing National Automotive Group.

jamesmoorepop responded

This is the first time I have ever received feedback concerning negative treatment. I thank you so very much!!!!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive feedback about our Service Department and specifically about our Service Advisor, Darrell, at National Automotive Group. We appreciate your kind words and are delighted to hear about your satisfaction with our service. Darrell is indeed a valuable member of our team, and we're proud to have him providing top-notch service to our customers. It's wonderful to know that he has consistently been on top of his game and that you've had a great experience with him. Your feedback motivates us to continue delivering excellent service, and we're here to assist you with any future automotive needs you may have. If you ever have more feedback to share or require further assistance, please don't hesitate to reach out. Thank you for choosing National Automotive Group, and we look forward to serving you again in the future.