National City Volkswagen

I have had my Jetta serviced ( South Bay VW for 2 yrs and have had exceptional customer service experience. Their service department has taken such good care of me that, when it was time to buy, I did not co have had exceptional customer service experience. Their service department has taken such good care of me that, when it was time to buy, I did not consider any other dealership or brand. Mario and Jesus did not let me down. They made me feel comfortable and we're very helpful. I will definitely come back and I strongly recommend South Bay VW! More

Loved it first car buying experience and I LOVED IT I would definitely come back Max was great and he knows what he is talking about LOVE LOVE LOOOOVE IT would definitely come back Max was great and he knows what he is talking about LOVE LOVE LOOOOVE IT More

Excellent customer service and best shopping experience. Everybody was very helpful! I will definitely recommend south bay Volkswagen to my friends and family. Thank you Everybody was very helpful! I will definitely recommend south bay Volkswagen to my friends and family. Thank you More

I came to South Bay Volkswagen as a new customer and they rolled out the red carpet. The customer service was exemplary. I knew which car that I wished to purchase, and Archie Orozco, the sales manager, gave rolled out the red carpet. The customer service was exemplary. I knew which car that I wished to purchase, and Archie Orozco, the sales manager, gave me a very fair price for a wonderful vehicle. He was not only professional and courteous, but warm and friendly. When Alberto Matamoros, the Brand Specialist, went over all of the features of my new car, he was every bit the professional as Archie, and also warm and friendly. If I could award 10 stars to South Bay, I would.This service was "above & beyond" and I look forward to many years of great service with the Service Department as well. I spoke to the employees in all of the departments, and every department was outstanding. I know I have many years ahead with South Bay VW as a very satisfied customer. The experience that I had with City VW was quite the opposite, which is how I ended up purchasing a car from South Bay. I had been a customer of City VW for over 15 years and had never experienced any negative service in all of the years that I was a customer. However, when it was time to purchase a new car, I experienced an absolute nightmare. The sales manager, Erik Mulhern, was every bit as bad as Archie was great. Having worked for many years in the front lines of customer service myself, I feel that I am in a position to be a good judge of what is needed to provide good customer service. Erik Mulhern does not fit the profile of what those qualities should be. Since he is the sales manager, his poor management skills infect the entire sales department. I am posting a positive review for South Bay, so do not want to go into every little detail of how bad an experience that I had at City VW. If you are looking to purchase a new or used vehicle, then South Bay is your "go to" dealership in the San Diego area. City VW is the dealership to "avoid at all cost". I am not familiar with the other dealerships in the San Diego area, but I can assure you that you will not get better service from them than you will get from South Bay. South Bay sets the bar very high, and you will be happy to become a customer of theirs. Even if South Bay isn't as convenient to where you live or work, it is worth driving the extra mile. I also should mention that I got a better price for my new car at South Bay, then I was able to negotiate at City VW. A car is a major purchase and the experience of buying a new car should be an enjoyable one. South Bay knows how to treat a customer. I have read online that car dealerships are notorious for treating women, young adults, and seniors as second class citizens. This shouldn't be but it does happen. Not so at South Bay. Whatever age or sex that you are, I can assure you that you will be treated with respect and dignity. So buy your new car at South Bay VW and drive away happy. I know all of my future trips for service will be just as exemplary and I am in good hands at South Bay. Thanks to everyone at South Bay for your great service! More

Max hooked it up! Very good one to one service and they will work with you to get what you want. 5 stars for you! will work with you to get what you want. 5 stars for you! More

I really appreciated the customer service that was given at south Bay Volkswagen, the minute I got out of my car I was introduced to Eddie Hice who became my sales person at the dealer. I appreciated Eddie' at south Bay Volkswagen, the minute I got out of my car I was introduced to Eddie Hice who became my sales person at the dealer. I appreciated Eddie's complete explanation and recommendations on the car that I was looking for. Finally with all the clarifications that I received from Eddie, I decided to close the deal and take my new car home. I would definetely recommend this dealer to anyone that is looking for a new car. More

I purchased a 2011 VW GTI from Drew Volkswagen in La Mesa, and started coming to South Bay Volkswagen after Drew closed their La Mesa dealership. It's the best decision I ever made--every scheduled ser Mesa, and started coming to South Bay Volkswagen after Drew closed their La Mesa dealership. It's the best decision I ever made--every scheduled service is completed on-time and with the absolute minimum in inconvenience to me. Recently my car was involved in a slight fender-bender and I took it to South Bay VW for body repairs as well. The technician I worked with was Rafael Lopez, in conjunction with Bill McAuliffe, Shop Foreman. Together, they took care of my every need, including dealing with insurance companies directly, arranging for a replacement car, and answering my every question. Both Rafael and Bill were in constant contact with me, making sure I had no reason to worry about my car repairs, and the ultimate results were flawless. Just this past weekend, I returned to South Bay VW to purchase a new set of windshield wipers and ask a few questions about my car. Again, Bill McAuliffe was on duty and not only personally answered my every question (and I have a lot of them), but wanted to make sure I knew how to install my windshield wipers, ordered a replacement part for upcoming warranty work, and made sure I was completely satisfied with my visit to South Bay VW. Bill always goes above and beyond the call of duty, and I'm sure instills that work ethic in everyone he works with in the Service Department! I couldn't be more pleased with the quality of workmanship I receive from South Bay Volkswagen--and I'd highly recommend their services to anyone looking for a new car or needing repairs to their current vehicle. More

Eddie was very professional and helpful. He treated us with respect. The easiest purchasing experience we have ever had. I would highly recommend Southwest Volkswagen. with respect. The easiest purchasing experience we have ever had. I would highly recommend Southwest Volkswagen. More

Wow, what can I say? As soon as we got to the dealership Max greeted with a very warm friendly, non-threatening wave and smile. Never did we feel obligated, bothered, or pushed by his presence. Quite the co Max greeted with a very warm friendly, non-threatening wave and smile. Never did we feel obligated, bothered, or pushed by his presence. Quite the contrary. He was very knowledgeable about his product. He was very straight forward with us, seemed very sincere, which is a plus for us, and was just over all, easy going. He made this whole car shopping experience such a treat. We could have chose to go anywhere, but because he is so great at what he does, and so personable why would you want to? He puts so much of his time, professionalism, heart, into what he does, you feel he is doing what he can, to give you a good deal. If that's not a good sales person, I don't what is. Thank you Max and your entire TEAM, for everything you have done. Oh, and he looks like Luis Miguel ;) More

If I could rate it 10 I would. I must say that I never experienced such FRIENDLY AND HONEST Dealership in my Life. We moved to San Diego in 2011 and needed a new car..A co-worke I never experienced such FRIENDLY AND HONEST Dealership in my Life. We moved to San Diego in 2011 and needed a new car..A co-worker of mine recommended SouthBay and the deal they had at that time. 245 for a 2012 CC with 2,500 down...Since my Fiance was Canadian she had to go trough her Canadian Credit History..It was not a issue.. Mario Hernandez at that time Salesman was jumping trough hops to make this a deal without screwing anybody over. You know the feeling when you meet someone and he is just " PURE GOOD PERSON " that's how we felt about Mr. Mario... It is not that kind of dealership that wants to sell you a car just to sell it they make you feel at home..We purchased the car we could not be happier about... I myself brought my 2008 Passat few times for service ( once oil -leak ) and even troughs I had my Vermont plates and it was purchased in Vermont everything was always done 100 % the first time... We left San Diego and went back to Montreal,Canada but if I ever decide to buy a car again I will think about flying to SD to purchase it from you guys. Best experience ever and if you guys are reading this you guys should be proud of the staff that you guys have. Best luck to all of you.. More