National Buick GMC

DO NOT GO HERE! !! We just bought this truck over the phone from CO. Saw that they had the TPMS sensor going off in the pictures. Asked them to fix it. When we got t !! We just bought this truck over the phone from CO. Saw that they had the TPMS sensor going off in the pictures. Asked them to fix it. When we got there it wasn't done. So we asked them to get us a 7 day warranty where they will cover it when we got home. when we got home, and went to a place to look at it, they ghosted us. We paid 150$ to get it looked at and no results. Its still a bad sensor and all they sent us is a google screenshot of how to do it ourselves instead of covering the repair using AI. They have horrible customer service. Mike treated us like trash when we got there.Threw a pen at me for asking about the warranty. Spencer helped us over the phone and then ghosted us when we needed help with the sensor. Always saying he'll speak to the GM to get this covered. AVOID THIS PLACE!!!! Hidden problems in the vehicle. More

Service department doesn’t communicate. I’ve been there for my car 6 times to fix a screen that wasn’t working on my brand new Yukon and we had brake issues that I paid to replace and now I I’ve been there for my car 6 times to fix a screen that wasn’t working on my brand new Yukon and we had brake issues that I paid to replace and now I have to pay to replace them again 1 month later. They are the worst. More

Do not buy from this dealership. Bullied into a 24% interest rate and told this was my only option. Told them i wanted to leave three times but bullied to stay. Spencer told me he wo Bullied into a 24% interest rate and told this was my only option. Told them i wanted to leave three times but bullied to stay. Spencer told me he would get me a great deal and doubled the interest rate my credit union was able to get. I don't even have possession of the vehicle never have they just took the down payment and ran. This is a predatory dealership that in addition to an outrages rate added double the fees into the loan. Reporting to any agency I can they need to be stopped. More

Very shady DO NOT buy their extended warranty. TLDR: I was deceptively sold an extended warranty, National's Finance manager all but admitted the misrepresentation by his salesman but refused t TLDR: I was deceptively sold an extended warranty, National's Finance manager all but admitted the misrepresentation by his salesman but refused to refund me and told me the employee who ripped me off has been fired so there's "nothing he can do". No integrity whatsoever. I bought a new GMC Yukon from National in 2020 and was deceptively sold an extended warranty. The insurance salesperson told me explicitly that the $2,995 warranty was "bumper-to-bumper" and that it "covers anything that breaks outside of brake pads, battery, tires, and windshield wipers". In 2023 the heater stopped working in the rear of the car. I took the car in to National's service center and was told the heater core needed to be replaced. I assumed my warranty would cover something like this based on what the salesman had said, but I was told that it didn't. After leaving several voicemails for the manager of National's Finance department (Josh Wilde) that were never returned, I ultimately had to show up at the dealership in person to be able to talk to him. He told me that the salesman had "accidentally" checked the wrong box on their warranty contract form and had mistakenly enrolled me in a limited warranty that didn't cover the repair. I explained what I had been told at the time of sale and that I felt deceived. Josh assured me he would talk to the third-party warranty company and get my policy converted to the correct "bumper-to-bumper" policy. He said the mistake was a "training issue" with his salesman that he was aware of. A couple weeks later I was able to get Josh on the phone after again leaving voicemails that went unreturned. Josh told me that the warranty had been successfully switched to the comprehensive "bumper-to-bumper" policy. I returned to National's service department assuming that the heater core repair would be covered now that the correct warranty policy was in effect. National's service department said the claim was rejected again and refused to do the repair, telling me that the heater core had failed due to wear and was not covered. I feel like this was a blatant bait-and-switch selling me an expensive "bumper-to-bumper" policy and stating repeatedly that everything except a few specific wear items are covered then refusing a common repair. I asked Josh to email me the new comprehensive warranty policy contract that he had supposedly had the third-party warranty company reissue. He never sent me the updated contract. I was suspicious and decided to call the third-party warranty company's claim service office (First Extended Service Corp. of Chicago) directly to verify that my warranty had in fact been switched to the comprehensive "bumper-to-bumper" policy. Shockingly the woman I spoke with at First Extended Service Corp. told me that my warranty had NOT been modified as Josh claimed. After posting this review initially, Josh contacted me claiming that he did in fact change the warranty to the comprehensive "bumper-to-bumper" policy and that First Extended Service Corp. were mistaken when they told me the policy hadn't been upgraded a few months prior. I can't verify if it occurred when Josh claims , but I called First Extended Service Corp. today and the policy is now correct. I asked Josh to give me a refund of the $2,995 because the product was fundamentally misrepresented when they sold it to me. He tried to get me to fill out a form to cancel the policy with the third-party warranty company (portfolioco.com) without mentioning that doing this was not a "refund" at all but simply a cancellation and any amount would be prorated and net of a $50 cancellation fee. In this case I would only get back ~$780. Josh, in an email, stated that the salesman who sold us the warranty "no longer works here possibly for the reasons such as yours. I'm sorry if he misrepresented the product". Don't do business with National More

We had the privilege of working with Spencer. He worked really hard to find the perfect car for us. Even going to lengths of bringing a car in from a different location. He helped us get a great He worked really hard to find the perfect car for us. Even going to lengths of bringing a car in from a different location. He helped us get a great deal on our trade in and new car and we couldn’t be happier. Thanks Spencer!! Curt and Josh were also great to work with! We are very thankful for everyone that helped us in the car buying process. Definitely would recommend!!! More

It took a bit of back and forth, but ultimately I was able to purchase a 2016 chevy colorado for listed price with a detail, new tires, new windshield, and a second key. Drake and Drew were the sales rep able to purchase a 2016 chevy colorado for listed price with a detail, new tires, new windshield, and a second key. Drake and Drew were the sales reps that I worked with, they were quick to get me 6.99 on my loan at a time when rates were generally closer to 8. More

Everyone was super friendly! Jake helped walk us through the lot. He was very helpful in explaining differences in vehicles. He took the time to show us a few different finance o Jake helped walk us through the lot. He was very helpful in explaining differences in vehicles. He took the time to show us a few different finance options as well. Not pushy or rude like most dealerships. We feel like we scored with our truck! More

Just want to say we've been to a couple of dealer before we were even greated but we came here to national Buick and Jason Omar didn't hesitate come great us and offer us assistance. We appreciate his cus we were even greated but we came here to national Buick and Jason Omar didn't hesitate come great us and offer us assistance. We appreciate his customer service and he went above and beyond!!!! So we ended up purchasing a vehicle!!!! More

There is literally zero chance I would ever tell anyone to go here for a car. The best part is this: The truck I bought from them is still on the website. They don't tell you the transmission on it is co to go here for a car. The best part is this: The truck I bought from them is still on the website. They don't tell you the transmission on it is completely ruined. I thought it was odd when I test drove it, and didn't want to buy it. To ease my mind, and make the deal, they offered me a 2yr power train warranty. I figured that would cover any concerns. 250 miles later the entire transmission failed. Called the warranty company, and they denied the claim because of the lift that National Buick GMC put on it! Then the dealership refused to help me at all. $9300 dollars later, out of my pocket, I have a driveable vehicle. Literally 25% of what I paid for it in repairs. 250 miles later. I've never been more screwed in my life. I've tried and tried and tried to talk with them. Not willing to help with xxxx. This will not be the last they hear from me. DO NOT EVER GO THERE. More

It only took us about 45 mins from bwe arrived until we were driving out the door. Spencer was MOST helpful in finding the right vehicle we were looking for. Would definitely recommend them to friends a were driving out the door. Spencer was MOST helpful in finding the right vehicle we were looking for. Would definitely recommend them to friends and family. More