National Auto Plaza Sandy

Customer Care I had an absolute amazing experience. My salesman, Chris Keen, was very informative and honest. He gave me a lot of options to choose from and made me I had an absolute amazing experience. My salesman, Chris Keen, was very informative and honest. He gave me a lot of options to choose from and made me feel comfortable with the whole expierence. I plan on buying any car in the future from them. More

Great buying experience!! We originally went in just to look but we ended up buying a very nice Toyota. We don't have the best credit and Alex really helped us out with our fi We originally went in just to look but we ended up buying a very nice Toyota. We don't have the best credit and Alex really helped us out with our financing. We put money down which we expected with how our credit is and got a car that was only a couple years old, we still have it to this day and wouldn't dream of trading in. I would and do tell anyone who is buying a car to give these guys a chance because they really work hard to get you something that is reliable and that you can afford. More

Great experience buy a Car This dealership was very helpful and the sales person was awesome. They had the car we wanted at the price we wanted and made the whole experience pa This dealership was very helpful and the sales person was awesome. They had the car we wanted at the price we wanted and made the whole experience painless and quick. I would recommend the Sandy location to anyone who is buying a car. Thanks NAP!!! More

I had a great experience with the NAP dealership. I had a great experience with the sales staff and we worked out a great deal. Mike was courteous and sincerely interested in meeting our budget and r I had a great experience with the sales staff and we worked out a great deal. Mike was courteous and sincerely interested in meeting our budget and requirements. At the end, we were 100% satisfied and a still are! More

They sell lemons! We purchased a car from them and took it to an auto body shop to have some paint transfer removed. They said are you aware this car has been in a majo We purchased a car from them and took it to an auto body shop to have some paint transfer removed. They said are you aware this car has been in a major accident!? No... so we contact national auto plaza. Nothing they can do unless we want to purchase another vehicle from them. We pull the car fax and 2 years before we bought it. It was in an accident airbags deployed and structual body damage. No one told us this and it's not like we got a good deal. So now we owe 18k on this and it is only worth $4500. Do not go to them. Any other dealership can get you into a car. They also close at 10 pm which should be awesome... but we tell them we're going to think about what to do. Finance guy says maybe don't come back so late next time you really irritate us when you come late. Complete herbs and cheats!! This dealership should not be in business!!! Quit screwing people over national auto!!!!! More

Hate this place!!!! Kept trying to put me in a car I couldn't afford I had 12,000$ ready to buy a car then he told me he couldn't help me so I said bye bye Kept trying to put me in a car I couldn't afford I had 12,000$ ready to buy a car then he told me he couldn't help me so I said bye bye More

Dishonest dealer Went here friday ad a repeat customer thinking they would be able to help me get not one but two cars, parker the sales guy did he helped me get 2 car Went here friday ad a repeat customer thinking they would be able to help me get not one but two cars, parker the sales guy did he helped me get 2 cars I told them what I had and wanted but when the deal came to signing they said that we had to pay registration, taxes safety and IM. My husband got upset and said he would go up on his end to a straight 5 grand and they would not budge . All over 2 cars that have sat and continue to sit and that they were not out any money on. Instead of being greedy they could have made 5 grand. Th ree n we get 8 text messages telling me what a mistake we made. Then Saturday at 3 he calls me and said we can work the deal after all so I call my husband who calls parker who said he would call back in 5 mins. No call so my daughter texts him he said car sold and its our fault she didnt get it that the car wasn't even there anymore. I thought in 2 hours someone came and bought this ??? So today when they are closed I go there 24 hours later the car sits on the lot...WTH never again will I do buisness with them and I will continue to make sure EVERY ONE knows this and I know alot of people in tv, news etc to make sure they dont screw another person out of a car. My daughter is 16 and was in a bad accident week before all she wanted was that car. So we will continue to look and another place will get our buisness ......Dean and Parker its a shame you lied. .. More

Nothing but liars and cheats We had nothing but issues from the time we walked in the door. We were greeted at our truck door, even before we got out of our truck, we got out of We had nothing but issues from the time we walked in the door. We were greeted at our truck door, even before we got out of our truck, we got out of the truck and we told the dealer we were here for a new truck, this is our trade in. We do not have a down payment, and we can only afford a $300 a mnth truck payment. We asked to have paperwork done first so they knew where we stood and what trucks they could show up that we could afford, with our trade in. They said it doesnt work that way, we have to find something we like before they can see if we can afford it. We started looking at trucks and found one we liked. They told us the truck payment would be $600 a mnth. I told them we already told you we could only afford $300, that is why I asked you to look at the paperwork first and not show us something we couldnt afford. after 2 hours of negotiations we agreed to $350 a mnth and $200 down. We got into financing to sign the paperwork and the own paper had gone up to $400 dollars. We stood up to walk out and they went back down to $200.00 down. After that we had the truck for about a mnth and the transmission started acting up. The sales man that helped every couple weeks would text us about a new truck they got in. We kept saying we just got a truck we cant get another one. It affects our credit every time we get a new loan. He wouldnt stop. After 6 months of texts my husband finally went in again they showed him a new truck. Again we told them we cannot afford a bigger payment than we agreed to last time. $350 is the limit. We do not have a down payment. Again going into financing the price of the truck went up to $365 a mnth and they said we agreed to $350 down. The truck they wanted to sale us had major issues, the front end was messed up from an accident, the shocks were back, the auto locks dont work, the tires were worn. The check engine light was on. They said they would fix all issues with the truck. But they wouldnt hold the truck for us. We had to sign the paperwork before they would start fixing the truck. My husband believed them and signed the paperwork. They fixed 1 issue with the truck. They kept the truck for 2 weeks in their shop. They got the check engine like to turn off. the other issues didnt get fixed. After we picked up truck we filled out the paperwork to get our gap insurance back from the trade in. They said they would process the paperwork. after 2 weeks of calling and asking about the refund they finally said we dont get it back because we used it for our down payment. We gave them cash for the down payment. They refused to refund our gap insurance. We had a friend that needed a car and my husband, still trusting this dishonest company, sent him down there. The salesman contacted my husband and thanked him for sending the referral and we would get a $350 referral. after 2 weeks of waiting for a referral we called them again. They again said we wouldnt get the referral because we didnt give our friend a business card. They called us to let us know that our registration and licesne plate was in. We went down to pick it up and they tried again to sell us another truck. Again we had to say we cannot buy another truck we just bought one, we are picking up the registration that just came in. We cannot afford this again. They will look for anyway to keep your money, and to get as much out of you as possible. They break their promises and dont listen to you when you tell them what you can do comfortably. More

Wretched, Terrible, and Dishonest I would never, ever recommend this place to anyone, even if my life depended on it. At first, the sales associates were very kind and willing to h I would never, ever recommend this place to anyone, even if my life depended on it. At first, the sales associates were very kind and willing to help me in any way. Unfortunately, the way they acted was not the same after purchasing a car. They told me that the car would be checked out and fixed before I drove it off of the lot. Well, I went to pick up the car when they said all had been fixed and everything seemed to be working fine. Less than three hours after having the car, it wouldn't start back up. Finally, I was able to get it jumped and took it back to the dealer. They ensured me that they would fix the problem. Several days later, I came to pick up the "fixed" car and things seemed to be working as they should. 3 days later, I received several letters in the mail that were dated the same day that I picked up the car for good. These letters informed me that NAP had lied about talking to the bank and that they were unable to finance the car like they promised. I was told I had fourteen days to return the car and pay for the mileage I drove. Needless to say, as I drove back to the dealer, yet again, to return the car, the check engine light came on. I am so glad to be rid of that piece of junk car they sold me. Returning that car was where the true colors of NAP came out. They informed me that I would have to come back the next day when the right people were in. Thankfully I had all of my paperwork with me and they couldn't run around and make excuses for why they couldn't help me. They expected me to come back at their convenience, despite my busy schedule. They also tried to tell me that I had to pay over $100 dollars for the miles that were put on the car since buying it. I am here to tell you that most of the miles put on that car were from them testing the car after "fixing" various problems. Edin, was the person I worked with and I want to tell everyone to never ever work with him if you go here. He put on a show and tried to inform me that he was a good person and wasn't playing any tricks with me. Hey, Edin, you were...I am no idiot and I know you were doing the runaround to either get me to have to come back another time or keep that piece of CRAP car. I can't believe he had the audacity to ask me if I had learned my lesson from this experience. In answer to your question, yes I have. I have learned to never come to NAP, to inform anyone and everyone to never go here, and that you guys are the most rude/inconsiderate people I have ever met. You all don't know what it means to be professional. Your job is to do everything you can to help the customer, especially if the things going on are your fault. You also have no right to assume things and make statements about a persons age. I really do hope that no one has to go through what I went through with NAP. There are better places out there to find a car and it's not here! More

buy a truck Don't go there they will sell you something thaI is broke and will not fix it ever if it would not pass safety inspection they will keep given you exc Don't go there they will sell you something thaI is broke and will not fix it ever if it would not pass safety inspection they will keep given you excuses tell you are stuck with it More