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Natchez Ford Lincoln - Service Center

Natchez, MS

4.3
9 Reviews
Call Service Center (601) 445-0076

9 Reviews of Natchez Ford Lincoln - Service Center

Sort by
January 31, 2025

Ronald Watts is amazingly helpful and has excellent customer service. He had my vehicle ready hours before I expected. More

by fsmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Watts
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January 31, 2025

Good work, easy to contact. The technician did a great job diagnosing the issue and doing the work (Cody Allen). Wally was very helpful in getting the process going and keeping More

by tres_nugent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wally, Cody Allen
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January 28, 2025

Brand-new truck has been in the shop for three months! This is unacceptable! Why would we buy a new truck and can’t use it for four or five months? More

by kenherring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dealership
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Jan 28, 2025 -

Natchez Ford Lincoln responded

We hate to hear that about the problems with your truck and that it's been stuck in a service department. We understand how that can be frustrating. However, we don't believe that your rating/review is a fair representation of your experience with Natchez Ford. We've been clear and transparent in what the issue here is. Ford Motor Company is currently unable to supply us an engine to repair the truck. There isn't anything that we at the dealership level can do to change that. We share your frustration at this situation, we regret that you mistakenly believe leaving us an inaccurate 1 star review will do anything to remedy it.

January 26, 2025

I have dealt with this company since 2008 and I have never had a problem. Always cater to the needs of the customers. More

by evansforever_71373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavan Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Natchez Ford Lincoln responded

Thanks so much for sharing your experience with us. We are extremely grateful for your continued loyalty to Natchez Ford!

January 20, 2025

I cannot say enough good things about the service department at Natchez Ford! They are always attentive to my needs and are more than willing to work with my busy and unpredictable schedule! More

by skip11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martha Tomlinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Natchez Ford Lincoln responded

Thank you for taking the time to tell us a little about your experience. We are so happy to hear that you had a positive experience with the service department. We definitely strive to deliver a 5-star experience to each and every customer each and every time.

January 16, 2025

Great atmosphere nice people very pleasant experience. Everybody seems to get along well. Thanks so much More

by dywonlewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randal Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Natchez Ford Lincoln responded

We are so glad to hear you had a pleasant experience here with us!

January 15, 2025

Excellent interaction with service department. They kept me informed with the status of my vehicle. Word was completed in a timely manner. More

by onyxsis74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavan Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 15, 2025

Natchez Ford is the best dealership in Mississippi! !! It’s got the best service department! They aim to please ! They look out for you in every way ! More

by nanfnew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Bunch
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Jan 15, 2025 -

Natchez Ford Lincoln responded

Thanks for that 5 star review and all the kind words. We really appreciate it! Glad to hear that you've gotten a consistently positive experience with our dealership. We aim to deliver that each and every time!

January 14, 2025

They are very professional and always ready to provide the service needed to keep your vehicle running smoothly and efficiently More

by revleroywhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leroy Winters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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