Nashville Toyota North

DISAPPOINTED - READ BEFORE PURCHASING HERE Disappointed. If you asked me one word to describe this dealership, that would be it. With all of the deals out there, I would strongly recommend go Disappointed. If you asked me one word to describe this dealership, that would be it. With all of the deals out there, I would strongly recommend going someplace else to get your new or used vehicle. I first came to this dealership last week when looking for a new family vehicle. My wife and I were looking at a Toyota Sienna minivan and we saw a used one on the lot. I had done my research, so I knew exactly what I was looking for and how much I should spend for a particular vehicle make and model. I found one that possibility fit the bill and that we liked, but I wanted to look around before making a purchase decision. With the ice storm that has hit Nashville all week, the first opportunity we had to visit the dealership was this weekend. Unfortunately the van I was looking at last weekend had been sold. The salesman told me about a new trade-in that would be ready today if I wanted to come back in the morning to see it. That night when talking to the general manager, I was given a price. When comparing other vehicles, I wanted to get a Toyota certified to Toyota certified comparison. Another dealership had offered me a complete wrap, a bumper to bumper comprehensive policy, up to 100,000 miles. The GM stated for the price they offered that they would also add the complete wrap to the vehicle. I agreed to come back in the morning. Today, my wife and I ventured out in the bad weather, ice and rain, to go look at the van at the dealership. My wife and I drove the van and made an offer on it. The dealership countered with an amount that was approximately $1,200 more than we offered. I agreed on an additional $1000 and we had a deal. The whole time we were filling out the application and the sales contract, I asked about the certified warranty and wrap coverage. The sales person gave us a book and told us that the finance person would go over the actual wrap warranty. I asked if he could write it down on any of the sales documents, but he said to trust him and the finance guy would take care of it. Went to the finance person and we were approved for the loan, however the dealership added the cost of the warranty onto the “Out the Door” price we negotiate next door. After a brief discussion with the finance person our sales person was called in to verify the conversation. Our sales person verified that the wrap warranty was what we talked about, but the finance person stated that the general manager would not make the deal with the warranty included. My wife and I got up and left without completing our purchase. No vehicle is worth a dishonest transaction and that is exactly what this was. Disappointed. This is the only word I can say that comes to my mind. I could not in good conscious recommend this dealership to anyone. If you choose to use this dealership, make sure that everything is written down and signed before you go to the financing office. Otherwise you just wasted either your time by being there or your money where they add it on in the end. More

great experience Bought my first camry this last weekend after almost 3 months of online ,and dealership shopping. Must say this was my best car buying experience yet Bought my first camry this last weekend after almost 3 months of online ,and dealership shopping. Must say this was my best car buying experience yet after buying multiple cars all over middle tennesse. I worked with Jimmie Shaw through the entire purchase and really appreciated his professionalism and willingness to work with me . They let you know they want your business and do what it takes to get it , all while not being pushy and arrogant as we all have experienced, I know I have at other dealerships. Really enjoyed working with these guys . Even down to the financing where Barrett Dunnaway was professional and polite and very knowledgeable of that business. Thank you gentleman for everything. Also I'd like to give a special shout out to they're detailing crew, didn't meet them personally but those guys or gals whoever they are clean those vehicles to almost new condition. Awesome job!! More

Bunch of lying jerks From managers to service, biggest bunch of liars I have ever dealt with. They should be investigated for their tactics. These people should go back t From managers to service, biggest bunch of liars I have ever dealt with. They should be investigated for their tactics. These people should go back to shop class and learn something, the teacher might let them repair a lawnmower, then again I doubt that. More

friendly great customer care Kelly i call to schedule service to my toyota she so friendly and happy to schedule me also offer change wipers and quickly smile helpful she far and beyo i call to schedule service to my toyota she so friendly and happy to schedule me also offer change wipers and quickly smile helpful she far and beyond More

Mr.Johnson is an awesome salesman!! Just bought my second Camry in two years. Having Mr Johnson walk you through a hassle free process makes your life so much easier. He knows his stuff Just bought my second Camry in two years. Having Mr Johnson walk you through a hassle free process makes your life so much easier. He knows his stuff and won't lie to you. I won't go to any other toyota dealership. As long as he's employed at Rivergate toyota I'll be getting my cars there if he's not there I'm not dealing with anyone else hands down. More

Best experiece at Rivergate Toyota! Brought my first Toyota two days ago. Jimmie Shaw is an excellent salesman, he answered my questions and was very courteous. He made sure that the ve Brought my first Toyota two days ago. Jimmie Shaw is an excellent salesman, he answered my questions and was very courteous. He made sure that the vehicle I chose had everything on it I was looking for. Then there was Jay, he does an excellent job explaining how to operate all the features. Thanks to Jimmie and Jay I am really excited about my new car and the fact that they made it stress free. I will tell everyone I know about my GREAT experience at your dealership.... More

Great Experience I just recently purchased my first car from here, Rivergate Toyota, and I must say that the customer service was great! Paper work to the negotiations I just recently purchased my first car from here, Rivergate Toyota, and I must say that the customer service was great! Paper work to the negotiations was to a "T" stress-free. Salesman "Mr.Tep" was great. He helped explained everything and answered all of our questions with great perfessionalism. No one was ever rude, like at some dealership. I totally recommend Rivergate Toyota! I love my new 2015 Corolla S! More

Our Experience with Mr. Johnson My name is Anthony Lauderdal and this is the third vehicle my family has purchase from Rivergate Toyota with Mr. Johnson in the last four years. He is My name is Anthony Lauderdal and this is the third vehicle my family has purchase from Rivergate Toyota with Mr. Johnson in the last four years. He is always courteous and an excellent salesperson to work with. After a sell is final and we had problems setting up the blue tooth in our vehicles or garage door openers, he still extended his services to help resolve the problem. He goes above and beyond to ensure you receive the best deal possible. More

My experience at your dealership! My name is Allyson Passaro and I bought a Rav4 yesterday. Just want to say thank you for the great help you all were and I love my new car! My name is Allyson Passaro and I bought a Rav4 yesterday. Just want to say thank you for the great help you all were and I love my new car! More

5 Star Experience I drove 500 miles to purchase a 2014 Camry at Rivergate Toyota. It was a five-star experience. There was not a glitch anywhere with the sale, the pa I drove 500 miles to purchase a 2014 Camry at Rivergate Toyota. It was a five-star experience. There was not a glitch anywhere with the sale, the paperwork, and the final steps of helping me become familiar with the car. Lois Flouhouse More