Nashville Toyota North

Great experience! My first time purchasing a Toyota was such a hassle free experience. Customer service was excellent, salesman Mr. O. D. was great to work with and I My first time purchasing a Toyota was such a hassle free experience. Customer service was excellent, salesman Mr. O. D. was great to work with and I left with a purchase! I would definitely refer family and friends to Rivergate Toyota and be back to purchase my next vehicle. I would also refer Mr. O.D. for his professionalism and effort to make sure an acceptable deal was made and we left happy. More

Destress from the stress of buying While on the hunt for a Toyota Tacoma, Harry Flouhouse at Rivergate Toyota contacted me; said he had the truck for me at a great price. I've heard th While on the hunt for a Toyota Tacoma, Harry Flouhouse at Rivergate Toyota contacted me; said he had the truck for me at a great price. I've heard that before but took a shot and headed to the dealership. From the opening of the dealership door to the delivery of my truck, I was at ease. I got the vehicle I wanted in a reasonable amount of time and was on the road. Oh, did I forget about the cold water and Hershey chocolates? Thanks Harry! More

Bad service My name is Mamoon Chelky and I was dissatisfied with my purchase of a vehicle, which purchased on Monday, August 10, 2015. The vehicle was a 2015 Toyo My name is Mamoon Chelky and I was dissatisfied with my purchase of a vehicle, which purchased on Monday, August 10, 2015. The vehicle was a 2015 Toyota Sienna LE. As I walked in the store to purchase a 2015 Toyota Sienna LE, with Beige interior with black exterior, I was told by the sales manager that there was no such vehicle currently on the lot but they were able to have one matching that description the next day before 5 P.M. However, I was told that I must sign a contract on Monday before they were able to get me the vehicle I wanted by Tuesday. So I agreed to signing the contract and having my credit pulled. I was called on Tuesday morning, August 11, 2015 and was told that they could not get me the vehicle anymore as it was no longer available but they were able to get me one which was 400 to 500 miles away and I agreed to these terms. However, five minutes later, the sales manager called me saying that this was also unavailable and offer was given to back out of the contract. For the third time, I was offered a different vehicle which would arrive before 5 P.M., which I agreed to. However, the vehicle didn't arrive until after 5 P.M. When I went over there, the vehicle was black exterior, and grey interior, instead of the color I wanted, which was beige. Also, when I was inspecting the exterior paint, I noticed that the paint was damaging and bubbling up from dirt, dust, and sitting in the sun too long. With the vehicle being a brand new 2015 vehicle, I told him that I did not want the vehicle under the condition it was in, and he offered to buff the car to get rid of the bubbles. As I waited for them to finish the buff job an hour later, I still noticed a good amount of bubbles left on the paint. Still not being offered a decision to back out of the contract, I was then offered a fourth vehicle that was already on the lot and was on sale for at least $1,500-$2,000 dollars cheaper, with white exterior and grey interior. After everything was finalized, and I was getting ready to leave, I noticed that the car didn't have any floor mats and went back inside to tell them about it, I was told that this vehicle doesn't come with any floor mats. After about five minutes, he decided to order me some floor mats and I asked him that since it doesn't already have floor mats and you're going to order them for me, if I exchange the floor mats for something, such as a towing package, or to change the cloth seats to leather seats, and I would pay the difference, he refused, but he offered me a organizer box, which I didn't need. So I ended up walking away with a 2015 Toyota Sienna, with a white exterior, grey interior. On Wednesday, August 12, 2015, I made a complaint to Toyota Corporate office to tell them what happened. On Thursday, August 13, 2015, I called them back to see what was going on with the case, and they connected with me with the store manager of original purchase location and told him I was very unhappy and dissatisfied with the end result. I was told by the store manager that I was able to back out of the contract within 3 days, and less than 100 miles on the vehicle but I was not notified on the day of purchase. Since I wasn't aware of this, I had already went over my 100 mile limit but was still under my 3 day limit. However, since I was already over my 100 mile limit, I was told that it was too late to return it. Afterwards, I was told that I could purchase something else instead of the floor mats, while paying difference, but since the sales manager told me he couldn't do it, and the floor mats were already in, it was also too late to do that. The car I ended up purchasing was cheaper than the original car I purchased and I wasn't offered the difference back. When I told him I am going to file a complaint to Better Business Bureau, that he didn't care and that my complaint wasn't going to get anywhere. After I told him about this complaint I was going to make, that he was going to be able to talk to his manager and see if he was going to be able to pay me the difference and that he would be able to let me know something by Friday, August 14, 2015. He didn't call me by 12 P.M. noon so I decided to call him and ask what was going on and he said he refused to pay me the difference. In conclusion, I am stuck with a $34,000+ 2015 Toyota Sienna LE, with white exterior, grey interior, in which I never wanted in the first place, with no offer to back out of my contract. More

Gina G Buying a car can be so stressful, but my salesman, Harry Floushouse, made the experience an excellent one for me. I purchased a RAV4 on Saturday, whi Buying a car can be so stressful, but my salesman, Harry Floushouse, made the experience an excellent one for me. I purchased a RAV4 on Saturday, which was the third vehicle that I’ve bought from Rivergate Toyota. I received personal assistance and excellent service from Harry who is a true gentleman. I found him to be honest, approachable, and most importantly, he wanted me to be happy with my vehicle, which I am. More

Best Dealership Ever! I purchased a 2015 RAV4 from Rivergate Toyota on Thursday of last week.. I had a wonderful salesperson Jennifer Butler that worked with me from test d I purchased a 2015 RAV4 from Rivergate Toyota on Thursday of last week.. I had a wonderful salesperson Jennifer Butler that worked with me from test driving all the way to finalizing my purchase. She answered all my questions, made sure all the paperwork was in order so that the sale went smoothly. She gave me a brief overview of the functions of the RAV and even made sure I set up my 5000 check up. They help locate the color RAV I wanted because their was not one on the lot. The financing went smoothly and I was out the door in less than 2 hrs. I would surely recommend Rivergate Toyota to anyone looking for a Toyota. Their service was better than any I have received in prior car purchases. Their staff is very knowledgeable and shown in how the dealership operates. More

great customer care I love the quality of service and the great help, when I scheduled appointment very friendly and honestly l come to do any of my cars sevice also my I love the quality of service and the great help, when I scheduled appointment very friendly and honestly l come to do any of my cars sevice also my son and doughty and wife wives the employee special Kelleys on the service excellent job More

sales Garrett, goes way beyond the limit, he is a super top notch guy, Never will you find another car salesman like him.. I cant say enough. wonde Garrett, goes way beyond the limit, he is a super top notch guy, Never will you find another car salesman like him.. I cant say enough. wonderful person. More

OUTSTANDING!!! Wow! These people and this Dealership goes above and beyond for its customers. This purchase was a two day event. These two gentlemen went through a Wow! These people and this Dealership goes above and beyond for its customers. This purchase was a two day event. These two gentlemen went through a whole lot dealing with my husband :) They even sent someone to pick him up and take him to the dealership. Amazing! This is his fifth new vehicle purchase from this dealership, and I sent my son to buy a new vehicle from them in the past as well. Anyone wanting a vehicle, PLEASE, Go to Rivergate Toyota. I promise, you will be very satisfied and happy with your experience. I know we will return there for our future autos. Thank you Gentlemen. More

price is firm sticker price is $25.977 they dint even give me any discount not even a $1.00 off at lease replace the tire they are almost bald sticker price is $25.977 they dint even give me any discount not even a $1.00 off at lease replace the tire they are almost bald More

Great dealership! Rivergate Toyota made buying my new Tacoma a great experience. Jimmy helped me find what I wanted and I left a very satisfied customer! I would defini Rivergate Toyota made buying my new Tacoma a great experience. Jimmy helped me find what I wanted and I left a very satisfied customer! I would definitely buy from rivergate Toyota again! More