Nashville Toyota North

Headache since day one. First let me start off with this incident before we went to see them today(3/30/2016), we had already contacted them of trying to see if we get pre-ap First let me start off with this incident before we went to see them today(3/30/2016), we had already contacted them of trying to see if we get pre-approved or not on the finance part(this part i spoke to Jack Barron Internet Sales Manager) which was a headache so i really don't want to go thru that again but however we did get pre-approved, so after talking it over with my wife, we decided to give them a second chance. We've also chatted with Harry Flouhouse, the internet sales person on the first incident above. When we arrived, i have ask for Harry and wanted to see the Scion iA, test drove and all. We then told Mr. Harry we wanted to look at the numbers so that if the number is within the price we are comfortable with then we can proceed with the rest of the process. After getting more of information for both my wife and I, also we even told Harry not to run anymore credit check until we have seen the numbers for the car, he assure us it's not an app to run the credit, i even told Harry that Jack has all my information but not to run the credit. We have been to other dealerships before and we know how long it takes to run those numbers for the car. So we waited and waited and waited, 15-20 minutes went by, we are wondering in our head what is taking so long. My wife has a sense of something that might be shady, so Harry got up then came back and said" Those banks sure takes long for them to call back" . We were like what do you mean we are waiting for the banks to call back, we knew that it shouldn't take more than 10 minutes from the manager to show what kind of price we were getting for the Scion iA. So my wife and I stormed out of the lobby telling Harry, we never told anyone to run our credit until we saw those numbers. We never said ok where do we sign, all we have ask was to see the price they were giving us for especially that nobody pays the sticker price for any make or model. We have bought cars from big name dealership in the past so this is not first rodeo we've been, we know the game and the process. After we got into our car, Harry and Jack came up to us, never once said sorry or apologetic for this kind of scam they pulled on us thinking that they are going to pull a fast one on us. When i ask Harry why was the number never came to, he said well the manager is trying to figure out the numbers but he did make the comment of waiting for the bank response, he was making excuses for the comment he made. So after that incident with Harry, I also talk to Jack, i asked him who gave the permission to run my credit again after Harry assure me and Harry even said "We don't pull a fast one on anybody or do shady stuff". All we wanted was to see what kind of a price for the car so Jack response was" Well the price is on the sticker on the car!". So that comment broke the camels back, also as they were walking back we can see their smiling and laughing like some kind of a joke. That's ok because karma will get them back one day. I understand it's business but that's not how you treat your customer, your possible future customer at that. I guess they don't care because we are just 1 out of many customer, we are just a small number to them. We'll just take our business elsewhere, their not the only lot in town.After we came home, check credit karma to see how many pull they did, my wife has 4 pulls and i had 3 pulls. After all the good ratings they had and reviews, once again they are just another shady dealership. Word of mouth also gets your business and i will tell people don't come to Rivergate Toyota or they will take advantage of you and make you pay 10 million dollars for their car and will take your first born too. More

Pleasant and informative. Mr. W.Jenkins and Thep Touch were very informative and helpful. They made the process extremely easy. They treated me with respect and my financial Mr. W.Jenkins and Thep Touch were very informative and helpful. They made the process extremely easy. They treated me with respect and my financial information was handled with the upmost dignity. Rivergate Toyota has dignitary customer service. More

Pleasant Very pleasant shopping here, there were no high pressure to buy. I first spoke with Ben on the used car lot were he showed me a new Tundra but I had t Very pleasant shopping here, there were no high pressure to buy. I first spoke with Ben on the used car lot were he showed me a new Tundra but I had to leave due to prior plans but came back. Ben was off and then got hooked up with Jimmy in which he never pressured me either. I ended up buying a truck in which I'm very happy with. They gave me a great deal on my vehicle as a trade in. Two thumbs up for this dealership! More

great Ted was exellent!!! Will recomend. Love the car. No pushy salesperson. A delight.fourth toyota I have owned. Only wish they had snacks like they did a Ted was exellent!!! Will recomend. Love the car. No pushy salesperson. A delight.fourth toyota I have owned. Only wish they had snacks like they did at fl dealership. More

Great customer service and a lower price! I came in to Rivergate Toyota looking for a new Tacoma. I had been to another dealership earlier the same day and Rivergates staff was far better at m I came in to Rivergate Toyota looking for a new Tacoma. I had been to another dealership earlier the same day and Rivergates staff was far better at making me feel welcomed and appreciated. The sales associate who worked with me was Garret Short who did an excellent job and was very professional and friendly. Negotiating a price was stress free and Rivergate was able to beat the other dealers price. Rivergate worked with me to make sure the transaction would go smoothly and I am beyond happy with my new truck! More

The Go To place for your next vehicle purchase! I had a great experience with Rivergate Toyota during my recent vehicle purchase. My salesperson Jennifer was very attentive to my needs and new what I had a great experience with Rivergate Toyota during my recent vehicle purchase. My salesperson Jennifer was very attentive to my needs and new what I was looking for because she listened! Her response time was unbelievable in providing me with a few choices based on the criteria I had given her. The paperwork process was painless, I had little to do other than sign the papers! I would use Rivergate Toyota again for any vehicle needs! More

Poor customer service / harassment The price advertised for avalanche truck on the lot was $1000.00 more than the price they advertised it for online. The salesman asked me how much I The price advertised for avalanche truck on the lot was $1000.00 more than the price they advertised it for online. The salesman asked me how much I wanted to pay for the vehicle so I pulled up one with the same specs for 2000.00 less than theirs. The manager, whom I never met until we were walking out, tried to say that the other truck I found to price match was In "Canadian miles" which was more miles than the one they were selling. So I called the other dealership to prove that miles in Canada are the same as miles in the U.S.A. The manager still refused to price match. He claimed the carfax was clean but when I looked through the owners kept records they gave me I found where the side mirror had been changed and the trim on the same side was visibly damaged and coming off on the lot, which they also refused to fix upon purchase. They have poor business ethics, do NOT buy a car there and expect that they are telling you the truth! After I made this post the salesman called my personal cell phone from the information he had taken earlier when we test drove the avalanche. He initially started asking me why I made this post, but when I tried to explain the facts behind the claims he began calling me a liar over and over agian. Telling me that he knew it was me because of my big fat mouth. When I tried to talk over him he kept telling me to "shut up, shut up you liar". So i waited almost two minutes for the barrage of hateful words to stop and then once again I calmly tried to explain that he acted in an unprofessional manner and displayed poor business ethics, just like using my personal information that was taken for a test drive which should have been discarded after the failed transaction concluded, but instead he was now using against my permission to make this harassing phone call from the dealerships phone number that came through on my caller ID. I then went on to point out the discrepancy between the sticker price and the online price but was cut short as he once again started with more negative commentary and concluded the conversation with "I'm done with this I don't have time for this" and hung up the phone on me. I was left standing in toys r us, where I was buying Christmas presents for my children, in disbelief and visibly shaken at what had just taken place. This is proof once again that this dealerships employees are unprofessional and employ unethical practices. Even as I write this now I am concerned that this new information is only going to result in future retaliation. I should not have to feel this way over posting an honest report on my experience with this dealership. More

New Car Purchase Placed a call to dealership to set up an appointment for the next evening to look at inventory and deals. I showed up and within 5 minutes was given k Placed a call to dealership to set up an appointment for the next evening to look at inventory and deals. I showed up and within 5 minutes was given key to go check out a car. I went outside and it was beautiful. I looked in the inside and the vehicle had just what I wanted. When I set up my appointment the previous day, I only told salesman that I wanted another Toyota Camry. It's a good feeling to deal with someone that knows you so well they just pick out your vehicle for you. Johnson Fabiyi is my salesman for life! More

Solved no problems, but did create a new one I took the car in because the trunk release mechanism wasn't working and because I smelled a burning/melting plastic with much driving. They addresse I took the car in because the trunk release mechanism wasn't working and because I smelled a burning/melting plastic with much driving. They addressed the burning/melting odor by spraying air freshener on the cabin air filter. I don't think they bothered to drive the car. I am allergic to air freshener so I will now have to take the car someplace else to get a new cabin air filter. Did they really think I took a half day vacation to drive up there for AIR FRESHENER? Now I still have the melting/burning smell AND a fouled cabin air filter. When I asked about the trunk release mechanism I was told that "its' hard to open". Well yeah, that's why I took it to them. Also, they left me sitting in the waiting room an hour and a half for this, didn't bother to tell me that the "work" was complete. I discovered it myself, when I wandered to the parking lot in frustration. They do not have a problem-solving approach. They have a do-as-little-as-possible approach. More

Switcharoo on my car I went into Rivergate Toyota on October 31, 2015 to buy a brand new highlander LE Plus. They said they had a titanium gray 2015 brand new for me at an I went into Rivergate Toyota on October 31, 2015 to buy a brand new highlander LE Plus. They said they had a titanium gray 2015 brand new for me at another lot. All I had to do was go ahead and sign the papers to finance it and they would put me in a rental until my car was delivered to the lot. That Monday I called and they said there was a death in the family and that my car had not been delivered yet. Tuesday they called me and said that my car was on the way and now it was a silver Highlander instead of the dark gray. Wednesday I called and they said they still haven't found the Highlander but to enjoy the rental they gave me. They said they were looking for a Highlander LE, but my paperwork says LE Plus, it has a few more options. They said no, they never said that and they are looking for my base model LE. So basically they sold me a car that they don't even own. On top of that they lied about the model and color that I was purchasing. They already took my $5000 down payment and trade in. More