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Napoli Nissan - Service Center

Milford, CT

4.6
1,387 Reviews

1,387 Reviews of Napoli Nissan - Service Center

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September 09, 2024

They are the best . I have been in their heads for 4 years never had a problem , Thank you More

by ERMAL6ELTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Napoli Nissan responded

Thank you for being a Napoli Nissan customer! We're grateful for all of your support over the past four years and look forward to serving you for many more. Take care!

September 07, 2024

I am not satisfied with the service, I feel like I was scammed, there is no professionalism in the staff. They have had to fix my second car so many times and it’s only a year and a half old and it’s giv More

by Tryniti60@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Junior Segui
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Napoli Nissan responded

I'm sorry to hear about your experience. We strive for professionalism and quality service, so it's concerning to read this feedback. We'd like the opportunity to address these issues directly with you and find a resolution that meets your needs. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Respectfully, Scott Haverl - General Manager - 203-877-5141

September 05, 2024

— service reps put a effort into your issues Great service Friendly and very knowledgeable. Good team More

by albert37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron "Stumpy" Fiorella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Napoli Nissan responded

Albert, thanks for recognizing the effort and service from our team at Napoli Nissan! We're glad to hear you had a positive experience with us.

September 05, 2024

From Ron in sales to Jose in service I love the professionalism. Napoli is #1. More

by rockgirl67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Valentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Acampora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Napoli Nissan responded

Thank you for the awesome review! We look forward to seeing you again! - Napoli Nissan

September 03, 2024

He was very attentive and handled my needs as soon as possible. Very pleasant to speak to More

by llcapers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Napoli Nissan responded

Thank you for choosing Napoli Nissan, we appreciate your positive feedback!

September 03, 2024

Great service very polite and professional, very efficient making sure my part was available before doing the repair. I appreciated the Uber ride too!! More

by KENSALYERS972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Napoli Nissan responded

Thank you for sharing your positive experience! We're glad to hear our team at Napoli Nissan provided efficient service and that the Uber ride was helpful. We appreciate your support!

August 29, 2024

Two hrs for oil change and tire rotation is a bit long even with safety check More

by SUEMAC421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Napoli Nissan responded

Thank you for the review, Sue. We appreciate your patience during your visit and hope we have the opportunity to provide you with a more efficient experience next time. Take care! - The Napoli Nissan Team

August 29, 2024

Jonathan is great! He's very professional and kind. Greatly appreciated! Thank you for all you do! My only thing this time is they did not reset my message for oil chan More

by Paula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan and Nick in parts
Aug 30, 2024 -

Napoli Nissan responded

Paula, thanks for the feedback! We're glad to hear Jonathan provided excellent service at Napoli Nissan. We'll make sure to address your note about resetting the message next time. Enjoy driving!

August 28, 2024

The staff are knowledgeable, friendly, are always very professional and, the physical location is very clean. More

by Stephen54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Napoli Nissan responded

Stephen, thanks for the positive feedback! We're glad to hear you had a great experience with our team at Napoli Nissan. We appreciate your support!

August 27, 2024

The technician was wonderful. Very happy with the service. Will continue to us Napoli for our car need. More

by LYOUNG7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Napoli Nissan responded

We're delighted to hear you had a great experience with our team at Napoli Nissan. Thanks for giving us the opportunity to serve you - we look forward to doing so again in the future!

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