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Napoli Nissan - Service Center

Milford, CT

4.6
1,392 Reviews

1,392 Reviews of Napoli Nissan - Service Center

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September 08, 2023

The service dept was very nice I didn’t have an appointment but took my car in anyway. And it was fixed the next day with no problems. Very happy with that. More

by Pam.farina
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Napoli Nissan responded

Hi Pam, we're glad to know our service department at Napoli Nissan was able to accommodate you and get your car fixed promptly. Thanks for sharing your experience!

September 07, 2023

Luis was very attentive and super helpful. Very content with each service and will continue taking my vehicle for future services More

by PRISCILLA.ARBOLEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Napoli Nissan responded

Hey Priscilla, we're glad to know Luis provided you with a great service experience at Napoli Nissan. We appreciate your feedback and look forward to assisting with your future vehicle needs! Safe travels!

September 05, 2023

Great service work done on time and very very great people to help you understand, what's going to happen great place to have your car serviced..great job tks. More

by JCONNORS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Napoli Nissan responded

We're glad to know you had a positive service experience with our team at Napoli Nissan! Thanks for the support, and see you next time your car needs servicing! Safe travels!

September 04, 2023

Thank you Napoli Nissan! I love the car that I purchased. It feels brand new. and you guys have the best service too More

by joyceqsison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nazario Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Napoli Nissan responded

Thank you for the 5-star rating! We're delighted to know you love your new car and had a great experience with our service at Napoli Nissan! Thank you for the positive feedback. Safe travels on your new ride!

September 03, 2023

Everyone is very friend and professional clean environment service done in timely fashion Always willing to accommodate with any issues More

by RWILKERSON41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Napoli Nissan responded

Thank you for the 5-star rating! We're delighted to know you had a positive service experience at Napoli Nissan. We always aim for timely service and accommodating any issues that may arise. Have a great ride!

September 02, 2023

Everything was explained to me before the work was done and work done in a timely matter More

by LKDEFILIPPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Napoli Nissan responded

Thank you for taking the time to provide feedback on the service we provided. We're delighted to hear that you had a positive experience with us at Napoli Nissan! Safe travels!

September 02, 2023

Luis was helpful, informative, and courteous. I highly recommend getting your car serviced at Napoli Nissan. More

by SAM S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Napoli Nissan responded

Hey Sam, thank you for the positive review! We're glad to know Luis provided you with a positive service experience at Napoli Nissan. We appreciate your recommendation and look forward to serving you again in the future! Safe travels!

September 02, 2023

The service was done in a timely manner and everything was done to my satisfaction. Thanks More

by TCFRAZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Napoli Nissan responded

Thank you for sharing your prompt service experience with our team at Napoli Nissan! We'll see you next time! Have a great ride!

September 01, 2023

Great service as always at Napoli. Service was smooth and waiting area was clean and comfortable More

by MilfordSoul68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Napoli Nissan responded

Thank you for the feedback! We're pleased to hear you had a great service experience at Napoli. We aim to provide smooth service in a clean and comfortable environment. If you have more questions or need assistance, we're here for you!- The Napoli Nissan Team

September 01, 2023

over $500 for a new driver’s side door door handle and installation. The extended warrantee I purchased for $500 when I bought this at Napoli used in September 2022 did not cover this. Way overpriced! More

by CDIGIOVANNI0
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Junior Segui
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Napoli Nissan responded

It's disappointing to learn about your dissatisfaction with the cost of service and that your extended warranty didn't cover it. We aim for transparency in our pricing and services, so let's discuss this further to ensure you're fully informed. Please reach out when it is convenient for you. Thank you, Ruben Burgos - Service Mgr - 203-787-5850

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