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Napoli Nissan - Service Center

Milford, CT

4.6
1,392 Reviews

1,392 Reviews of Napoli Nissan - Service Center

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September 14, 2023

Great communication & follow up. Appreciate the care and attention that was provided for my family needs. More

by Mkanderson750@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Napoli Nissan responded

Hey Anderson, we're glad to know that our team at Napoli Nissan was able to provide you with a great experience. Thank you for your kind words, we appreciate it! We'll see you next time. Safe travels!

September 13, 2023

Josh. Was courteous and professional He delivered on what he promised Great job Would go back when needed More

by mrrjhsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
3.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
Sep 13, 2023 -

Napoli Nissan responded

We're glad to know that Josh provided you with a professional service experience at Napoli Nissan. We appreciate your feedback, and we look forward to assisting you again when needed! Safe travels!

September 12, 2023

The service department did great job fixing my shifter problem. I was kept informed. Very friendly. More

by fpcap54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Napoli Nissan responded

Thank you for the 5-star rating! We're glad to know our service department at Napoli Nissan was able to assist with your shifter problem and kept you well-informed throughout the process. We'll see you next time! Safe travels!

September 12, 2023

It was quick and easy i’ll definitely go back and get my car serviced here again More

by emayzler83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Napoli Nissan responded

Thank you for the 5-star rating! We're pleased that our team provided you with a great service experience during your visit. We appreciate your support and see you again! Safe travels!- The Napoli Nissan Team

September 09, 2023

Luis went above and beyond to ensure my transmission was covered under our extended warranty. Thank you Luis. More

by MVOLLERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Napoli Nissan responded

Thank you for the 5-star rating! We're glad to know that Luis was able to assist with your transmission warranty at Napoli Nissan. We always strive for the best customer service! Safe travels!

September 09, 2023

I dealt with Josh Garcia, and he was very respectful and courteous. it was a good experience. More

by ski3men3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron "Stumpy" Fiorella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Napoli Nissan responded

Thank you for the 5-star rating! We're delighted to hear that you had a respectful and courteous experience with Josh at Napoli Nissan. We'll see you next time! Have a great ride!

September 08, 2023

Impressive video of my vehicle being examined. It was very insightful and practical to have this viewing. More

by LUISNVIERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Napoli Nissan responded

Hi Luis, We're glad you found the video examination of your vehicle insightful and practical. Thanks for choosing Napoli Nissan!

September 08, 2023

the employees are very friendly and tempting Thank for your services see you again thanks More

by GORVACHO14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Napoli Nissan responded

Thank you for the five-star review and kind words about our team at Napoli Nissan. We appreciate it!

September 08, 2023

They dented my car during a service appointment, came back a few weeks later to have it fixed and was treated extremely rudely by service department staff! I will never go back. I even had an appointment More

by JCAPASSO527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Junior Segui
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Napoli Nissan responded

We regret to read about your experience. We aim for exceptional customer service, especially when handling issues like this. We understand how frustrating this must be and would appreciate the opportunity to discuss what happened with you to find a resolution. Please reach out at your earliest convenience. Thank you, Ruben Burgos - Service Mgr - 203-787-5850

September 08, 2023

I had a great experience with the service they provided me. Gino and Josh were friendly, knowledgeable and professional. I would recommend! More

by dawnlburke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gino
Sep 12, 2023 -

Napoli Nissan responded

Thank you for the 5-star rating! We're delighted to know that Gino and Josh provided you with a great service experience at Napoli Nissan. We appreciate your recommendation and see you again! Have a great ride!

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