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Napoli Nissan - Service Center

Milford, CT

4.6
1,390 Reviews

1,390 Reviews of Napoli Nissan - Service Center

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November 07, 2023

I Liked receiving the video showing me what was done to my car. Good feedback. More

by DONNA7CAVALIERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Napoli Nissan responded

We really appreciate you taking the time to leave Napoli Nissan this awesome review, thank you!

November 04, 2023

Scheduled the service appointment, car taken in at the appointment time and was completed within the hour. On time, quickly serviced, very efficient customer serviceā€¦ More

by jameslash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Napoli Nissan responded

Hi James! We're glad to know that your service appointment at Napoli Nissan was efficient and on time. We strive for quick, quality work so you can get back on the road! Thanks for sharing your experience with us.

November 04, 2023

Great service, great work and Omar is amazing- he was even kind enough to work with me on his day off. Completely understood my current needs for my car and the circumstance. Seriously, give him a raise! More

by D.M.FITZ
Recommend Dealer
Yes
Employees Worked With
Omar
Nov 06, 2023 -

Napoli Nissan responded

We're so glad to know you had a great experience with Omar & our team at Napoli Nissan! We appreciate your kind words and will be sure to pass them along. Thanks for choosing us for your service needs!

November 04, 2023

The best service spider in the world Omar is we love him so much wouldnā€™t go to anyone else More

by rvvalentino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Napoli Nissan responded

Thank you so much for your kind words and for choosing Omar as your service advisor! We're thrilled to hear that you love his service and wouldn't consider going to anyone else. We'll make sure to pass on your appreciation to Omar, and we're here to assist you whenever you need our services at Napoli Nissan!

November 03, 2023

Had to return today because the battery that was replaced in my key because it was low rendered it dead The worker replaced it but it was not repaired. He said I needed a new key for $450.I left and was not More

by Elyn
Service Communication
Recommend Dealer
No
Employees Worked With
Junior Segui
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh, today
Nov 09, 2023 -

Napoli Nissan responded

Elyn, I'm sorry to read about your experience with the key replacement. It's important that we provide accurate and fair service, so it's concerning to see this feedback. We'd like a chance to discuss this further and find a resolution for you. Please reach out when you have time. Thank you, Reuben Burgos - Service Director - 203-787-5850

November 01, 2023

Luis was my advisor and i was very happy. They did what they said they would do. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Napoli Nissan responded

Thanks so much, Dave. We look forward to your next visit to Napoli Nissan!

October 31, 2023

Awesome job in and out very professional. Will recommend to family and friends. Thank you More

by kels_zey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Napoli Nissan responded

Thank you so much for your kind words and positive feedback! We're delighted to hear that you had a great experience with our service. It's always our goal to provide professional and exceptional service to all our customers at Napoli Nissan!

October 31, 2023

Very personable staff. Got me right in with no appointment on a Monday due to a battery issue over the weekend. Had me in and out same day More

by GARBER0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Napoli Nissan responded

We're glad to know that our team at Napoli Nissan was able to assist you promptly, especially without an appointment. Thanks for the positive feedback and we hope your vehicle is running smoothly now!

October 31, 2023

Oil change and multi point vehicle inspection performed convenient for service needs trust in dealer to provide service More

by serenitynow1004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Napoli Nissan responded

We're glad to know that you found our service convenient and trustworthy at Napoli Nissan. We strive to provide top-notch maintenance for all your vehicle needs. Thanks for the review!

October 30, 2023

Good service and I like how well they explain things to you. Reps are nice and helpful. More

by DP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Luzardo
Nov 01, 2023 -

Napoli Nissan responded

We're happy to hear your visit was so positive! Thank you for coming to Napoli Nissan!

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