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Napoli Nissan - Service Center

Milford, CT

4.6
1,389 Reviews

1,389 Reviews of Napoli Nissan - Service Center

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March 04, 2024

The experience was good. But I didn't notice until a day later that the sticker for the oil change wasn't changed. More

by YATSY123
Recommend Dealer
No
Employees Worked With
Luis Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Arboleda
Mar 20, 2024 -

Napoli Nissan responded

Thank you for the review. We appreciate your feedback and will make sure it gets addressed with our team. Please feel free to contact me directly if you'd like us to get an updated sticker for you. Respectfully, Scott Haverl - General Manager - 203-877-5141

March 04, 2024

Good experience, very knowledgeable. Good experience, he was very knowledgeable and made me feel comfortable. More

by KANYIA21
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Arboleda
Mar 04, 2024 -

Napoli Nissan responded

Kanyia, we're glad to know you had a good experience at Napoli Nissan and felt comfortable with our knowledgeable team. We'll see you next time! Safe travels!

March 01, 2024

Omar is communicative, thorough in his explanation of repairs, and transparent with timing and pricing. I would highly recommend Omar to others in the future. More

by mmkaehler
Recommend Dealer
Yes
Employees Worked With
Omar
Mar 04, 2024 -

Napoli Nissan responded

Hi Kaehler, thank you for the great review! We're glad to know that Omar was able to provide you with such a positive experience at Napoli Nissan. We appreciate your recommendation and see you again! Safe travels!

February 29, 2024

very professional, accommodating , helpful and resolved car issues Very professional, accommodating, helpful and communicated with me to keep me informed on how repairs were going More

by benbrooklyn52
Recommend Dealer
Yes
Employees Worked With
Omar
Mar 01, 2024 -

Napoli Nissan responded

Ben, we're glad to know our team at Napoli Nissan was able to provide you with a professional and accommodating service experience. We appreciate your feedback and look forward to assisting you in the future!

February 29, 2024

I went in for a concern regarding my glove box compartment not shutting all the way and the light staying on. They were quick with diagnosing the problem and told me they would order the part in a More

by Bferrettix3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Junior I think
Mar 01, 2024 -

Napoli Nissan responded

We're glad to know that you had a positive experience with us at Napoli Nissan! We always aim for quick and efficient service. Thanks for trusting us with your vehicle's needs, we'll be here when the part arrives!

February 29, 2024

Very low class person! Hold my extended warranty money for 4 months! then he asked me to leave his office what I ask him for the delay! never deal with Napoli or refer peop More

by michael.obeid
Recommend Dealer
No
Employees Worked With
Frank Acompora
Feb 29, 2024 -

michael.obeid responded

Very low class people never go back them never recommend them to anybody Frank acapora

Mar 20, 2024 -

Napoli Nissan responded

Michael, We appreciate you leaving us your feedback and we're disappointed that you didn't have a five-star experience. We value your input and will address this with our team to ensure future visits meet our expectations. Please give us a call if you have additional information that will help us improve. Thank you, Scott Haverl - General Manager - 203-877-5141

February 28, 2024

Worked with Naz - professional, courteous, and extremely personable, as always. Brendan and Mike were equally as great and assisted with the financing. They all make the car buying experience exceptional. More

by ANTHONY.CAPONERA
Recommend Dealer
Yes
Employees Worked With
Naz
Feb 28, 2024 -

ANTHONY.CAPONERA responded

Highly recommend, exceptional service from Naz, Brendan and Mike.

Feb 29, 2024 -

Napoli Nissan responded

Anthony, We're happy our team provided unparalleled customer service during your visit! Thank you for rating Napoli Nissan five stars! Enjoy your new ride!

February 28, 2024

Friendly, courteous, great at explaining and very efficient in explaining problems as well as keeping you updated on your vehicle while you work! More

by MARYANA.RAMIREZ
Recommend Dealer
Yes
Employees Worked With
Omar I believe
Feb 29, 2024 -

Napoli Nissan responded

Maryana, we're glad to know you had a positive experience at Napoli Nissan! Our team is always here to keep you updated and explain any issues. Thanks for your kind words!

February 27, 2024

I've known Lenny Napoli for a long time. I always go to him. Everybody is very nice there all the time. Thank you. More

by Rayb1129
Recommend Dealer
Yes
Feb 28, 2024 -

Napoli Nissan responded

Ray, we're glad to know that you've had consistently positive experiences with Lenny and our team at Napoli Nissan. Thank you for your continued support! We'll see you next time. Safe travels!

February 26, 2024

Liars and will never buy another car from them, or service my car. I will also tell everyone I can to do the same More

by davchop
Recommend Dealer
No
Employees Worked With
Luis Arboleda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Arboleda
Mar 20, 2024 -

Napoli Nissan responded

We're sorry to hear about your experience. We strive for transparency in all our dealings, so this feedback is concerning. If you'd like to discuss this further or if there's anything else we can do to assist you, please don't hesitate to reach out. Thank you, Scott Haverl - General Manager - 203-877-5141

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