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1,389 Reviews of Napoli Nissan - Service Center
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April 22, 2024
The staff at the dealership are professional and friendly. However, my experience with the actual service was sub par. I bought my car from their partner dealer down the street from them. I schedule friendly. However, my experience with the actual service was sub par. I bought my car from their partner dealer down the street from them. I scheduled my service appointment but my information was not in the system at all. When my car was brought in the garage to be worked on, I was told they did not have the part for my car and I'd have to come back once it was ordered and received. I live 40 mins away. It was a wasted 1.5 hour drive! When I came back the next day, they took my car in immediately and the service was done fairly quick. My washer fluid level was low and it's still low. Clearly they did not top off the fluids! After my experience, they should have even if it's not typically done. However, it should be since other service garages does. My experience would have been forgiven/forgotten if they offered to add an additional comp service but they did not. Which is why I was willing to complete this survey. The 3 stars was only because the staff was pleasant. More
by tannymd
Verified CustomerEmployees Worked With
I don't recall names
April 18, 2024
Very good everyone was so helpful never had a problem when I got there great dealership when I got there great dealership More
by BMPOSSNER60
April 16, 2024
Poor service Set up a scheduled appointment to replace driver’s airbag on 2009 Xterra. I came early and after 20 minutes they said they didn’t have a tech ready. When I asked to cancel and reschedule they driver’s airbag on 2009 Xterra. I came early and after 20 minutes they said they didn’t have a tech ready. When I asked to cancel and reschedule they said no. At 30 min mark they found a tech who inspected the air bag. They did not have a replacement part in stock which I think is unprofessional m. New plan is to waste more of my time and reschedule the job. Xxx ooo tic tac toe - major failure More
by Edward Abbazia
Employees Worked With
April 09, 2024
Love my new car. Excellent service, attentive and easy to work with. Will recommend 10/10 Excellent service, attentive and easy to work with. Will recommend 10/10 More
by Ellie
April 05, 2024
Very satisfied very thorough very nice definitely have recommended to family & friends & will continue to do so recommended to family & friends & will continue to do so More
by JOANNV121
April 05, 2024
Aryan from the Service Department was fantastic. He was so helpful from diagnosing the problem with my car to explaining my warranty.The dealer I bought the car from in Wilton didn’t even come clos He was so helpful from diagnosing the problem with my car to explaining my warranty.The dealer I bought the car from in Wilton didn’t even come close to your customer service. More
by PAULRAFFONE
Employees Worked With
Aryan
