Napoli Nissan - Service Center

I have had my car for 6 years and I always allowed Nissan to service my car for everything. I loved Junior who worked in service because he always assured me that he would take care of any issues and he did. to service my car for everything. I loved Junior who worked in service because he always assured me that he would take care of any issues and he did. I paid for a brand new battery and Nissan service department installed a used faulty battery. My car started to cut off and I had to get jumps numerous times so, I let my mechanic look at it because he had to jump it for me one morning. He showed me that the battery was old and leaking battery fluid with white crusty build up on it. I immediately called Junior and he had me bring the car in. He admitted that the battery was old/used and I cried because it was sad that you pay for something and car dealerships pocket money by giving you way less than what you paid for. Junior gave me a new battery and I haven't had problems since. Luis was the one who I purchased the battery under. During my last experience Luis was very disrespectful and nasty. I have NEVER been treated that way there. He even told me I don't have a right to question him about doing his job because I asked was this and that done to my car. I waited for 2 hours for a ride to get my car because Luis procrastinated to call my ride. It was MESS! I have NEVER experienced before. I went completely off on him and told him I was writing corporate because I am. I will NEVER bring my car back as long as Luis is working there. He laughed when I said I was reporting him. He's disgusting in customer service skills. He should not be working in that area at all! More

I had two appointments and ended up waiting multiple hours regardless. No loaner cars. No realistic timeframes hours regardless. No loaner cars. No realistic timeframes More

Good experience. They were very professional and know how to run a business. Thank you. They were very professional and know how to run a business. Thank you. More

Very nice dealership to buy a car at. Everyone is friendly and helpful.. all around pleasant experience! Everyone is friendly and helpful.. all around pleasant experience! More

Everything was excellent, except this time they didn't send me the inspection video of what they do to the vehicle. send me the inspection video of what they do to the vehicle. More

Took my car in for a transmission issue. The dealership diagnosed the problem and determined a new transmission was needed. They quoted me a price of $12,000 to replace the transmission. I h The dealership diagnosed the problem and determined a new transmission was needed. They quoted me a price of $12,000 to replace the transmission. I had already done research and found the average cost to be between $6,000 and $7,000. I had a warranty on the car and when the service guy was told about the warrantee, he quoted me that price to max out the coverage which if I didn't know any better, would have cost me thousands out of pocket in addition to my deductible. I told them that I would be taking the car to a shop that I found that quoted me a price within that average repair or replace cost and it was then that the service guy told me he would work with me to "absorb some of the cost" so I would only have to pay my deductible. I felt that the service guy was trying to take advantage of me and couldn't help but question to myself, how many other people have been taken advantage of. This dealer has lost my business. I will avoid taking my car to them in the future. More

I I mentioned I was going on a long trip again this month and the service department manager said that they would look everything over they went above and beyond they fix my light. It made sure everything wa and the service department manager said that they would look everything over they went above and beyond they fix my light. It made sure everything was fine and they changed Oil. Everything I want done. they're very professional and I'm very happy with the results More

Not good at all don't like them will not even buy a bike from them will not recommend them to anyone from them will not recommend them to anyone More

I have been servicing my car for the past 15 years with Napoli Nissan and Luis is a great service advisor. I will recommend every customer to him. Napoli Nissan and Luis is a great service advisor. I will recommend every customer to him. More

Very professional and knowledgeable they were able to solve the problem Did a wonderful job with the vehicle solve the problem Did a wonderful job with the vehicle More