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Napoli Nissan - Service Center

Milford, CT

4.6
1,389 Reviews

1,389 Reviews of Napoli Nissan - Service Center

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May 16, 2024

I’ve had an amazing experience. The service that was brought to me by victor was very helpful. More

by Sandra Duran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Víctor Morales
May 17, 2024 -

Napoli Nissan responded

Thank you, Sandra! Victor and the team are grateful for your kind words and look forward to serving you again. We hope you love your new ride! - Napoli Nissan

May 16, 2024

Professional and to the point. The service staff kept everything easy and they responsive when I called. More

by burgess-michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Napoli Nissan responded

Michelle, we're glad to know our team at Napoli Nissan was able to provide you with a professional and efficient service. Thanks for your feedback!

May 16, 2024

Napoli Nissan had amazing customer service. The handoff process was smooth and easy. We had no problems. I highly recommended servicing here!. More

by Ricaldowhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Napoli Nissan responded

We're delighted to know you had a smooth and easy experience at Napoli Nissan! Thanks for recommending our service, we appreciate it. Safe travels in your new vehicle!

May 16, 2024

They were very accumulating and I appreciated them dropping me off and for picking up my wife from work. I always like Luis customer service and professionalism. More

by KENSALYERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Napoli Nissan responded

We're glad to know Luis & the team here at Napoli Nissan were able to provide you with accommodating service and professionalism. Thanks for sharing your experience!

May 15, 2024

Great customer service and valued car maintenance. Always ensure I have updated information on the condition of my car and if it needs additional service. More

by IAB1HAYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Napoli Nissan responded

We appreciate your feedback! It's great to know that our team at Napoli Nissan has been able to provide you with excellent customer service and car maintenance updates. We're here for any future needs, thank you!

May 11, 2024

We had a transmission problem and Nissan had to be contacted re a warranty. Jonathon did all the leg work with them to get approval and kept us abreast of all the communication with them to get appro More

by Bonnie P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon in service.
May 13, 2024 -

Napoli Nissan responded

Bonnie, we're glad to know that Jonathon provided you with excellent service throughout your experience! Thanks for trusting Napoli Nissan with your vehicle's needs. We hope you won't hesitate to reach out if we can be of service again in the future!

May 11, 2024

Pleasure to deal with. Lots of communication with Jonathon in service. He kept us informed and dealt with Nissan re our warranty which was up. More

by Bonnie P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon
May 13, 2024 -

Napoli Nissan responded

Bonnie, we're glad to know that Jonathon and our team at Napoli Nissan were able to assist you effectively. We appreciate your feedback!

May 11, 2024

The two young man in the service desk were excellent. I would not hesitate to use them again. More

by LINDAGULIA03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latino guys
May 13, 2024 -

Napoli Nissan responded

Linda, thank you for giving our Napoli Nissan team an opportunity to earn your business! We appreciate your kind feedback and look forward to seeing you again in the future!

May 10, 2024

The guy at the service desk was very helpful and was able to get me in without an appointment. This location is very customer centric. I believe the guy who helped was named aaron More

by LIMITED203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron?
May 13, 2024 -

Napoli Nissan responded

We're glad to know our service desk was able to assist you promptly, even without an appointment! Aaron and the rest of us here at Napoli Nissan are always ready to help. Thanks for your review!

May 09, 2024

Went for oil change was told I needed brake replacement woul be $1300 got it done the next day for $578 at a shop in west haven !!far too much of a difference in price???? More

by NDR2ND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
May 10, 2024 -

Napoli Nissan responded

Thank you for the review. We strive to provide competitive pricing and will certainly take this feedback into consideration for future improvements. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Scott Haverl - General Manager - 203-877-5141

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