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Napoli Nissan - Service Center

Milford, CT

4.6
1,389 Reviews

1,389 Reviews of Napoli Nissan - Service Center

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May 22, 2024

The best service I’ve ever received. The staff and service manager are really great! More

by cesaragr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Luzardo
May 23, 2024 -

Napoli Nissan responded

Thank you for choosing us! We'll see you next time. Safe travels! - The Napoli Nissan Team

May 21, 2024

Very professional and nice customer service. The team is very helpful, works quickly and everything goes very smoothly. I highly recommend Napoli Nissan More

by JOANNASOLTYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nazario Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Valentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron "Stumpy" Fiorella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Acampora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aryan Bubier
May 22, 2024 -

Napoli Nissan responded

Joanna, we're delighted to know you had a smooth and professional experience with our team at Napoli Nissan. Thanks for recommending us!

May 21, 2024

Brought vehicle in for diagnostics. Service rep at counter stated that a $200 charge would be applied to perform actual repair. When I agreed to have the repair done (that diagnostic More

by Navy Veteran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron ..Service Mgr
May 22, 2024 -

Napoli Nissan responded

We appreciate your feedback and regret any confusion regarding the diagnostic fee. We're glad we resolved this issue, and we'll ensure better communication in the future. Thanks for acknowledging the quality of our repair team! Please don't hesitate to reach out to discuss any concerns you have. Thank you! - Napoli Nissan

May 21, 2024

Exceptionally polite and professional. Performed my service in a timely manner and my car came out cleaner than when I brought it in. More

by Virgil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service-Jonathan ⭐️⭐️⭐️⭐️⭐️
May 22, 2024 -

Napoli Nissan responded

Virgil, we're glad to know your service experience at Napoli Nissan was a positive one! We always aim for efficiency and top-notch customer care. Thanks for the review!

May 21, 2024

Junior is the only service advisor that is helpful. Everyone else is useless. The technicians forgot to put the top cover back on my motor after repair and then they tried to tell me the noise I was he More

by Adevine27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024

I had my frontier serviced 2 weeks ago and now my service engine soon light is on. More

by Kasct1
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Napoli Nissan responded

We regret to hear that you've experienced issues with your truck. We want to resolve these concerns for you and encourage you to reach out. Thank you, Scott Haverl - General Manager - 203-877-5141

May 21, 2024

U guys are great especially Santo and luis I recommend napoli nissan to anyone thank u More

by MAR.ALVARADO3570
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Santos
May 22, 2024 -

Napoli Nissan responded

Hi Alvarado! Thank you for leaving us this five-star review and kind words about Santo and Luis from our team at Napoli Nissan! We'll see you next time!

May 18, 2024

Got me scheduled quickly and completed my oil change in less than an hour! That also includes washing the exterior of my vehicle as well. More

by rvitelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Napoli Nissan responded

We're glad to know you had a quick and efficient service experience at Napoli Nissan! We always aim for promptness without compromising quality. Thanks for the review, we appreciate it!

May 18, 2024

Napoli Motors consistently provides impeccable service and the staff makes you feel confident about your car. Wouldn't consider any other dealership! More

by LENBETH3304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Napoli Nissan responded

We're delighted to know that you've had consistent, top-notch experiences with us at Napoli Nissan. Your confidence in our service and staff means a lot! We look forward to serving your automotive needs for many years to come.

May 16, 2024

Your positive responses has portrayed an outstanding customer satisfaction. This kind of service will generate more and more customers to your business. I would not hesitate to recommend any family and More

by Warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Napoli Nissan responded

Warren, we appreciate your kind words and recommendations! We're glad to know that you had a positive experience with us at Napoli Nissan. Thanks for the support and blessings!

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