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Napoli Nissan - Service Center

Milford, CT

4.6
1,389 Reviews

1,389 Reviews of Napoli Nissan - Service Center

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August 02, 2024

Have done business with Napoli over 30 years. Very happy with service and sales. Very convenient locAtion . Like my Nissan Altima and have 7 year extended warranty More

by tcdautel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron "Stumpy" Fiorella
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Napoli Nissan responded

Thank you for your loyalty and kind words about Napoli Nissan! We're delighted to hear you're enjoying your Altima and the extended warranty. We look forward to serving you for many more years!

August 02, 2024

Very friendly and service is fast not waiting all day in and out in less than 1 hr More

by venust74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nazario Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Acampora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Burgos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2024 -

Napoli Nissan responded

We’re glad to hear that you found our service friendly and fast, with no long waits at Napoli Nissan. We look forward to serving you again! Safe travels!

August 02, 2024

I had a very good experience with this dealership thank you Rick and Frank I'm very happy with my 2024 Nissan Murano More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Acampora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Burgos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2024 -

Napoli Nissan responded

Hi Michael, we're delighted to hear that Rick and Frank made your experience at Napoli Nissan a great one. Enjoy your new 2024 Nissan Murano!

August 01, 2024

Great dealership! Great service. I had no issue, I was offered plenty of refreshment items! More

by SAMMALAMMA275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Napoli Nissan responded

Sam, Thank you for the great review! We're glad our team took great care of you during your visit. We look forward to seeing you next time! - Napoli Nissan

August 01, 2024

Was told my service would be 1 hour. They were done in 40 minutes. Desk person is always polite More

by dcassella58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Napoli Nissan responded

Thank you for your awesome review! We're happy that the service was quicker than expected! -Napoli Nissan

August 01, 2024

Very poor communication. Worrible experience with buying the car the. Dealing with all the preexisting problems the car had , trying to get follow up and not hearing back for More

by Obriencorey
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Everyone I have dealt with
July 31, 2024

Customer service not good, specially the front desk service don’t know how to talk to client. More

by RIC2K06850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Arboleda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Napoli Nissan responded

We appreciate your feedback and regret if the visit wasn't up to our usual standards. Please reach out to discuss your concerns with us and find a resolution. Thank you, Scott Haverl - General Manager - 203-877-5141

July 31, 2024

The service was really great I liked the fact that a video was sent to my phone which gave me a real assurance of the quality of service.👍🏾👌🏾✌🏾 More

by kenneth.riddick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Napoli Nissan responded

Kenneth, we're glad to hear you appreciated the video update and had a great experience with our team at Napoli Nissan. Thanks for sharing your feedback!

July 31, 2024

Friendly, accomodating, courteous, great listening, don’t waste my time, approachable, love the cars they sell. More

by joylenters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Napoli Nissan responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Napoli Nissan provided such a positive experience. Enjoy your new car, and we appreciate your support!

July 31, 2024

I was very pleased with my service. The gentleman who took care of me initials were CC was excellent very attentive and actually came over and sat with me and let me know what my car ne More

by Janicem0
Recommend Dealer
Yes
Employees Worked With
Cece was a gentleman who took care of me. I’m not sure.
Aug 02, 2024 -

Napoli Nissan responded

Janice, we're delighted to hear that CC provided you with excellent service at Napoli Nissan. Thanks for sharing your positive experience!

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