Napoli Nissan - Service Center

My last visit at Napoli Nissan was excellent, starting with customer service and the expert technicians that work on my car. I know that I will receive the most honest advice and best repairs all within with customer service and the expert technicians that work on my car. I know that I will receive the most honest advice and best repairs all within a reasonable time. More

I used to trust this service center, but my confidence is lost due to Don attempting to sell me a service that I did not need especially when the bill is already expected to be over $1200. These are the type lost due to Don attempting to sell me a service that I did not need especially when the bill is already expected to be over $1200. These are the types of people that we, as customers, run far away from . This is the 2nd time this has happened at this service center; the 1st time, a few months after I purchased my Maxima from here; John in the service center quoted me on brakes stating I "had less than 50% life left so by next service, I'll need them." That was early 2024. Well, this visit is when I had the brakes done that John lied and said I needed over a year ago...so I'm not sure I recommend anyone to this service center. I want to trust you not be duped by you. We don't want salesman in the service center! Who the heck trusts any of those "flushes" anyway? Brake fluid flush on a 4 1/2 year-old car....knock it off with the nonsense. Customers matter especially if you want repeat business. More

On time,get the job done, very professional, quiet atmosphere, team work make a dream work atmosphere, team work make a dream work More

He was so helpful and they did a great job on my car definitely going back to take care of the other parts of my car definitely going back to take care of the other parts of my car More

Good I gave a rating you don't need any additional information Just get a grip information Just get a grip More

My experience at the nissan dealership was excellent The people Who helped me at the dealership was excellent people Who helped me at the dealership was excellent More

It was a pleasure working with Gino and his service team. The customer service that I received was the best that I have experienced in a long time. He was patient with my decision making and understanding. I The customer service that I received was the best that I have experienced in a long time. He was patient with my decision making and understanding. I came in for one issue and then got hit with an unexpected, but necessary repair that was unavoidable. He compromised with me, and I am very pleased with the level of service that I received from the Napoli Nissan service department. More

Our sales person Michael was easy to work with and made everything effortless. We had only one issue with the vehicle we purchased and that was handled quickly and efficiently. everything effortless. We had only one issue with the vehicle we purchased and that was handled quickly and efficiently. More

Friendly, decent communication Found the cause of the issue, fixed it, then realized there was another issue and fixed that. It didn't really affect me because the repairs and rental were covered under m issue, fixed it, then realized there was another issue and fixed that. It didn't really affect me because the repairs and rental were covered under my extended warranty, less the deductible. More

They charge a fee even though you have an extended warranty. If you bring your car for an air conditioner not working, they say you have to pay for the diagnostic test which is about $200. Many excuse warranty. If you bring your car for an air conditioner not working, they say you have to pay for the diagnostic test which is about $200. Many excuses. Do not take your car to this napoli nissan service. You are charged a fee regardless. Even if you have an extended warranty. More