Napoli Nissan

My husband and I went to Napoli looking for a Nissan after owning nothing by new Chevy's all our lives. We were just so disgusted with their performance and always having to bring them back (when new) t after owning nothing by new Chevy's all our lives. We were just so disgusted with their performance and always having to bring them back (when new) to the service department for repairs. We went to Napoli and met Priscilla who, to say the least, knew what she was talking about. Being unfamiliar with Nissans, she answered every question we had, no matter how small, always with a smile, complete honesty and 100% knowledge of the vehicle. We bought a 2012 Nissan Altima and are completely satisfied with the whole process. We wanted a specific color and package that the dealer did not have on the lot. Priscilla searched for 3 weeks and finally found one. She would call us with updates, good or bad, on her search for our car. I cannot tell you how much we appreciated that. Professionalism, knowledge and compassion are qualities you rarely find when dealing with sales people anymore. Priscilla is the exception. We will recommend her and the Napoli dealership to all our friends and family. Thank you Priscilla! More

I found the used vehicle that wanted on-line and Jessica Cocco was able to assist me immediately. The following day I took the ferry to CT where their shuttle service met and escorted me to their dealership Cocco was able to assist me immediately. The following day I took the ferry to CT where their shuttle service met and escorted me to their dealership. Jessica set me up with her colleague, Danny, and he was waiting for me at the door. We test drove the car and checked-it out together. Upon closer inspection, we noticed some minor defects for which he and his colleague, Pedro, were willing to adjust on the price. I wasn't certain about the purchase but Danny did not apply any pressure and even took the time to show me a few other car options. During this time, I was also considering trading in my car and Danny had it appraised. While doing so, I was able to utilize their free WiFi connection to get work done as well as conduct a little more homework on my cars. After a few easy discussions with Danny and Pedro, we were able to come to a mutual agreement on the sales price of the new car I wanted as well as the sales price of the car that I was trading in to them. Shortly thereafter, I met with Joanna in the Finance Department and she was wonderful. She was smart, fast, thorough and a pleasure to speak with. I've had my car for the past few days and could not be happier with my choice or the experience at Napoli Nissan. If you're looking to purchase a car from some fair, decent people look no further. More

Went to look for a car one week.. test drove about 3 cars... none that I qualified for... when I came in, I told him exactly how much I had to put down and where I wanted my payments at. He had me what cars... none that I qualified for... when I came in, I told him exactly how much I had to put down and where I wanted my payments at. He had me what while he talk to a fianace manager. Well while waited for. 20 minutes.. I noticed that he was on the other side of the building taking care of a customer that that there the day before. So I decided to leave. The salesman decided to call me later in the week and said that he had a few cars in my price range , and would like me to return. I returned a few days later... loved the 1st choice after the test drive. There were a few things to to be fixed on it that were minor. I made a deposit. I came back 3 days later with all the info that they needed and my full down payment. When I got there, ther printer was down and their finance manager asked to come back in 4hrs so they can call an I.t. guy to come fix it. This was on a Saturday.. one of the busy days. .. lucky I di some window shopping for 2hrs and called back. By then my paper work was printed. I signed, and they said everything should go thru by weds. Well I came in on Thursday.. and the check engine lite was on. The saleman said that the the just put in a sensor, and the light should go out well by the the time I did my 45 minute ride home, picked up dinner the car over heated and the check engine lite was blinking. I had to all them in the morning for them to tow the car back to the dealership. It took 3 days for someone to call m back. I gave t One day, the second day I called 2x and got no where. The 3rd which was Monday. Still no.. no valid reason. My next step is the /BB... consumer team 8... dmv... and the bank who issued the loan.. not quality work there More