Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napoli Nissan
Milford, CT
2,238 Reviews
The Best Prices, Service & Selection in CT!
Family owned and operated since 1959
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,239 reviews
September 11, 2015
Above and beyond After looking for used cars online, we found ourselves at Napoli. The team there was beyond AMAZING! The best part was that I didn't feel pressured After looking for used cars online, we found ourselves at Napoli. The team there was beyond AMAZING! The best part was that I didn't feel pressured to buy. They genuinely wanted me to make the right decision for my family. After deciding on a car, the finance department went above and beyond their duty. Bruce even showed my husband and I ways to improve our credit score.....without us even asking! I will definitely be referring people to Napoli Nissan. More
by Roman Empire
Employees Worked With
Bruce Novicky, Ken Criscione, Joseph Napoli
September 08, 2015
Extremely friendly, honest and knowledgable service I went to Napoli Nissan with the intent of trading in my used car in the hopes of lowering my monthly car payment. I never thought I'd walk out with I went to Napoli Nissan with the intent of trading in my used car in the hopes of lowering my monthly car payment. I never thought I'd walk out with a brand new car for less than I was paying for my used vehicle. I received fast friendly service the entirety of my visit to Napoli Nissan. Not only were the Sales Reps and Sales managers friendly and knowledge but I felt they were up-front and honest about what vehilcle would suit be the best regarding my current financial situation. I give Napoli Nissan 5 stars and would gladly recommend them to friends and family or anyone who is looking to buy a new car at a fair and honest price. More
by kylefirm123
Employees Worked With
Michele , Miguel Hernandez, Jordan Criscione, Joseph Napoli
August 01, 2015
Found my new car on my first day looking! My car shopping adventure was cut short. I went down to Napoli because of their large online selection and found what I was looking for. I was greete My car shopping adventure was cut short. I went down to Napoli because of their large online selection and found what I was looking for. I was greeted by Brian in the lot and told him I wanted a Nissan Altima that was only 2 to 3 years old with low miles. He test drove me in a few cars and I found it. It was a great price made easy thanks for the wonderful experience guys. I will send some customers to you. More
by Smashingpumpkin
Employees Worked With
Bruce Novicky, Brian Dickey
July 30, 2015
Love my new Rogue I have never bought a new car before and Napoli honestly made it easier than I expected (and read about online) they didn't push me and even got me th I have never bought a new car before and Napoli honestly made it easier than I expected (and read about online) they didn't push me and even got me the exact color combo I wanted. Also as a woman I felt comfortable and treated fairly. This was another concern I had. Ken explained leasing to me and made sure I understood it before I signed anything. The only real downside of my visit was that after I built exactly the car I wanted online they didn't have one for me to see but they did get it for me so no complaints. More
by chelsea786
Employees Worked With
Bruce Novicky, Miguel Hernandez, Ken Criscione, Joseph Napoli
July 29, 2015
A++ Customer Service ! My experience at Napoli Nissan was wonderful they were so helpful and accommodating. I recommend anyone to go to Napoli Nissan for the best pricing an My experience at Napoli Nissan was wonderful they were so helpful and accommodating. I recommend anyone to go to Napoli Nissan for the best pricing and cars . I told them exactly what I wanted and they got it for me, I was so shocked and amazed. No dealership is better than Napoli Nissan. Thank you ! More
by JEnterprises615
July 28, 2015
Great customer service ! Just purchased a 2015 Nissan Altima in black ! Told the salesman exactly what I wanted and he got it ! Easy , no Hassel customer service . I highly re Just purchased a 2015 Nissan Altima in black ! Told the salesman exactly what I wanted and he got it ! Easy , no Hassel customer service . I highly recommend Napoli for every buyer . More
by Kimby2013
Employees Worked With
Other Employees :
Nazzario santos , Bruce Novicky, Ken Criscione
July 09, 2015
You are nothing but a number to them They lie and once the sale is final they treat you like Nobody they are not helpful, they don't return calls , they are mean on purpose. I am a colle They lie and once the sale is final they treat you like Nobody they are not helpful, they don't return calls , they are mean on purpose. I am a college student I am a senior now , and I went to NAPOLI NISSAN IN MILFORT CT to buy a car first when I came in I wasn't greeted nor did anyone talk to me , after 5 to 10 minutesminutes car sales man came and he asked to help me long story short he told me the used car I was buying was good but he lied less than 3 months later the car had engine problems , my ac wasn't working, the car was locking and unlocking itself smoke was coming out the vents , I needed brake pads, front and rear the car was and still is making a sqweeky noise. After chasing them for months left many voice mail to the salesman , the manager and the finance guy his name is Joe I didn't receive any response I went there in person they made me feel stupid the finance guy states that I never asked him for warranty on the car. Lies that was the first thing I asked him but he never sold it to me. When I sat down with the manager he gave me a deal , but the finance guy did not sell me the car with the discounted price. I stalked them for months , they told me that this would be taking care of till this day it's almost a year I am still having the same issues I haven't even finish paying for the car. DO NOT PLEASE DO NOT GO THERE DO NOT BUY FROM THERE. THEY WILL LIE TO YOU. I wasted all of my college savings on this piece of junk and all I got from them was the door shut to my face on November 3rd of 2014 . They only want your money look elsewhere before buying from them . More
by donotbuyfromnapolinissan
Employees Worked With
manager
May 28, 2015
I was given the "Dupe The Woman" treatment I originally leased by 2012 Nissan Rogue with Napoli so I decided to go back to them to see what my options were to lease another vehicle or buy-out m I originally leased by 2012 Nissan Rogue with Napoli so I decided to go back to them to see what my options were to lease another vehicle or buy-out my Rogue. In a nutshell, first he told me that my Buy-Out Fee was $299 (as stated on my contract) but after consulting with his Manager, my Buy-Out Fee was now going to be $1,000! When I questioned why there was a $700 discrepancy, he simply stated, "that's what my manager told me." Then he told me that the Doc Fees (to process the paperwork to keep my Rogue) was going to be $599 (versus $399 that I was quoted at another dealership). And last, he quoted me a starting purchase price that was $3,000 higher than what was stated on my contract...and this doesn't even include all the fees, registration and extended warranty that would have to be added. Not ONCE did they ever ask to see my contract until a day later when I told them they quoted me significantly higher prices. How can you ethically continue to do business with customers when you treat repeat customers --or ME rather-- in that manner?! I understand everyone is trying to make a buck/commission, but it shouldn't be at my expense....especially when they didn't even try to honor my contract initially. So for those reasons, I took my business elsewhere and was given far better treatment and honorable pricing. More
by YMitch
Employees Worked With
Ricky and the management team
December 29, 2014
DISHONEST - Stay away! Stay away from this dealer, They lied to me after I drove 45 min to buy a car that they never even had. My son had a Saab 9-3 that was totaled in an Stay away from this dealer, They lied to me after I drove 45 min to buy a car that they never even had. My son had a Saab 9-3 that was totaled in an auto accident and wanted to replace it with the exact car. We found it on Napoli Motor's website, a 2008 Blue Saab 9-3 Linear for 7995.00. My son's same exact car, so I called as I wanted to purchase it. They said they still had it and I specified 2 times that I was ONLY interested in that particular car and explained why. They said the sales manager would have it waiting for us when we got there, #1 lie. We got there 45 minutes away and was greeted by Brian who told us that the car was at the other showroom right down the street and he would be back with it in 5 minutes. 30 minutes later he came back and said it was sold and tried to sell us something else. We promptly got up and left. They wasted our Sunday afternoon! Stay away from this dealer, I have read too many stories EXACTLY like this one on the reviews, I should have listened. More
by ctsearches
Employees Worked With
Brian
October 11, 2014
Very dishonest dealership! Terrible dealership! Nice sales people who work hard, but lost a sale because of false advertising. Be Carefull if you think you're buying a car adver Terrible dealership! Nice sales people who work hard, but lost a sale because of false advertising. Be Carefull if you think you're buying a car advertised as certified used. When you go to buy it they will tell you it's " certifiable" and you have to pay extra to have it certified. This is after the price has been negotiated. Run, and don't look back. More
by luvmicar
Employees Worked With
Not sure
