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Napoli Nissan
Milford, CT
2,201 Reviews
The Best Prices, Service & Selection in CT!
Family owned and operated since 1959
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,201 reviews
July 09, 2021
I made my appointment with Marissa who was very helpful. I went to my appointment and Jose checked me in ,then a young man took my keys and brought my car into the shop. Everyone was very professional and v I went to my appointment and Jose checked me in ,then a young man took my keys and brought my car into the shop. Everyone was very professional and very nice. I would highly recommend Napoli. More
by Bella356
Verified Customer
July 09, 2021
Everything about Napoli Nissan in Milford Ct sucks since I purchased the car! I go there, only because it's convenient! Just dealt with the lowest level of customer service one could go through! To much to I purchased the car! I go there, only because it's convenient! Just dealt with the lowest level of customer service one could go through! To much to type!!!!! More
by Scott Amedy
Employees Worked With
The entire dealership sucks
July 09, 2021
Marissa was great! She explained to me exactly what needed to be done, what they recommend to do very soon, and what to look forward to my next couple of oil changes. Very informative. Work was done wh needed to be done, what they recommend to do very soon, and what to look forward to my next couple of oil changes. Very informative. Work was done when they said it would be done. More
by StopTouchingMe
July 09, 2021
Friendly staff and they know their stuff. Service is great. My car was ready when they said it would be. They had the answer about my car and towing it on a dolly also great. My car was ready when they said it would be. They had the answer about my car and towing it on a dolly also More
by TAMMY27
July 09, 2021
Great customer service. Detailed information of all work needed and completed. Sitting area was very clean and complementary coffee was available. Work completed within reasonable time needed and completed. Sitting area was very clean and complementary coffee was available. Work completed within reasonable time More
by Tmgloria
Employees Worked With
Other Employees :
Joseph Napoli, Tommy Nevue
July 08, 2021
Excellent customer service. Marissa is kind knowledgeable and courteous. The service appts I have had have been great the mechanic through and the quality of the repair work has been commendab knowledgeable and courteous. The service appts I have had have been great the mechanic through and the quality of the repair work has been commendable. . More
by karenbknight
July 07, 2021
Quick and easy. No hassles. Dropped vehicle off the night before and it was ready by 10:00 next morning. Went a d picked up with no hassle at all before and it was ready by 10:00 next morning. Went a d picked up with no hassle at all More
by UNCLELOUIE2273
July 07, 2021
Junior is very nice and professional. My issue is the issues with my 2021 Nissan Rogue- sensor light with the oil and the recall on the all wheel drive sensor - 6 times back to dealership in 8 months !! issues with my 2021 Nissan Rogue- sensor light with the oil and the recall on the all wheel drive sensor - 6 times back to dealership in 8 months !!! Hope there are no more problems!!!! Bad reputation for Nissan!! More
by CATHERINE
July 05, 2021
Salesman Warren Bailey was a pleasure to work with.Sales Salesman Warren Bailey was a pleasure to work with. Sales Manager Brandon is a creative problem solver who sets a great tone for the Department. I Salesman Warren Bailey was a pleasure to work with. Sales Manager Brandon is a creative problem solver who sets a great tone for the Department. I would not hesitate to recommend this dealership. More
by S Kenney
Employees Worked With
Warren Bailey, Brandon
July 05, 2021
I feel like I was taken advantage of, there is a major discrepancy in the price of the vehicle i was quoted ($31,595).I gave them a deposit of 1000, then a cashiers check for 29,000. Total 30,000 why is i discrepancy in the price of the vehicle i was quoted ($31,595).I gave them a deposit of 1000, then a cashiers check for 29,000. Total 30,000 why is it that I'm being financed for 19,000+. I understand the finance charges,and conveyance fee, taxes. But why am I being charged 11,000 for financing that means that Im paying 40,000 for a 31,595 car. If the car costs 31,595 and i gave you 30,000 where does the 11,000 being added to the price of the car come from. My paperwork needs to be reviewed and corrected. I agree that with all the additional charged I should be paying 38,000+ BUT IN NO WAY SHOULD MY FINAL COST BE 48,000+ More
by basiljones
