Napoli Indoor Kia - Service Center

Edited until issues are resolved I am waiting to finish this review. I had an issue that I am currently working with this dealership to resolve and will post more then. I am waiting to finish this review. I had an issue that I am currently working with this dealership to resolve and will post more then. More

Don't get ripped off like I did! The buying experience was OK, but subsequent service/ customer service was terrible! I bought a used Suzuki SX4- 2008- just a little too old to invoke The buying experience was OK, but subsequent service/ customer service was terrible! I bought a used Suzuki SX4- 2008- just a little too old to invoke the lemon law. Check engine light went on the day after I brought it home- it needed a new catalytic converter- conveniently NOT covered by the extended warranty I paid for. Took them 2 months just to get the part. Then 7 days for a one day job! Took it home & next day it wouldn't start- they'd neglected to connect the battery cable properly- it literally fell off after I'd driven from CT to JFK airport! Then the car developed a vibration & Harley-like growl- turns out they had not properly tightened the bolt holding the catalytic converter to the car- or, in their words, "the bolt worked itself loose." All that & they had the nerve to charge me for the replacement of the catalytic converter! Even though I've paid for a service contract & have a year of free oil changes coming to me, there's no way I'll ever bring my car to that shop again- it's not worth the time, money, and the aggravation of being blown off day after day, not to mention the dangerous ineptitude of the mechanics. Be smart- take your business elsewhere! More

1 star Awful service, do not care aboutbcustomer, only sales. Do not buy a car from here as they do not stand by it and do not care Awful service, do not care aboutbcustomer, only sales. Do not buy a car from here as they do not stand by it and do not care More

Better than expected Walked in just to do some shopping and not thinking about settling on a car. I did find one I liked but planned to continue shopping. That is, until I Walked in just to do some shopping and not thinking about settling on a car. I did find one I liked but planned to continue shopping. That is, until I sat down with Peri and Adam. They gave me way more money for my old car than I thought I would ever get! And gave me a fantastic deal on the car I wanted. Can't recommend these guys enough. Come ask for Peri! Great guy More