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Napoli Kia
Milford, CT
2,691 Reviews
Napoli Kia is the place to go when you are searching for a new Kia in Milford, Connecticut. We have a huge selection of new Kia models available in our new car department right now. So come to our new Kia showroom today! You will find an ample inventory of the new Kia Optima, Cadenza, Soul, Sportage, Sorento, Sedona, Forte, Forte5, Forte Koup, Rio, Rio 5-Door, and Optima Hybrid. Get the Kia that’s just right for your lifestyle, right here in Milford. Visit Napoli Kia’s new car department or shop on our website anytime, from your computer or mobile device. We want to see you behind the wheel of an amazing new Kia today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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July 26, 2015
NEVER BUY A CAR FROM THESE CROOKS/LOW LIFES!!! My daughter went here to look at a car by herself and put a small deposit down for them to hold the car she really liked. Me and my wife went there fi My daughter went here to look at a car by herself and put a small deposit down for them to hold the car she really liked. Me and my wife went there first chance we could get to look at the car to make sure there was nothing wrong with it. I used to work as a mechanic for a small repair facility so I really know my cars and what to look for, so I am not your average consumer. When we went there we were greeted appropriately. Looked over the car, saw some significant dings and scratches. I looked up the correct pricing for the car on kbb.com, noticed they priced the car at "EXCELLENT" condition, which is not even close, with those dings and scratches. When I pointed out the dings and scratches, I was told "you are looking at a used car". Took the car for a test drive and it just went down hill from there. I was playing with all the controls in the car for correct operation and when I got to the sunroof, it had malfunctioned on me by not closing correctly, and the sales guy was looking right at it when it happened. After we stopped to look at the car again I stated my concern over the sunroof and he tried to pass it off as a safety feature. At this time, I told him I was a mechanic and that was not a safety feature. From this point on he was extremely defensive every time a pointed out any concerns about the car (missing second set of keys, missing floor mats) and was getting more disrepectful, we finished up the test drive, got back to the dealership. And had to wait around an hour before the "finance" guy was ready to see us. During this whole time the salesman was trying desperately to separate my daughter from us, so he could continue his sales process. NOT ACCEPTABLE BEHAVIOR FOR A SALESMAN!!!! He was trying to get her to purchase insurance for the car, at this point without her even knowing if she could afford the car payment. During the long waiting period I got tired of sitting around, walk out front door to get some air and stretch my legs, our salesman was talking to the "finance" guy, "finance" guy was asking salesman why he needed him to close this sale. SKETCHY!!! How do you close a sale without giving the buyer a final price? Finally brought in to see the "finance" guy. We were given a complete and ridiculous run around in an attempt to confuse us and get us to forget about the deficiencies of the car, in the process. Could not get any reasonable monthly payment numbers from him, with a clear explanation as to why they were so high. Finally had enough of this circus side show and just left. LEARN FROM MY MISTAKE AND AVOID THIS DEALERSHIP LIKE THE PLAGUE!!!!! More
by Carguy221
Employees Worked With
Matt and Joe
