Napoli Kia

Worst Customer Service Ever! Worst customer service ever!!!! If I can rate them a zero I certainly would. Purchased a new car 3 weeks ago and I'm still waiting to get my paperwork Worst customer service ever!!!! If I can rate them a zero I certainly would. Purchased a new car 3 weeks ago and I'm still waiting to get my paperwork. I have called several times and no one has returned my phone calls. The poor receptionist knows my voice, since I've called so many times. My sales guy was very unprofessional. I chose one car and I couldn't get approved for that one, so he took it upon himself to give me a complete different vin number for me to get insurance quotes. Communication is the key, tell me I didn't get approved then allow me to pick out another car that I will get approved. Don't just decided for me. DO NOT use Bryan Trimble as your sales guy. I work with people everyday and customer service is very important. I even left a message for the manager and still haven't received a call back smh. Between my cousins and I they sold 3 cars in the past month unfortunately now since the sale is over so is the customer service. None of us have gotten our paperwork that we signed. Where's the customer copies??? More

Love my new Kia Sorento! Dave at KiaNapoli is a knowledgable salesman and made the car buying experience easy and hassle free. Great! I highly recommend this dealership to ev Dave at KiaNapoli is a knowledgable salesman and made the car buying experience easy and hassle free. Great! I highly recommend this dealership to everyone. More

Amazing Experience with Napoli indoor kia My experience was great with Napoli indoor kia. Bryan is an amazing salesmen, if he says he's going to help you he does just that. He never disappoint My experience was great with Napoli indoor kia. Bryan is an amazing salesmen, if he says he's going to help you he does just that. He never disappoints. I would recommend this dealership to any and everyone. More

As good as it can be They helped us get a much better car than we thought we could get with our budget. While I do not enjoy sales situations, especially when dealing wit They helped us get a much better car than we thought we could get with our budget. While I do not enjoy sales situations, especially when dealing with high dollar amounts like a new car, it really did feel like they were doing all they could to make it a smooth and enjoyable experience. Especially our sales person, Art Colley. It really did feel like he had our families best interest in mind as he helped us through the process of selecting a quality family vehicle and managing the little snafus that tend to arise in these types of purchases. More

1 star Awful service, do not care aboutbcustomer, only sales. Do not buy a car from here as they do not stand by it and do not care Awful service, do not care aboutbcustomer, only sales. Do not buy a car from here as they do not stand by it and do not care More

Great Experience..........again First let me say that I am not the type of person to write reviews on line, but I just had to let everyone who might be interested in buying a classic First let me say that I am not the type of person to write reviews on line, but I just had to let everyone who might be interested in buying a classic car, that Napoli Classics in Milford, CT is the place to go. Lenny Napoli is a class act in his attention to detail in assisting me in the purchase of my 1970 Buick GS. Everything from making sure the car is in working order, handling financing and shipping the car to my house. This is my 2nd purchase from Lenny, and he would be the only one I would ever go to in the future or refer anyone to him. I am also in the car business and its nice to deal with someone with the same level of professionalism and courtesy that I deal with my customers. Again Lenny, Thank you. More

Great sales person Romaine I was very well oriented and had all the information I need to provide the sale. I had a good deal. The sales person was friendly, polite, able to l I was very well oriented and had all the information I need to provide the sale. I had a good deal. The sales person was friendly, polite, able to listen about all details. More

New Cadenza Stopped with wife to look at the Optima. After comparative shopping with Adam went with the Cadenza. Art handled the leasing. Very smooth, no hassle Stopped with wife to look at the Optima. After comparative shopping with Adam went with the Cadenza. Art handled the leasing. Very smooth, no hassle More

Better than expected Walked in just to do some shopping and not thinking about settling on a car. I did find one I liked but planned to continue shopping. That is, until I Walked in just to do some shopping and not thinking about settling on a car. I did find one I liked but planned to continue shopping. That is, until I sat down with Peri and Adam. They gave me way more money for my old car than I thought I would ever get! And gave me a fantastic deal on the car I wanted. Can't recommend these guys enough. Come ask for Peri! Great guy More

How long does it take I was directed by BJ's membership club auto program to Napoli Kia. I replied to their acknowledgement stating the model Kia I was interested in and ev I was directed by BJ's membership club auto program to Napoli Kia. I replied to their acknowledgement stating the model Kia I was interested in and even looked up the stock number. I'm going on my fifth day and numerous emails to them trying to get a price. If this is the way they treat prospective customers, I can't wait to see how they deal with customer issues. Having been in business for over 40 years and quoting customers prices on items and large projects, I know it doesn't take this long to look up a price on a car in stock. More