Napoli Kia

Horrible Service Department NAPOLI Service Department FRAUD!!! DO NOT trust the service department at NAPOLI KIA. I have owned several Kia vehicles over 15 years & never had an i NAPOLI Service Department FRAUD!!! DO NOT trust the service department at NAPOLI KIA. I have owned several Kia vehicles over 15 years & never had an issue with getting them serviced at the dealer until Kia of Milford closed and Napoli took over. The service department has NEVER been a good experience, but I was stuck with Napoli because my wife's SUV (2009 Kia Borrego) is not common and most mechanics are not familiar with how to service it. I had the WORST experience I have ever had with a service department starting in May of 2018. - May 3, 2018 - vehicle at Napoli for service - let them know the AC was not getting very cold on the driver’s side and blowing warm air on the passenger side - Checked air conditioning at pick up and warm air was coming out of the passenger side (1st failure to fix) - I agreed to bring the vehicle back the following week and they kept it for several days resulting in a resistor & sensor assembly replacement costing $1,000. This ended up not solving the problem. (2nd failure to fix) - Brought the vehicle back to be inspected one month later in June 2018 because the air was not getting cold and Napoli stated no problem found (3rd failure to fix) - August 2018 - system would only produce cold air sporadically and was brought back in to Napoli. It took 2 days to be told AC was shutting down because a blown head gasket was causing the engine to overheat. We never had an overheating problem so this was a lie. (4th failure to fix) - When they called to tell me a blown head gasket was the issue I was told the repair would be $3,100 and they suggested I speak with a sales rep to consider a new car. It was also heavily suggested that it was not safe to drive the vehicle for any long distances. - Decided to take the vehicle to a different Kia dealership for second opinion and they found that the head gasket was fine with no overheating issues at all, but the resistor & sensor assembly parts were badly damaged and installed improperly and the shroud for the radiator fan was missing. Had to pay $960 to have the repairs done correctly. The head gasket diagnosis by Napoli was OUTRIGHT FRAUD and an attempt to try to cover up the fact that the repair they charged me $1,000 for had either never been done or was done so poorly that it needed to be done again. I asked to have my money refunded and they have refused even after I provided documentation from the other dealer. I am not the only customer to have this type of experience with Napoli Kia and I will NEVER step foot in their service department again. More

At end of the lease we bought our Kia Forte Great experience to buy our car at the end of the lease. Art Colley made it an easy transaction. Very professional and seamless transition. Looking f Great experience to buy our car at the end of the lease. Art Colley made it an easy transaction. Very professional and seamless transition. Looking forward to working with Art again. More

Buying a car My Napoli experience was a great one starting with Kostas, my sales rep. He was knowledgeable as was all the people I dealt with there. And......the My Napoli experience was a great one starting with Kostas, my sales rep. He was knowledgeable as was all the people I dealt with there. And......the icing on the cake was when I drove my car home. The Kia Sportage Turbo........the very BEST!!!! More

Edited until issues are resolved I am waiting to finish this review. I had an issue that I am currently working with this dealership to resolve and will post more then. I am waiting to finish this review. I had an issue that I am currently working with this dealership to resolve and will post more then. More

BEST EXPERIENCE EVER !! It was a pleasure dealing with David and his excellent team . No high pressure, just lots of helpful suggestions. I got the car I wanted and was able It was a pleasure dealing with David and his excellent team . No high pressure, just lots of helpful suggestions. I got the car I wanted and was able to keep within my budget. I LOVE my Kia Soul !! More

Gret experience Very happy with my new Kia Forte lease,!!! The process was easy. We made a reasonable compromise on my monthly payments. I wish the car included a spa Very happy with my new Kia Forte lease,!!! The process was easy. We made a reasonable compromise on my monthly payments. I wish the car included a spare tire rather than a spare tire repair kit. Other than that the car runs beautifully. Love it!!! More

Best car buying experience, hands down Napoli Kia was hands-down the most professional car dealership I have had a pleasure of experiencing when buying a car than any other dealership I've Napoli Kia was hands-down the most professional car dealership I have had a pleasure of experiencing when buying a car than any other dealership I've ever been to. I have purchased many cars over the years and the experience at Napoli Kia was by far the easiest process, most professional and the best deal I have ever been given, I normally don't write reviews but the dealership deserves five stars all the way. Make sure you check out Napoli Kia if you're looking for a vehicle oh, these guys are the best More

Very Accommodating. Great Listeners. Dave did everything to get us the car we wanted. Never pushed us to accept less. He was always available. It's not often that someone over delivers. Dave did everything to get us the car we wanted. Never pushed us to accept less. He was always available. It's not often that someone over delivers. More

Dave Dimatteo made it easy for me to find the perfect car What a great experience, Dave Dimatteo was awesome before i arrived he had already selected cars for me to see. He provided the history on all the car What a great experience, Dave Dimatteo was awesome before i arrived he had already selected cars for me to see. He provided the history on all the cars so I knew what I was getting into, within minutes I was test driving my new car. Dave immediately began the paperwork, within 3 hours of arrival I was off in my new car. Maurice the finance director was great to, he made the finance part of the deal go quickly and smoothly. I would recommend any of my friends and family go see Dave D. he's not like every other car salesman he went way above and beyond to get me into the perfect car. Dave was professional and knowledgeable and a pleasure to do business with. More

EXCELLENT!!!! I can't say enough about my experience with Dave he made the experience so easy and smooth & found me exactly what I was looking for it was such a smo I can't say enough about my experience with Dave he made the experience so easy and smooth & found me exactly what I was looking for it was such a smooth non-stressful purchase I would highly recommend Dave to anyone that needs a new or used car!! More