Napleton's West Palm Beach Hyundai - Service Center

HORRIBLE SERVICE- DISHONEST SALES STAFF HORRIBLE CUSTOMER SERVICE. Non-existent, really. I spent over an hour trying to get a simple question answered. I was HUNG UP ON 11 times. Not even a HORRIBLE CUSTOMER SERVICE. Non-existent, really. I spent over an hour trying to get a simple question answered. I was HUNG UP ON 11 times. Not even a hello. Just the sound of the phone being picked up and then hung up. I thought maybe the dealership was on fire or something. The 6 times when the phone was actually answered, I was transferred, then disconnected each time. After longer than an hour of this frustration, I finally decided to call North Palm Hyundai and my call was taken care of immediately. West Palm Hyundai has lost my business for good. I would give zero stars if possible. On top of all of this, when I bought the car, I was conned into signing up for a bunch of 'extras' that bumped the final sale price up about $6-7K. It took me about a month to sort it all out and I still ended up paying more than was originally agreed upon. My dad was ready to blow his top with the salesperson and the finance guy. Bad management, shady dealings, and bad customer service. They should all be ashamed of themselves. Ed Napleton will definitely be getting a letter from me. More

Brian May he's okay! I have been with this dealer since 2011. Brian has always treated me like family. He always says to me "don't worry I'll take care of you" and he doe I have been with this dealer since 2011. Brian has always treated me like family. He always says to me "don't worry I'll take care of you" and he does. Thank you Brian for going above and beyond, you are a blessing to the company! More

I own a Genesis and their service is outstanding I have been bringing my Genesis back for service ever since I purchased the car six years ago. The service manager for Genesis is Fred Uzarski. Each I have been bringing my Genesis back for service ever since I purchased the car six years ago. The service manager for Genesis is Fred Uzarski. Each and every time I bring the car in for service he is aware of the appointment, the car is taken immediately, the wait time is just as he describes it, the cost is what he quotes, no surprises, and he has a great attitude. Sometimes he makes a suggestion, which, turns out to be quite valid. The next time I purchase a Genesis it will be at Napleton West Palm Beach so that Fred can take care of my service needs. More

Excellent service I purchased my Elantra brand new in 2007 in Columbia, SC. I moved to West Palm Beach, FL and I always go to Napleton Hyundai in WPB. Most of the time, I purchased my Elantra brand new in 2007 in Columbia, SC. I moved to West Palm Beach, FL and I always go to Napleton Hyundai in WPB. Most of the time, Jessie Garcia helps me. This gentleman always go above and beyond to help. His service is outstanding. More

I give the dealership a 10. I brought the car in because of a recall message I received from Hyundai. My service advisor was Jerry Calderon. He was very courteous and hel I brought the car in because of a recall message I received from Hyundai. My service advisor was Jerry Calderon. He was very courteous and helpful. More

Horrific wait time! I purchased my 2013 Elantra from Northlake. Service wait time there is excellent. As I live in Wellington, WPB location closer so I usually bring my c I purchased my 2013 Elantra from Northlake. Service wait time there is excellent. As I live in Wellington, WPB location closer so I usually bring my car here. NO MORE!!! I'll drive the extra 15 min to Northlake and have my car serviced there! More