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Napleton's West Palm Beach Hyundai - Service Center

West Palm Beach, FL

3.6
113 Reviews

113 Reviews of Napleton's West Palm Beach Hyundai - Service Center

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June 22, 2018

Outstanding service representative. I don’t usually go to the trouble of sitting down and write reviews but, since I am quick to speak out about bad service, its only fair to recognize a More

by Clifford57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armand Guynup
Jul 18, 2018 -

Napleton's West Palm Beach Hyundai responded

Thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's West Palm Beach Hyundai as your first choice for all your vehicle needs.

April 16, 2018

Excellent help with my service rep Armand Guynup I have had service done many times and always happy with service but this time I felt that my rep Armand Guynup went over and above to help me with my More

by sym84b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armand Guynup
Apr 23, 2018 -

Napleton's West Palm Beach Hyundai responded

Thanks for sharing your recent service experience with us! We're happy to hear Armand went above and beyond your expectations. Please don't hesitate to reach out to us if there is ever anything else we can assist you with. We're a;ways happy to help!

March 07, 2018

Tire change Prompt and excellent service! The employee in charge of us, Mr Guynup, was really helpful and tried his best to give us the new tire as soon as possib More

by Pedro10
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Armand Guynup
Mar 10, 2018 -

Napleton's West Palm Beach Hyundai responded

Our team strives to deliver excellent service, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 27, 2018

Charged for service not done. Twice I have gone in for service of my 2017 Elantra. Both times, I have been charged for service that was not done. This past 15,000 mile service I More

by Jay Rosner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Omar Colon
Feb 13, 2018 -

Napleton's West Palm Beach Hyundai responded

Hi Jay, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us has not been positive. We would like the opportunity to address your concerns. Please reach out to us directly at (561) 686-7137 when you have a chance. Thank you, and we look forward to hearing from you.

December 08, 2017

CRAPPY Horrible. Be lucky to even get anyone on the phone. Treat customers like morons but really the employees and mechanics seem to be the morons. More

by Bobby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aloson Boggdan, Omar Colon
November 30, 2017

worst customer service I have ever experienced. Brought my car back for svc. for the 3rd time yesterday at noon and never heard from anyone. Thought I would get it back yesterday but it is now 5:08 More

by Laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan, Alex
October 22, 2017

The Best Great Service Department Bryan May always stay on top of my Service . The total staff is always helpful and the waiting area is nice with fresh coffe More

by Tara Guynup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan May, Gene Khaytin
October 16, 2017

great service This is the third time i brought my car in for minor work,I was always treated very professionally and courteous and the repairs were done in a tim More

by michele58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerson Santiago, Danielle Lee
October 11, 2017

Avoid the service dept, seems like they are trained to sell The service dept is bad. They don't check the service history on the car or even check the car to see if it needs what they are selling. I had brand n More

by kikwearx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gurstin
September 18, 2017

Service appointment Today, I received an excellent service. I had an appointment and Fred took care of me, wash my car and I was out in less than an hour. Thanks Fred. Lo More

by Frantz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred
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