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Napleton's West Palm Beach Hyundai - Service Center
West Palm Beach, FL
113 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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113 Reviews of Napleton's West Palm Beach Hyundai - Service Center
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June 22, 2018
Outstanding service representative. I don’t usually go to the trouble of sitting down and write reviews but, since I am quick to speak out about bad service, its only fair to recognize a I don’t usually go to the trouble of sitting down and write reviews but, since I am quick to speak out about bad service, its only fair to recognize and commend excellent service. My wife and daughter brought my daughters car in for A/C repairs and “Armand” our service representative went way above and beyond. I have a hard time with trust in regards to car repairs, so its usually me that brings our cars for servicing.Too many times women I know have been taken advantage of and spent money on unnecessary repairs, but not this time. I was pleasantly surprised to hear that Armand took it upon himself to check about any factory warranties that might apply to this repair and low and behold some expenses were covered. Our car was repaired quickly and correctly. Armand was a true professional and gentlemen throughout the time my wife and daughters visit. As a husband and father, that is something that goes a long way in my book. I only hope that Napleton Hyundai takes time to read these reviews and recognize an outstanding employee. Thanks, Armand! We will be back again and you can be assured that your name will be requested for any future services that we may need. More
by Clifford57
Employees Worked With
Armand Guynup
April 16, 2018
Excellent help with my service rep Armand Guynup I have had service done many times and always happy with service but this time I felt that my rep Armand Guynup went over and above to help me with my I have had service done many times and always happy with service but this time I felt that my rep Armand Guynup went over and above to help me with my situation. He made me feel that he truly was concerned and I greatly appreciated his efforts More
by sym84b
Employees Worked With
Armand Guynup
March 07, 2018
Tire change Prompt and excellent service! The employee in charge of us, Mr Guynup, was really helpful and tried his best to give us the new tire as soon as possib Prompt and excellent service! The employee in charge of us, Mr Guynup, was really helpful and tried his best to give us the new tire as soon as possible; although we had to leave momentarily, he didn't make us wait when we got back. It was a pleasant service! More
by Pedro10
Employees Worked With
Armand Guynup
January 27, 2018
Charged for service not done. Twice I have gone in for service of my 2017 Elantra. Both times, I have been charged for service that was not done. This past 15,000 mile service I Twice I have gone in for service of my 2017 Elantra. Both times, I have been charged for service that was not done. This past 15,000 mile service I was charged $49.95 for a tire rotation and balance. Neither was done. This is not only a initial cost an safety issue but would also shorten the life of the tires which will cost me additionally. More
by Jay Rosner
Employees Worked With
Omar Colon
December 08, 2017
CRAPPY Horrible. Be lucky to even get anyone on the phone. Treat customers like morons but really the employees and mechanics seem to be the morons. Horrible. Be lucky to even get anyone on the phone. Treat customers like morons but really the employees and mechanics seem to be the morons. More
by Bobby
Employees Worked With
Aloson Boggdan, Omar Colon
November 30, 2017
worst customer service I have ever experienced. Brought my car back for svc. for the 3rd time yesterday at noon and never heard from anyone. Thought I would get it back yesterday but it is now 5:08 Brought my car back for svc. for the 3rd time yesterday at noon and never heard from anyone. Thought I would get it back yesterday but it is now 5:08pm the following day and I can't reach anyone at this dealership. I am sitting here on hold for 32 minutes and counting. I called multiple times today and no one picks up in service. It is a 20 mile drive there from Delray. They replaced the axle and my brakes have not been right since. Brought back the 2nd time and they had to adjust the caliper. Now the 3rd time (same problem with brakes but not happening as often as before) and I cannot reach anyone to see what they have done, if anything, and when I can expect to get the car back. WILL NEVER BUY A CAR FROM THESE PEOPLE AGAIN!!!!!!!!!!!!! More
by Laura
Employees Worked With
Bryan, Alex
October 22, 2017
The Best Great Service Department Bryan May always stay on top of my Service . The total staff is always helpful and the waiting area is nice with fresh coffe Great Service Department Bryan May always stay on top of my Service . The total staff is always helpful and the waiting area is nice with fresh coffee More
by Tara Guynup
Employees Worked With
Bryan May, Gene Khaytin
October 16, 2017
great service This is the third time i brought my car in for minor work,I was always treated very professionally and courteous and the repairs were done in a tim This is the third time i brought my car in for minor work,I was always treated very professionally and courteous and the repairs were done in a timely matter Thank You More
by michele58
Employees Worked With
Gerson Santiago, Danielle Lee
October 11, 2017
Avoid the service dept, seems like they are trained to sell The service dept is bad. They don't check the service history on the car or even check the car to see if it needs what they are selling. I had brand n The service dept is bad. They don't check the service history on the car or even check the car to see if it needs what they are selling. I had brand new wipers and tires installed elsewhere, and they said I needed new wipers and an alignment. The car was aligned when I had new tires installed. They didn't bother to even check. When I was there I heard a customer complain about the techs using his cars to goto McDonald's, because he found trash in the passenger seat. Hyundai is a great brand but Napleton seems to ruin it. More
by kikwearx
Employees Worked With
Gurstin
September 18, 2017
Service appointment Today, I received an excellent service. I had an appointment and Fred took care of me, wash my car and I was out in less than an hour. Thanks Fred. Lo Today, I received an excellent service. I had an appointment and Fred took care of me, wash my car and I was out in less than an hour. Thanks Fred. Look forward to my next service More
by Frantz
Employees Worked With
Fred
