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Napleton's West Palm Beach Hyundai - Service Center
West Palm Beach, FL
109 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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109 Reviews of Napleton's West Palm Beach Hyundai - Service Center
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May 02, 2021
This dealer is not able to logistically handle the volume for service! When I arrived probably 30+ sitting waiting to be pulled from drive up area. A total cluster! It doesn't matter if you have an appointme for service! When I arrived probably 30+ sitting waiting to be pulled from drive up area. A total cluster! It doesn't matter if you have an appointment since they would never know which vehicle has one! The service advisor confirmed that is the way it works at this dealership. Poor techs are working pretty much outside under car wash cover like conditions. I actually drove all the way south to Rick Case for service busy as well but organized. If I had known this upfront I would definitely not have purchased a Hyundai. Toyota is ran 1000% better! More
by paging3
Employees Worked With
Drive up area service lane.
January 30, 2021
Thanks for your help! I did not purchase a vehicle but Thanks for your help! I did not purchase a vehicle but this young man by the name of Tony took the time out to assist me. I’ll be honest not really Thanks for your help! I did not purchase a vehicle but this young man by the name of Tony took the time out to assist me. I’ll be honest not really used to that from sales people or on that note a dealership but it was just something about the whole atmosphere. I would recommend this place if you are looking to avoid the norm, give these guys a try you just might find what you are looking for. Especially this guy unusually kind! More
by Jacky
Employees Worked With
Omar Colon
September 29, 2020
Armand Gynup is great, he's a people person. He's helped out of some tough situations with my vehicle when I thought the worst. Great and timely service! out of some tough situations with my vehicle when I thought the worst. Great and timely service! More
by Josephmartines197
Employees Worked With
Armand Guynup
July 23, 2020
Excellent Care I had an issue with my car's antenna, and my boys Stephen and Daniel hooked it up for me! Their care and personality shinned and never wavered even wi I had an issue with my car's antenna, and my boys Stephen and Daniel hooked it up for me! Their care and personality shinned and never wavered even with a slight bump in the road due to a timing issue. We were able to laugh it off in the end. At the end of the day I received excellent personal and technical care from both these men and would highly recommend driving through and showing them some love! More
by Shelby
Employees Worked With
Stephen and Daniel
December 16, 2019
The worst experince ever. The Manufacture requires it. This I sent to this to the State of Florida Agriculture Commissioner Office of Consumer Affairs. I brought My Car to Napleton Hyundai 2301 Okeecho This I sent to this to the State of Florida Agriculture Commissioner Office of Consumer Affairs. I brought My Car to Napleton Hyundai 2301 Okeechobee Blvd West Palm Beach, FL 33409 for recall items on December 6 2019 at 7:40 AM. That work was completed. The Service Department brought a list of other items with an estimate for other items they found that needed repair from their expert Mechanic's inspection of the vehicle. The Service Writer Stephen asked me to think about these items while I was waiting for my car to be completed. I did, but decided to have the work by the Mechanic that does all my work for over Twenty Years. The service writer came back and told me the other work was complete. He asked if I wanted the other work done? I told him I would consider it. As I waited, he was going to get the car and came back with it in approximately 30 minutes. I then left to see my regular mechanic with the list Napleton gave me. I knew the tires would need replacing from before. I had Harvey's Trail, the mechanic, repair the items that needed done and that they look at the items. We agreed on the items that needed done . During their inspection of the vehicle on 12/10/2019 the day I could leave it with Harvey's to get a complete estimate for repairs, their Mechanic had seen four punctures on the CV axle gasket/boots. these were strategically at four points on all boots. I have kept both CV Axles so that the parts can be inspected. I took this to the dealer so they could inspect it. Mike Clancy the Service Manager Looked at the axels and told me his people wouldn't do this. He stated that rocks come off the road and cause this. He sent me on my way unresolved and they could do nothing. All the people I have spoken to, find this unlikely if not impossible. These people are mechanics. I notified Hyundai 1800-633-5151 case numbers 16538089 & 16537208 They state that because I had a third party repair shop replace the damaged item they could not escalate the case. Logic tells me that a damaged part needs to be replaced. Had I left it on, it would have slung axle grease until dry leaving me on the highway broken down. At that time a hazard. If you suspect that they are doing something wrong, you don't give them a second opportunity. I am also curious that the expert mechanic at Napleton Hyundai didn't catch this during his inspection? Please let me know. I have the parts available for inspection. More
by Brian
Employees Worked With
Stephen Service Writer, Mike Clancy Service Manager
November 21, 2019
Buyer Beware Making service appt has been a constant struggle. Found out 4 bald tires that are 2016 on 2018 car w/ 2 on BACKAWRDS! from the dealership Making service appt has been a constant struggle. Found out 4 bald tires that are 2016 on 2018 car w/ 2 on BACKAWRDS! from the dealership More
by disappointed
Employees Worked With
Fred, Brian
August 10, 2019
Terrible customer service The finance department is absolutely not helpful. I have been to this location multiple times and it seems like no one can help me with my situation. The finance department is absolutely not helpful. I have been to this location multiple times and it seems like no one can help me with my situation. Instead of trying to help, they speak to you with an attitude and condescending tone. I do not recommend this dealership. More
by sophiasal34.
Employees Worked With
N/A
August 06, 2019
Oil chasnge and checklist. I went to the dealer today for an oil change and Alex Altunashvili as always has provided great customer service. I am greatfull to be greeted with a I went to the dealer today for an oil change and Alex Altunashvili as always has provided great customer service. I am greatfull to be greeted with a friendly smile and excellent service. Thank you Alex.. Keep up the good work! More
by Val
Employees Worked With
Alexander Altunashvili
