Napleton's West Palm Beach Hyundai - Service Center

The worst experince ever. The Manufacture requires it. This I sent to this to the State of Florida Agriculture Commissioner Office of Consumer Affairs. I brought My Car to Napleton Hyundai 2301 Okeecho This I sent to this to the State of Florida Agriculture Commissioner Office of Consumer Affairs. I brought My Car to Napleton Hyundai 2301 Okeechobee Blvd West Palm Beach, FL 33409 for recall items on December 6 2019 at 7:40 AM. That work was completed. The Service Department brought a list of other items with an estimate for other items they found that needed repair from their expert Mechanic's inspection of the vehicle. The Service Writer Stephen asked me to think about these items while I was waiting for my car to be completed. I did, but decided to have the work by the Mechanic that does all my work for over Twenty Years. The service writer came back and told me the other work was complete. He asked if I wanted the other work done? I told him I would consider it. As I waited, he was going to get the car and came back with it in approximately 30 minutes. I then left to see my regular mechanic with the list Napleton gave me. I knew the tires would need replacing from before. I had Harvey's Trail, the mechanic, repair the items that needed done and that they look at the items. We agreed on the items that needed done . During their inspection of the vehicle on 12/10/2019 the day I could leave it with Harvey's to get a complete estimate for repairs, their Mechanic had seen four punctures on the CV axle gasket/boots. these were strategically at four points on all boots. I have kept both CV Axles so that the parts can be inspected. I took this to the dealer so they could inspect it. Mike Clancy the Service Manager Looked at the axels and told me his people wouldn't do this. He stated that rocks come off the road and cause this. He sent me on my way unresolved and they could do nothing. All the people I have spoken to, find this unlikely if not impossible. These people are mechanics. I notified Hyundai 1800-633-5151 case numbers 16538089 & 16537208 They state that because I had a third party repair shop replace the damaged item they could not escalate the case. Logic tells me that a damaged part needs to be replaced. Had I left it on, it would have slung axle grease until dry leaving me on the highway broken down. At that time a hazard. If you suspect that they are doing something wrong, you don't give them a second opportunity. I am also curious that the expert mechanic at Napleton Hyundai didn't catch this during his inspection? Please let me know. I have the parts available for inspection. More

Buyer Beware Making service appt has been a constant struggle. Found out 4 bald tires that are 2016 on 2018 car w/ 2 on BACKAWRDS! from the dealership Making service appt has been a constant struggle. Found out 4 bald tires that are 2016 on 2018 car w/ 2 on BACKAWRDS! from the dealership More

Terrible customer service The finance department is absolutely not helpful. I have been to this location multiple times and it seems like no one can help me with my situation. The finance department is absolutely not helpful. I have been to this location multiple times and it seems like no one can help me with my situation. Instead of trying to help, they speak to you with an attitude and condescending tone. I do not recommend this dealership. More

Oil chasnge and checklist. I went to the dealer today for an oil change and Alex Altunashvili as always has provided great customer service. I am greatfull to be greeted with a I went to the dealer today for an oil change and Alex Altunashvili as always has provided great customer service. I am greatfull to be greeted with a friendly smile and excellent service. Thank you Alex.. Keep up the good work! More

Shameful Service Took my Sonata in for recall service. One recall had to do with instrument cluster ABS warning. Immediately after service and as I was driving away Took my Sonata in for recall service. One recall had to do with instrument cluster ABS warning. Immediately after service and as I was driving away from this dealership, I noticed my ABS warning light was on. There were other warning lights on as well. Obviously nobody bothered to run a diagnostics before turning the car over to me as completed. Now having no faith in the honesty of this dealership, I went to another Hyundai dealership and it was found that the ABS warning was for a defective speed sensor on one of the wheel assemblies. More

Warranty work I brought my car in with an issue and it was under warranty. It was handled expeditiously. Daniel was my point of contact and followed through from be I brought my car in with an issue and it was under warranty. It was handled expeditiously. Daniel was my point of contact and followed through from beginning to end. Thanks Daniel. DS More

Gabriel Escobar & Jason Tanner Gabriel is an outstanding salesman and Jason a great facilitator. We are very happy with our new leased Elantra. We came in for service on our 20 Gabriel is an outstanding salesman and Jason a great facilitator. We are very happy with our new leased Elantra. We came in for service on our 2003 Sonata and went home with a 2019 leased Elantra. Yay!!! More