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Napleton's West Palm Beach Hyundai - Service Center
West Palm Beach, FL
105 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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105 Reviews of Napleton's West Palm Beach Hyundai - Service Center
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April 21, 2022
Find another dealership! The communication at this dealership is the worst along with their customer service! You've been forewarned! I had my 1st oil change on my 2022 Hyu The communication at this dealership is the worst along with their customer service! You've been forewarned! I had my 1st oil change on my 2022 Hyundai Tucson Hybrid Limited. What a total and complete disappointment. It's grueling enough just to make an appointment for the service. Consider yourself lucky if you even get a call back. I was really hoping within time this dealership would have improved by now. However, I can clearly see for myself...It's definitely gone from bad to worse! It's extremely unfortunate because they are closest to me. I'm compelled to seek service elsewhere because who doesn't want Top Notch Service! It's out there and I will find it! I don't even know who I was assigned to...and for the record the service guy Jason had nothing to do with the service I received and when you look at the paperwork you'll see why. I still have to stop back in and pick up the original paperwork that I never received on my 1st Oil Change! Good luck! More
by kathryn10940
Employees Worked With
Jason
March 30, 2022
The Napleton Hyundai Dealership giving me a quote of 4000 usd to replace Sun Ruf mechanism (the motor of mechanism is ok, only one of the pieces where the glass moves is damaged). This quote is 25 % of the i usd to replace Sun Ruf mechanism (the motor of mechanism is ok, only one of the pieces where the glass moves is damaged). This quote is 25 % of the initial price of the car!!!!. Practically, I never used it and it was damaged. The car only has 25000 milles on it. The guy who attended me was very nice but I didn't spect this price. The manufacturer's warranty is for the glass, not the mechanism. I'm still in shock, I ma'am believe it. An example of how dealers cheat you. More
by Yoel
Employees Worked With
Stephen
March 02, 2022
Bryan in service is amazing. He goes above and beyond to help me with all my car needs. I have brought several cars from this dealer because of Brian Mays. Brian is very sensi He goes above and beyond to help me with all my car needs. I have brought several cars from this dealer because of Brian Mays. Brian is very sensitive to his customers needs. There isn't a problem he cannot handle. I thought about buying a whole different type of car brand but then I thought about losing Bryan as my service guy and I quickly decided against it. I want everyone to know how amazing Bryan team is and how they always go above and beyond to meet all customers needs. Thank you again Bryan Mays for how you have helped me through the years. More
by Helene Marshall
Employees Worked With
Bryan Mays
December 18, 2021
I made an appointment for service. AN APPOINTMENT!!!! I sat in the line for 30 minutes before anyone said a word to me. Then I was told 2 1/2 - 3 hours for AN OIL CHANGE. What is the purpose of an appointm sat in the line for 30 minutes before anyone said a word to me. Then I was told 2 1/2 - 3 hours for AN OIL CHANGE. What is the purpose of an appointment? The service department was really rude and unprofessional from the moment I arrived. Attitudes on full display. Just awful. More
by Jcantor
Employees Worked With
Service Department
September 06, 2021
Chris Layton and Armond are fantastic people!!!! Love the whole team at Napleton Hyundai. They take care of their customers and treat them like family. I would highly recommend Napleton Hyundai to anyone in whole team at Napleton Hyundai. They take care of their customers and treat them like family. I would highly recommend Napleton Hyundai to anyone in the market for a car. More
by tomdamato1
Employees Worked With
Chris Layton/ Armond
May 02, 2021
This dealer is not able to logistically handle the volume for service! When I arrived probably 30+ sitting waiting to be pulled from drive up area. A total cluster! It doesn't matter if you have an appointme for service! When I arrived probably 30+ sitting waiting to be pulled from drive up area. A total cluster! It doesn't matter if you have an appointment since they would never know which vehicle has one! The service advisor confirmed that is the way it works at this dealership. Poor techs are working pretty much outside under car wash cover like conditions. I actually drove all the way south to Rick Case for service busy as well but organized. If I had known this upfront I would definitely not have purchased a Hyundai. Toyota is ran 1000% better! More
by paging3
Employees Worked With
Drive up area service lane.
January 30, 2021
Thanks for your help! I did not purchase a vehicle but Thanks for your help! I did not purchase a vehicle but this young man by the name of Tony took the time out to assist me. I’ll be honest not really Thanks for your help! I did not purchase a vehicle but this young man by the name of Tony took the time out to assist me. I’ll be honest not really used to that from sales people or on that note a dealership but it was just something about the whole atmosphere. I would recommend this place if you are looking to avoid the norm, give these guys a try you just might find what you are looking for. Especially this guy unusually kind! More
by Jacky
Employees Worked With
Omar Colon
September 29, 2020
Armand Gynup is great, he's a people person. He's helped out of some tough situations with my vehicle when I thought the worst. Great and timely service! out of some tough situations with my vehicle when I thought the worst. Great and timely service! More
by Josephmartines197
Employees Worked With
Armand Guynup
