Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Napleton's West Palm Beach Hyundai - Service Center
West Palm Beach, FL
109 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
109 Reviews of Napleton's West Palm Beach Hyundai - Service Center
Sort by
July 23, 2022
The car business can be challenging to deal with and people are concerned about being taken advantage of.. this is a completely different experience. I would highly recommend!! people are concerned about being taken advantage of.. this is a completely different experience. I would highly recommend!! More
by Z Tyler
Employees Worked With
Ernie Revuelta
April 21, 2022
Find another dealership! The communication at this dealership is the worst along with their customer service! You've been forewarned! I had my 1st oil change on my 2022 Hyu The communication at this dealership is the worst along with their customer service! You've been forewarned! I had my 1st oil change on my 2022 Hyundai Tucson Hybrid Limited. What a total and complete disappointment. It's grueling enough just to make an appointment for the service. Consider yourself lucky if you even get a call back. I was really hoping within time this dealership would have improved by now. However, I can clearly see for myself...It's definitely gone from bad to worse! It's extremely unfortunate because they are closest to me. I'm compelled to seek service elsewhere because who doesn't want Top Notch Service! It's out there and I will find it! I don't even know who I was assigned to...and for the record the service guy Jason had nothing to do with the service I received and when you look at the paperwork you'll see why. I still have to stop back in and pick up the original paperwork that I never received on my 1st Oil Change! Good luck! More
by kathryn10940
Employees Worked With
Jason
March 30, 2022
The Napleton Hyundai Dealership giving me a quote of 4000 usd to replace Sun Ruf mechanism (the motor of mechanism is ok, only one of the pieces where the glass moves is damaged). This quote is 25 % of the i usd to replace Sun Ruf mechanism (the motor of mechanism is ok, only one of the pieces where the glass moves is damaged). This quote is 25 % of the initial price of the car!!!!. Practically, I never used it and it was damaged. The car only has 25000 milles on it. The guy who attended me was very nice but I didn't spect this price. The manufacturer's warranty is for the glass, not the mechanism. I'm still in shock, I ma'am believe it. An example of how dealers cheat you. More
by Yoel
Employees Worked With
Stephen
March 02, 2022
Bryan in service is amazing. He goes above and beyond to help me with all my car needs. I have brought several cars from this dealer because of Brian Mays. Brian is very sensi He goes above and beyond to help me with all my car needs. I have brought several cars from this dealer because of Brian Mays. Brian is very sensitive to his customers needs. There isn't a problem he cannot handle. I thought about buying a whole different type of car brand but then I thought about losing Bryan as my service guy and I quickly decided against it. I want everyone to know how amazing Bryan team is and how they always go above and beyond to meet all customers needs. Thank you again Bryan Mays for how you have helped me through the years. More
by Helene Marshall
Employees Worked With
Bryan Mays
December 18, 2021
I made an appointment for service. AN APPOINTMENT!!!! I sat in the line for 30 minutes before anyone said a word to me. Then I was told 2 1/2 - 3 hours for AN OIL CHANGE. What is the purpose of an appointm sat in the line for 30 minutes before anyone said a word to me. Then I was told 2 1/2 - 3 hours for AN OIL CHANGE. What is the purpose of an appointment? The service department was really rude and unprofessional from the moment I arrived. Attitudes on full display. Just awful. More
by Jcantor
Employees Worked With
Service Department
September 06, 2021
Chris Layton and Armond are fantastic people!!!! Love the whole team at Napleton Hyundai. They take care of their customers and treat them like family. I would highly recommend Napleton Hyundai to anyone in whole team at Napleton Hyundai. They take care of their customers and treat them like family. I would highly recommend Napleton Hyundai to anyone in the market for a car. More
by tomdamato1
Employees Worked With
Chris Layton/ Armond
