Napleton's West Palm Beach Hyundai - Service Center

I'd like to share my recent experience with the Service Department at Napleton's Hyundai Dealership (WPB). I had to tow my 2014 Santa Fe GLS to the dealership due to an electronic issue causing the engine Department at Napleton's Hyundai Dealership (WPB). I had to tow my 2014 Santa Fe GLS to the dealership due to an electronic issue causing the engine not to crank. Jesus Diaz in the repair service department was assigned to assist me. Despite the high volume of cars they were servicing non-stop, Mr. Diaz consistently kept me updated on the status of my vehicle. I visited the dealership to address an extended warranty issue and witnessed their busy operations. I want to highlight Mr. Diaz as an exceptional service person. He consistently exhibited a positive attitude, professionalism, and friendliness, even amidst a hectic schedule. He went above and beyond to resolve the problem with my extended warranty and efficiently handled the matter. This contrasts with my past negative experiences with dealership repairs, making this time with Mr. Diaz a truly positive one. Thank you, Mr. Diaz! More

This place is the worst for service. I came here a few months ago with an appointment and still sat here for 3 1/2 to 4 hours. I got a phone call asking me to please give them another I came here a few months ago with an appointment and still sat here for 3 1/2 to 4 hours. I got a phone call asking me to please give them another chance. Unfortunately I decided to do that. I am currently writing this while sitting in the service line trapped between two cars so I can't get out. I have an appointment but was told they are falling behind again and I can expect to be here for most of the afternoon. Unless you have absolutely nothing to do with your life and you want to spend your time sitting in a service station, I would recommend finding another place to service your car. More

The service department took good care of me. I dropped off my car and needed to return home. The shuttle had already departed, so they had a driver take me home. I appreciated that. The challeng I dropped off my car and needed to return home. The shuttle had already departed, so they had a driver take me home. I appreciated that. The challenge for this service department is that there are too many cars each day for the mechanics to take care of. I was fortunate that my car problem was taken care of the same day. More

On Saturday, Sept 30th, I was towed to Napletons Hyundai of West Palm Beach. I had a flat tire & a missing key fob which I dropped in my car & was unable to find. Roman & Cayden took care of my vehicle & th of West Palm Beach. I had a flat tire & a missing key fob which I dropped in my car & was unable to find. Roman & Cayden took care of my vehicle & their service was extraordinary! They even came by on a busy day to give me updates on how the work was progressing. The tire was repaired & the missing key fob was found. I was overjoyed. Both Roman & Cayden saw to it that my needs & concerns were handled satisfactorily by the Service Dept & I highly recommend both of them for your automotive needs. Thank you, Nadine Alterman More

Worst Service Dept. waited one hour and still wasn’t approached to ask about what service was needed. Had an Appt for 10:45, got there at 10:35, left at 11:40, having se waited one hour and still wasn’t approached to ask about what service was needed. Had an Appt for 10:45, got there at 10:35, left at 11:40, having seen only Roman, Customer Service Rep 3x’s. Last time for us, Jiffy Lube her we come More

Bought a new car on Saturday had no A/C on Monday. Ended up at this service department and it has honestly been the biggest disappointment ever!!! They did not call when it was ready as promised. I tr Ended up at this service department and it has honestly been the biggest disappointment ever!!! They did not call when it was ready as promised. I tried 5 times to reach them by phone they would answer then hang up. Finally I convinced operator to walk over and get someone. Car had been ready for three hours. On top of that they didn’t have part. Two weeks later still no part no call. I tried calling so I left three voicemails still no call. Buyer beware!!! More

Horrible service department. Had an appointment to fix the recall on the vehicle. Appointment was at 12:30. They had me wait in my car for 45 minutes until a service employee cam Had an appointment to fix the recall on the vehicle. Appointment was at 12:30. They had me wait in my car for 45 minutes until a service employee came to me sitting in my car with the a/c running. I waited for 3 hours and finally went to my service rep and asked what was going on. He left the office to see what was going on. This took him 5 minutes. He came in and said the car was ready. When I complained about the lousy customer service, all they kept saying was that they were busy, expecting me to be understanding of their plight. Terrrible customer service. More

The worst service department I have ever dealt with. I had a 1:00 appointment and waited for 40 minutes for a service adviser to talk to me. While I was waiting, at least (5) advisors passed by me like I had a 1:00 appointment and waited for 40 minutes for a service adviser to talk to me. While I was waiting, at least (5) advisors passed by me like I was invisible. When I complained, I was told we will be right with you. After another 20 minutes, I complained to another advisor & was told they are 45 minutes behind. If I was told that when I got there, I would have left, as I had some place I had to be. Will never go there again. More

Had bad service yesterday, 7:30am appointment, That they didn't have.. 40 minutes to check in, was only 5th in line.. Service people were wandering around getting coffee and ignoring everyone.. Was told wo didn't have.. 40 minutes to check in, was only 5th in line.. Service people were wandering around getting coffee and ignoring everyone.. Was told work would take 1 hour.. After 3 hours I called, no answer in service Dept. Soon after they called... car ready.. I've been to the one on Northlake.. Service Outstanding !! They keep you post all day and were very helpful.. Even washed and vacuum my car.. West Palm Beach didn't do either!! Won't go back again!!! Poor service.. Then got E mail today, unsigned, saying they were sorry and to call a number to make it up.. Called, it was their switchboard who knew nothin about it.. After 3 connections, was connected to Service manager, Mike Clancy's phone.. NO ANSWER!! Left message for call back, NO CALL... Imagine that!!! Strike 2 !!! Won't wait for strike 3, Going back to Northlake!!! More