Napleton's West Palm Beach Hyundai - Service Center

Bought a new car on Saturday had no A/C on Monday. Ended up at this service department and it has honestly been the biggest disappointment ever!!! They did not call when it was ready as promised. I tr Ended up at this service department and it has honestly been the biggest disappointment ever!!! They did not call when it was ready as promised. I tried 5 times to reach them by phone they would answer then hang up. Finally I convinced operator to walk over and get someone. Car had been ready for three hours. On top of that they didn’t have part. Two weeks later still no part no call. I tried calling so I left three voicemails still no call. Buyer beware!!! More

Horrible service department. Had an appointment to fix the recall on the vehicle. Appointment was at 12:30. They had me wait in my car for 45 minutes until a service employee cam Had an appointment to fix the recall on the vehicle. Appointment was at 12:30. They had me wait in my car for 45 minutes until a service employee came to me sitting in my car with the a/c running. I waited for 3 hours and finally went to my service rep and asked what was going on. He left the office to see what was going on. This took him 5 minutes. He came in and said the car was ready. When I complained about the lousy customer service, all they kept saying was that they were busy, expecting me to be understanding of their plight. Terrrible customer service. More

The worst service department I have ever dealt with. I had a 1:00 appointment and waited for 40 minutes for a service adviser to talk to me. While I was waiting, at least (5) advisors passed by me like I had a 1:00 appointment and waited for 40 minutes for a service adviser to talk to me. While I was waiting, at least (5) advisors passed by me like I was invisible. When I complained, I was told we will be right with you. After another 20 minutes, I complained to another advisor & was told they are 45 minutes behind. If I was told that when I got there, I would have left, as I had some place I had to be. Will never go there again. More

Had bad service yesterday, 7:30am appointment, That they didn't have.. 40 minutes to check in, was only 5th in line.. Service people were wandering around getting coffee and ignoring everyone.. Was told wo didn't have.. 40 minutes to check in, was only 5th in line.. Service people were wandering around getting coffee and ignoring everyone.. Was told work would take 1 hour.. After 3 hours I called, no answer in service Dept. Soon after they called... car ready.. I've been to the one on Northlake.. Service Outstanding !! They keep you post all day and were very helpful.. Even washed and vacuum my car.. West Palm Beach didn't do either!! Won't go back again!!! Poor service.. Then got E mail today, unsigned, saying they were sorry and to call a number to make it up.. Called, it was their switchboard who knew nothin about it.. After 3 connections, was connected to Service manager, Mike Clancy's phone.. NO ANSWER!! Left message for call back, NO CALL... Imagine that!!! Strike 2 !!! Won't wait for strike 3, Going back to Northlake!!! More

Jesus Diaz is one of the amaziing personal work the re good atención with the Customer and profesional Jobs 5 stars good atención with the Customer and profesional Jobs 5 stars More

Nick at the service department is awesome, he goes above and beyond in his work ethics. If anyone has vehicle issues, I would highly recommend go see him and beyond in his work ethics. If anyone has vehicle issues, I would highly recommend go see him More

Jason Kerr was awesome! Kept me informed on my vehicle from start to finish! Jason is a great asset to Napleton Hyundai- WPB. Kept me informed on my vehicle from start to finish! Jason is a great asset to Napleton Hyundai- WPB. More

The service guys are on point being detailed and communicative. I'll continue going for service. communicative. I'll continue going for service. More

Be careful, don't go for services to your car Hyundai. All ratings and their services don't match. There is no communication between the services advisor and the mechanic who performs services. They will All ratings and their services don't match. There is no communication between the services advisor and the mechanic who performs services. They will damage the vehicle and ask you to hold the vehicle to do suspicious activities. They broke my windshield, and the mechanic forgot to put back the engine cover. This dealership made me drive the car with the possibility of getting fire in the engine from west palm beach to Fort Lauderdale. Now they are lenient in refunding the services fee they charged on my credit card. More