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Napleton's West Palm Beach Hyundai - Service Center

West Palm Beach, FL

3.6
113 Reviews

113 Reviews of Napleton's West Palm Beach Hyundai - Service Center

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March 24, 2016

Good Service Fred is a great asset. Knows his business and explains all to the customer in language that a customer can understand.Keeps the customer informed as s More

by Chucky
Recommend Dealer
Yes
Employees Worked With
Fred in service
Mar 31, 2016 -

Napleton's West Palm Beach Hyundai responded

Thank you for the awesome feedback! You're right, Fred is a great asset to our team and we appreciate all he does for us! It is gratifying to hear that you kept informed of the progress of the work on your car. If there is anything more that we can do please come back and see us again. Take care! Best regards, Gene Khaytin - General Manager - gkhaytin@napleton.com or (888) 561-7077

October 09, 2015

Lack of customer service in the service dept. Totally ignored by people in service department. Driving a 2015 Genesis, this second time this has happened. They don't acknowledge customers and are More

by Evelyn21
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Can't remember there names, they never acknowledged me. The entire staff was rude!!!
Oct 13, 2015 -

Napleton's West Palm Beach Hyundai responded

I would like to personally apologize for the events that led up to your review. From your feedback, it is clear you were not treated with the respect and courtesy you most definitely deserve. I would appreciate the opportunity to speak with you and to make things right. Please contact us at your convenience. We look forward to speaking with you. Sincerely, The Napleton's West Palm Beach Hyundai Team

September 24, 2015

Service Issues On July 9, 2015, I took my Santa Fe in for an oil change & to repair a clogged winshield washer. They cracked the running board when putting the car More

by Yorkie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Valerie Chrystal
Oct 13, 2015 -

Napleton's West Palm Beach Hyundai responded

We're discouraged to hear of your unpleasant experience during your recent visit to Napletons West Palm Beach Hyundai. I would personally like to apologize for the behavior of some of our staff, and would like to speak with you directly in order to fully understand the circumstances and reach a satisfactory resolution. We are constantly trying to improve upon the customer service that we provide and your feedback would be of great help to us. Please contact us at your earliest convenience to discuss how we can resolve any sales or service issues you may have experienced. Sincerely, The Napleton's West Palm Beach Hyundai Team

November 25, 2014

Napleton Hyundai ~ Pre-Holiday Inspection I can always count on Napleton Hyundai, and specifically Service Advisor Jesse Garcia, to take care of my Sonata. Napleton advisors and general staff More

by Rwolberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Garcia
November 05, 2014

Napleton Hyundai is inept; 4 trips for same repair. BEWARE Well, this dealership and it manager Raul Gomila have been incompetent, callous, rude and utterly contemptuous. After spending $60,000 for an Equus, More

by Dentish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ernie (service manager), Fred (Equus goon)
June 24, 2014

Quality Customer Service + Efficiency = Best Marketing Tool! This morning, I brought my vehicle in for a routine service appointment. Jesse Garcia and Brad? (the gentleman who checks the battery) were there pro More

by Rwolberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Garcia
May 31, 2014

well taken care of We were visiting WPB from out of town. While there our 2011 sonata wouldn't start. We were able to get it to Napleton and they determined it was a par More

by aharvey10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred
April 24, 2014

Best Service Department I've Ever Dealt With! I couldn't be happier with my repeated experiences with Napleton's West Palm Beach Hyundai! I've had everything from major repair work to oil changes. More

by RLS49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Clancy
April 18, 2014

Great Dealership Brought my Genesis in for service on 4-18-14 I have to say what a great place. I was treated very well and made very comfortable. The staff is very fr More

by bjp6006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Uzarski
March 04, 2014

Raul Gomila & John Choynowski welcomed us with Raul Gomila & John Choynowski welcomed us with respect and friendliness. Took note on what we were looking for and broke down our options for us. D More

by KatieSmith14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Choynowski
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