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Napleton's West Palm Beach Hyundai - Service Center
West Palm Beach, FL
107 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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107 Reviews of Napleton's West Palm Beach Hyundai - Service Center
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April 15, 2016
Exceptional customer care Although it took 4 visits (1 to make an appointment, 2 to assess problem, 3 to finalize problem and order part and determine if warranty applied to th Although it took 4 visits (1 to make an appointment, 2 to assess problem, 3 to finalize problem and order part and determine if warranty applied to the Canadian car) the 4th visit had my car in and out in an hour and a half, washed and vacuumed and problem solved. I was treated with respect and was well informed about the work. Giovanni was my advisor and he did an outstanding job in customer service. Thank you! More
by Judy Howard
Employees Worked With
Giovanni and Mark
April 04, 2016
Excellent Service I brought my 2010 Hyundai in for an oil change, I expressed to the service guy that I was kinda in a hurry and I needed it completed ASAP. He stated h I brought my 2010 Hyundai in for an oil change, I expressed to the service guy that I was kinda in a hurry and I needed it completed ASAP. He stated he would do his best. That's EXACTLY what he did, he was courteous and completed the work in a timely manner. I'm taking the time to write this review because my attitude was not the best this particular morning. Prince remained calm and professional as I barked my demands. Thank you Hyundai Service department for employing people like Prince. More
by Frown turned upside down
Employees Worked With
Prince Curry
March 31, 2016
Excellent I look forward to having years of service with Nap Geovanny had helped me out before with excellent service so when I came back to resolve a passenger mirror problem he recalled the the issue we are h Geovanny had helped me out before with excellent service so when I came back to resolve a passenger mirror problem he recalled the the issue we are having and immediately told me he would get it taken care of . I believe you have very valuable employee working for you . When we came back to pick up the car he met us at the business office and made sure that everything had been handled correctly More
by Santafasport1
Employees Worked With
Geovanny Pelayo
March 24, 2016
Magnifico servicio. Servicio rápido y realización correcta del servicio y magnifica atención personal. del empleado Geovanny Pelayo durante todo momento y nos dio todas l Servicio rápido y realización correcta del servicio y magnifica atención personal. del empleado Geovanny Pelayo durante todo momento y nos dio todas las respuestas a nuestras preguntas. More
by Osvaldo1941
Employees Worked With
Geovanny Pelayo
March 24, 2016
Good Service Fred is a great asset. Knows his business and explains all to the customer in language that a customer can understand.Keeps the customer informed as s Fred is a great asset. Knows his business and explains all to the customer in language that a customer can understand.Keeps the customer informed as service progresses. More
by Chucky
Employees Worked With
Fred in service
October 09, 2015
Lack of customer service in the service dept. Totally ignored by people in service department. Driving a 2015 Genesis, this second time this has happened. They don't acknowledge customers and are Totally ignored by people in service department. Driving a 2015 Genesis, this second time this has happened. They don't acknowledge customers and are very rude!!!!! More
by Evelyn21
Employees Worked With
Can't remember there names, they never acknowledged me. The entire staff was rude!!!
September 24, 2015
Service Issues On July 9, 2015, I took my Santa Fe in for an oil change & to repair a clogged winshield washer. They cracked the running board when putting the car On July 9, 2015, I took my Santa Fe in for an oil change & to repair a clogged winshield washer. They cracked the running board when putting the car on their lift. Valerie exhibited no customer relation skills when notifying me of the problem, nor was I offered a free oil change. In fact, I found her tone and attitude insulting and rude. Moreover, a new running board was ordered; I was told not to expect it until mid-Sept. It's now Sept 24th; no word, so I followed up. Valerie informed me that the parts manager was out sick, therefore she could not check on my part. I called the parts dept. myself, and spoke to a competent employee who informed me that my part would not be in until mid-November. Until July, I'd been happy with my service at Napleton; guess I have to find a new dealership. More
by Yorkie
Employees Worked With
Valerie Chrystal
November 25, 2014
Napleton Hyundai ~ Pre-Holiday Inspection I can always count on Napleton Hyundai, and specifically Service Advisor Jesse Garcia, to take care of my Sonata. Napleton advisors and general staff I can always count on Napleton Hyundai, and specifically Service Advisor Jesse Garcia, to take care of my Sonata. Napleton advisors and general staff are professional, thorough, courteous, and comprehensive. I completely trust their recommendations as they have made me feel that my vehicle is in the best hands. Prior to a holiday road trip, I brought my car for an inspection and oil change. They discovered an embedded metal barb in my left front wheel, removed it, and patched up the tire. They are like extended family, and we are fortunate to have this level of professionalism and care at our local delearship. More
by Rwolberg
Employees Worked With
Jesse Garcia
November 05, 2014
Napleton Hyundai is inept; 4 trips for same repair. BEWARE Well, this dealership and it manager Raul Gomila have been incompetent, callous, rude and utterly contemptuous. After spending $60,000 for an Equus, Well, this dealership and it manager Raul Gomila have been incompetent, callous, rude and utterly contemptuous. After spending $60,000 for an Equus, the car began pulling right. Four alignments, four new tires, and days of wasted time and still the car pulls right. Raul Gomila told me directly that he would confirm repairs personally. Nope. Not even a call back. Ernie, the placeholder in charge of service also failed to do his job. Fred, the useless Equus guy also failed to do his job. It was only after I called Hyundai corporate headquarters and posted videos showing the abject incompetence of these 3 that Raul Gomila thought it wise to return my calls. Excuse after excuse simply reinforced his incompetence. He actually told me that my car wasn't fixed because someone had jury duty! Jury duty! Napleton Hyundai and Raul Gomila either cannot, will not or do not want to fix my car. In any case they are shockingly incompetent and the rudeness and disregard they have for my safety and my time speak volumes for Hyundai in general. I have 6 drivers in my family and 5 cars. I will never consider Napleton for anything, and neither should you. Hyundai thinks it is good and acceptable for Napleton to treat Equus customers like morons. Hyundai think Napleton is good. Hyundai thinks Raul Gomila is doing his job well. Hyundai lost my business forever. Nice work Raul Gomila, nice work. Anyone considering Hyundai should certainly look elsewhere; think twice. Think very carefully. More
by Dentish
Employees Worked With
Ernie (service manager), Fred (Equus goon)
June 24, 2014
Quality Customer Service + Efficiency = Best Marketing Tool! This morning, I brought my vehicle in for a routine service appointment. Jesse Garcia and Brad? (the gentleman who checks the battery) were there pro This morning, I brought my vehicle in for a routine service appointment. Jesse Garcia and Brad? (the gentleman who checks the battery) were there promptly to address my request and take care of the vehicle. Mr. Garcia has managed work on the vehicle previously, and my husband and I have found him to be a stellar representative of the Napleton Hyundai dealership. Having worked in an industry where marketing is key, I believe that the service advisor leaves a significant impression upon the customer and their perception of the organization as a whole. Mr. Garcia, as the face of Napleton, and the specialists working on the vehicle behind the scenes, have been extremely professional, courteous, knowledgeable, and efficient. I respect the quality of their work and their personal touch in handling our inquiries and advising us accordingly when additional services are required for our vehicle. As an example of going the extra mile, my car was blocked in the lot this morning and Mr. Garcia lent his helping hand to maneuver it through the service tunnel so that I could drive out safely onto the street. I commend the management team for creating a professional culture that is truly a well-oiled machine. We certainly convey our appreciation to Jesse Garcia (my husband and I refer to him as "Kaepernick") as well for his professional demeanor and sound advice. Respectfully yours, Rochelle & Steven Wolberg More
by Rwolberg
Employees Worked With
Jesse Garcia
