Napleton's West Palm Beach Hyundai - Service Center

Magnifico servicio. Servicio rápido y realización correcta del servicio y magnifica atención personal. del empleado Geovanny Pelayo durante todo momento y nos dio todas l Servicio rápido y realización correcta del servicio y magnifica atención personal. del empleado Geovanny Pelayo durante todo momento y nos dio todas las respuestas a nuestras preguntas. More

Napleton Hyundai ~ Pre-Holiday Inspection I can always count on Napleton Hyundai, and specifically Service Advisor Jesse Garcia, to take care of my Sonata. Napleton advisors and general staff I can always count on Napleton Hyundai, and specifically Service Advisor Jesse Garcia, to take care of my Sonata. Napleton advisors and general staff are professional, thorough, courteous, and comprehensive. I completely trust their recommendations as they have made me feel that my vehicle is in the best hands. Prior to a holiday road trip, I brought my car for an inspection and oil change. They discovered an embedded metal barb in my left front wheel, removed it, and patched up the tire. They are like extended family, and we are fortunate to have this level of professionalism and care at our local delearship. More

Napleton Hyundai is inept; 4 trips for same repair. BEWARE Well, this dealership and it manager Raul Gomila have been incompetent, callous, rude and utterly contemptuous. After spending $60,000 for an Equus, Well, this dealership and it manager Raul Gomila have been incompetent, callous, rude and utterly contemptuous. After spending $60,000 for an Equus, the car began pulling right. Four alignments, four new tires, and days of wasted time and still the car pulls right. Raul Gomila told me directly that he would confirm repairs personally. Nope. Not even a call back. Ernie, the placeholder in charge of service also failed to do his job. Fred, the useless Equus guy also failed to do his job. It was only after I called Hyundai corporate headquarters and posted videos showing the abject incompetence of these 3 that Raul Gomila thought it wise to return my calls. Excuse after excuse simply reinforced his incompetence. He actually told me that my car wasn't fixed because someone had jury duty! Jury duty! Napleton Hyundai and Raul Gomila either cannot, will not or do not want to fix my car. In any case they are shockingly incompetent and the rudeness and disregard they have for my safety and my time speak volumes for Hyundai in general. I have 6 drivers in my family and 5 cars. I will never consider Napleton for anything, and neither should you. Hyundai thinks it is good and acceptable for Napleton to treat Equus customers like morons. Hyundai think Napleton is good. Hyundai thinks Raul Gomila is doing his job well. Hyundai lost my business forever. Nice work Raul Gomila, nice work. Anyone considering Hyundai should certainly look elsewhere; think twice. Think very carefully. More

Quality Customer Service + Efficiency = Best Marketing Tool! This morning, I brought my vehicle in for a routine service appointment. Jesse Garcia and Brad? (the gentleman who checks the battery) were there pro This morning, I brought my vehicle in for a routine service appointment. Jesse Garcia and Brad? (the gentleman who checks the battery) were there promptly to address my request and take care of the vehicle. Mr. Garcia has managed work on the vehicle previously, and my husband and I have found him to be a stellar representative of the Napleton Hyundai dealership. Having worked in an industry where marketing is key, I believe that the service advisor leaves a significant impression upon the customer and their perception of the organization as a whole. Mr. Garcia, as the face of Napleton, and the specialists working on the vehicle behind the scenes, have been extremely professional, courteous, knowledgeable, and efficient. I respect the quality of their work and their personal touch in handling our inquiries and advising us accordingly when additional services are required for our vehicle. As an example of going the extra mile, my car was blocked in the lot this morning and Mr. Garcia lent his helping hand to maneuver it through the service tunnel so that I could drive out safely onto the street. I commend the management team for creating a professional culture that is truly a well-oiled machine. We certainly convey our appreciation to Jesse Garcia (my husband and I refer to him as "Kaepernick") as well for his professional demeanor and sound advice. Respectfully yours, Rochelle & Steven Wolberg More

well taken care of We were visiting WPB from out of town. While there our 2011 sonata wouldn't start. We were able to get it to Napleton and they determined it was a par We were visiting WPB from out of town. While there our 2011 sonata wouldn't start. We were able to get it to Napleton and they determined it was a part for the starter, repaired it in less than 90 minutes so we were able to get on the road and head home. It was a wonderful experience and I feel it was a very comparable price. Five star customer service! More

Best Service Department I've Ever Dealt With! I couldn't be happier with my repeated experiences with Napleton's West Palm Beach Hyundai! I've had everything from major repair work to oil changes. I couldn't be happier with my repeated experiences with Napleton's West Palm Beach Hyundai! I've had everything from major repair work to oil changes. Mike Clancy has been extremely professional, honest and fair in every visit i've had. We are in the market to replace our other car, a Toyota and Mike and his service department have sold our next car. More