Napleton's West Palm Beach Hyundai - Service Center

Ask for Bryan May, Service Advisor! Whether my 2011 Hyundai Sonata 2.0T (Turbo) requires regular maintenance or has a specific issue, Bryan May is most helpful in facilitating getting th Whether my 2011 Hyundai Sonata 2.0T (Turbo) requires regular maintenance or has a specific issue, Bryan May is most helpful in facilitating getting the job done to my compete satisfaction. Bryan is extremely professional,, knowledgeable, and customer oriented. My car is always ready in a timely fashion as appropriate for the required service. Napleton's West Palm Beach Hyudai is fortunate to have him as a team member. More

Excellent service. Great service, efficient. Time stated for service was exact. Prince was friendly, asked about concerns, and helped me to set up my new phone with the Great service, efficient. Time stated for service was exact. Prince was friendly, asked about concerns, and helped me to set up my new phone with the car.. More

Exceptional customer care Although it took 4 visits (1 to make an appointment, 2 to assess problem, 3 to finalize problem and order part and determine if warranty applied to th Although it took 4 visits (1 to make an appointment, 2 to assess problem, 3 to finalize problem and order part and determine if warranty applied to the Canadian car) the 4th visit had my car in and out in an hour and a half, washed and vacuumed and problem solved. I was treated with respect and was well informed about the work. Giovanni was my advisor and he did an outstanding job in customer service. Thank you! More

Excellent Service I brought my 2010 Hyundai in for an oil change, I expressed to the service guy that I was kinda in a hurry and I needed it completed ASAP. He stated h I brought my 2010 Hyundai in for an oil change, I expressed to the service guy that I was kinda in a hurry and I needed it completed ASAP. He stated he would do his best. That's EXACTLY what he did, he was courteous and completed the work in a timely manner. I'm taking the time to write this review because my attitude was not the best this particular morning. Prince remained calm and professional as I barked my demands. Thank you Hyundai Service department for employing people like Prince. More

Excellent I look forward to having years of service with Nap Geovanny had helped me out before with excellent service so when I came back to resolve a passenger mirror problem he recalled the the issue we are h Geovanny had helped me out before with excellent service so when I came back to resolve a passenger mirror problem he recalled the the issue we are having and immediately told me he would get it taken care of . I believe you have very valuable employee working for you . When we came back to pick up the car he met us at the business office and made sure that everything had been handled correctly More

Good Service Fred is a great asset. Knows his business and explains all to the customer in language that a customer can understand.Keeps the customer informed as s Fred is a great asset. Knows his business and explains all to the customer in language that a customer can understand.Keeps the customer informed as service progresses. More

Lack of customer service in the service dept. Totally ignored by people in service department. Driving a 2015 Genesis, this second time this has happened. They don't acknowledge customers and are Totally ignored by people in service department. Driving a 2015 Genesis, this second time this has happened. They don't acknowledge customers and are very rude!!!!! More

Service Issues On July 9, 2015, I took my Santa Fe in for an oil change & to repair a clogged winshield washer. They cracked the running board when putting the car On July 9, 2015, I took my Santa Fe in for an oil change & to repair a clogged winshield washer. They cracked the running board when putting the car on their lift. Valerie exhibited no customer relation skills when notifying me of the problem, nor was I offered a free oil change. In fact, I found her tone and attitude insulting and rude. Moreover, a new running board was ordered; I was told not to expect it until mid-Sept. It's now Sept 24th; no word, so I followed up. Valerie informed me that the parts manager was out sick, therefore she could not check on my part. I called the parts dept. myself, and spoke to a competent employee who informed me that my part would not be in until mid-November. Until July, I'd been happy with my service at Napleton; guess I have to find a new dealership. More