Napleton's West Palm Beach Hyundai

It all started with an ad in the Sunday news " we will beat any competitors price by $2900...." So I called and spoke with Colette and explained to her that I have a valid invoice from another deale will beat any competitors price by $2900...." So I called and spoke with Colette and explained to her that I have a valid invoice from another dealer with an out the door price.. and since the ad in the paper states that they will beat that price by $2900 I would like to come by if that is correct...she stated " if you have the qoute in writing we will honor it"so I drove from broward county to the dealer on Okeechobee rd. upon arrival I asked for Colette...she was paged I introduced myself and she remembered who I was and recalled our conversation by phone she asked me if I could wait a few minutes and she would be right back..10 minutes later she brings a salesman over i asked her why do I have to deal with him if she was the one I spoke with on the phone? she said "well he's our newspaper ad specialist" right there a red flag should have gone up ...I gave him the benefit of the doubt..I explained to him that I already know what color/package and trim I want but he kept wanting to show me his inventory...we checked the lot and he had what we wanted but in red and black( we wanted white but it was not a deal breaker) after wasting more than an hour I asked him if he would please talk about numbers(price)thats when he runs to the podium and stays there for 15 minutes ..Don't know why ..he comes back with a MSRP price I explained to him about the ad and that I have spoken with Colette about honoring the quote fron another dealer.. he got all flustered and ran back to the podium to talk to "Mr.Bozo"..upon return he told me that Mr.Bozo on the podium said that they cannot honor the quote because they don't have the same exact car ...I asked him what about the cars you just showed us they are the same exact cars ...he said no we do not have them and that Mr.Bozo on the podium told him NO there is nothing we can do... I told him that the ad was a hoax it is misleading and they should have told me when I called that they will not honor another dealers quote... SHAME ON YOU! what a sleazy place... The salesmen that are employed there seem to fit in. Worst experience ever..I have purchased many cars during the last decade and never experienced anything like this before..You know your in for a suprise when you go to a dealer and you have a Bozo on the podium and all his little muppets running up to him for price quotes...why even have a salesperson if they can't close a deal without constantly leaving their desk and running to the podium? then when you think they are trying to work with you they send in another salesman to wear you down.It is difficult for me to imagine anyone having a positive car buying experience at this dealership.Some of the salesmen were polite but still sleazy.. Next time I should check the web for customer reviews first................... More

I purchased my Hyundai in 2006. When I completed the payoff to Harris Bank in October 2012 I asked for the title. They kindly informed me that there was no title! Harris had tried repeatedly to contact payoff to Harris Bank in October 2012 I asked for the title. They kindly informed me that there was no title! Harris had tried repeatedly to contact Napelton. Napelton refused to reply! So now i find out I own a vehicle with no title and i have to go through a dog and pony show to have my title reproduced. I quit going there a long time ago. I changed to Wallace Hyundai for my service needs. I didn't feel like I was being conned like i did with Napelton Hyudai. This was the third vehicle i had purchsed from Napelton and it is absolutly no doubt that i will NEVER deal with them again. Be careful! More

We went to look at a car, either new or used for my family. We told the salesman our particular situation once we got there. We told him what we had for a down payment, and what we had to trade in. We family. We told the salesman our particular situation once we got there. We told him what we had for a down payment, and what we had to trade in. We also spoke to him about needing special financing. He mumbled his name, and most of the conversation after that. I could hear and understand about every other word. The salesman asked what kind of car we were interested in, and after we told him, we were lead to the newest, most expensive car on the lot. We told him that we would not qualify for that amount, and we were told not to worry, they have "Magic Mike". We drove the car, liked it, and turned in all the paperwork, and was told we would hear from "Magic Mike" the next day. I went to the dealership the next day, and we were told what they could finance us for (half the amount of the brand new top of the line car we drove). I told my salesman of a car I found, which if they made the sticker price $2,000 less, we would qualify for. They would not budge on the price at all. They said "nope does not fit your paramaters". They then tried to force me into a car I did not want. I went back to another dealership I visited the day before, and they approved us for the same car, that was sticker priced $500 higher! I sent my salesman an email, and he NEVER responded. All I wanted was an explanation as to why I did not qualify for the car we saw there. I am very dissapointed. More

This car is my fourth Hyundai that I have bought at your dealer. They always assist me in my financing, always look for best bank rates and I am always treated great. No complaints. I will come back and buy dealer. They always assist me in my financing, always look for best bank rates and I am always treated great. No complaints. I will come back and buy another Hyundai in the future. More

My salesman, Kirk Rowdan was a pleasure to work with. He went out of his way to help me select a car with features I wanted and did not push me toward anything else. He was straightforward and a knowledgeab went out of his way to help me select a car with features I wanted and did not push me toward anything else. He was straightforward and a knowledgeable professional. More

felt as if i had gone back to the old fashion way of selling a car 1. dealer only gave a selling price under my pressure - kept wanting to know what i will do with my car 2 after finally getting a price selling a car 1. dealer only gave a selling price under my pressure - kept wanting to know what i will do with my car 2 after finally getting a price i told them they can appraise my car 3 both processes took a far too long amount of time 4 finally left dealership after about 3+ hours never haveing received valuation of my car 5 visited delray hyundai and agreed on selling and trade price within one hour next day More

I dealt with John my salesman and Marco my finance director. They were both very professional and accommodating and I am very happy with the level of service I received. I arrived at the dealership director. They were both very professional and accommodating and I am very happy with the level of service I received. I arrived at the dealership in the evening after speaking with John on the phone; they worked well into the night to finalize my deal even though they both had to be at work on Saturday morning - they are both valued assets to their dealership and company. I highly recommended them to friends and family for future car purchases. Nick Makris More

Buying a car was never as painless before. Big John made a big positive difference. He really took the time and was very patient even thought it was a late pouring rain Sunday afternoon. He cared! a big positive difference. He really took the time and was very patient even thought it was a late pouring rain Sunday afternoon. He cared! More

"Big John" was an idiot. I walked into the dealership alone; perhaps due to the fact that I'm a 20-something female, he thought I would be an easy 'target,' or easy to take advantage of. I'm dealership alone; perhaps due to the fact that I'm a 20-something female, he thought I would be an easy 'target,' or easy to take advantage of. I'm not. When he walked away to "go get a price quote" on the car & options I wanted, I found him text-messaging someone in the corner of the room 10 minutes later. Only after confronting his boss about the issue did he start actually getting that price quote. Further, when we went to go test drive the new Hyundai Veloster, he told me to wait in the lobby while he got the car off the back lot. Unbeknownst to him, I stepped out of the lobby for a minute just after he left, and proceeded to watch him smoke two cigarettes before heading to the back lot to get the car. Needless to say, I will not be purchasing from Napleton's WPB Hyundai, even though it's just down the street from me. ...I think I'll head to Delray Beach! More

John made a usually difficult ordeal of buying a car much easier than I have experienced before when buying a car. He was friendly, not pushy, and was patient with my husband and me. He spent a lot of time easier than I have experienced before when buying a car. He was friendly, not pushy, and was patient with my husband and me. He spent a lot of time with us and we never felt rushed in to buying something or taking a deal we were not comfortable with. He even told us he wanted us to walk out with a smile on our faces. I would recommend him to anyone who is looking to buy a car. More