Napleton's West Palm Beach Hyundai

Good price on used SUV but after they added ALLLL the extras and $799 dealer fee WOW!!! out of price range. The SUV then became over priced....way overpriced. Plus when does anyone really pay dealer fee extras and $799 dealer fee WOW!!! out of price range. The SUV then became over priced....way overpriced. Plus when does anyone really pay dealer fees? Do people really fall for this? WOW!!! $799 for the right to buy a used car LOL More

Leased a vehicle back in 2011 a Hyundai genesis was told that the warranty that I purchased and service package I bought could be used anywhere and the insurance was thru Hyundai financial. This was obvious that the warranty that I purchased and service package I bought could be used anywhere and the insurance was thru Hyundai financial. This was obviously a lie and took them 5 and a half months to finally send me some of the paperwork for the insurance for excess wear for tires that a dealer had told me we fine. was told by insurance company claim should have been done within 30 days of car being returned. However without the dealer getting back to me ever. It took a friend who lives near there to go in twice for me to take care of it for me. Cannot believe how poor customer service was there spoke to Hyundai on phone they really did not offer any help nor seemed troubled by this. However Fred the service writer has been helpful and offered good customer care. Just would stay away from sales floor but service department is good. More

I have purchased two vehicles from this store and received excellent service...during the 8 years I have used their service department for the most part I would have to rate it very High...Fred Usars received excellent service...during the 8 years I have used their service department for the most part I would have to rate it very High...Fred Usarski is my service manger and goes out of his way to make sure everything is done to a T. Mike and the rest of the crew are also excellent....Sure any store makes mistakes on occasion and they are quick to restore them ...Would recommend them to anyone.Raul is excellent and will give good deals. Have a Sonata Limited and replaced my wifes Azera recentely due to a accident. More

I went there 2 different times! The 1st was for car I went there 2 different times! The 1st was for car would not start! They charged the battery! I asked if I needed a new one. they said NO! I as I went there 2 different times! The 1st was for car would not start! They charged the battery! I asked if I needed a new one. they said NO! I asked if I needed Alternator? NO! I asked if I needed a Generator? thay said NO! The 2nd Time had the same problem! They now changed the battery! they also chnged the Alternator! After the had the part supplier send them the Wrong part! So i paid 2 times for the same things to be FIXED the First Time! I drove out & a few hrs later, NOW my A/C was not KOOL! So What did they do while it was in their care! It was very KOL before I took to them!! So they RIPPED me off for a NEW A/C Compressor! New A/C Freezone air mix!!!!! Why is it that you bring your car in for Repairs & after you leave SOMETHING ELSE ALWAYS SEEMS TO GO WRONG!!!! More

My wife purchased Genesis with assurances all service and parts were covered by the $ 3900+ extra policies. When servicing the car several hundred dollars of parts were not covered. After the first oil chang parts were covered by the $ 3900+ extra policies. When servicing the car several hundred dollars of parts were not covered. After the first oil change our garage and driveway were flooded with oil because the Napleton mechanic installed the filter incorrectly. Other issues are passed on to incompetents by Mr. Gomila, "Managing Partner". At the dealership they all seem nice and friendly but are wolfs in sheeps clothing. More

My wife and I were in the market for a 2013 Genesis Coupe 2.0T a few days ago, and decided to stop by this dealership seeing it was fairly close to our home. Wow! What a extremely horrible experience from th 2.0T a few days ago, and decided to stop by this dealership seeing it was fairly close to our home. Wow! What a extremely horrible experience from the sales on down to the manager. The "female manager was outside having chat, playing on her cell phone, while the sales rep Daniel hung around waiting for her to come back with scribbled bits of paper with numbers. Not once did she come over introduce herself, talk to us. Daniel you did an okay job with earning our business, Its not your fault you have such unprofessional co-wokers that depend on you 100% as the customers first point of contact. Thank you Daniel. One thing to watch out for is informing customers that there are "so called incentives available, when in fact there were not" Having done so research about this dealership on google, this place is highly disorganized with a lack of direction. Future customers avoid this dealership all together, this place is truly the worst to go to. Save your self the trouble, headache and punishment of inexperienced sales reps who walk around, hang out, outside, disappear and have no respect or integrity whats so ever and i'm putting that statement mildly. If you looking for a New Car take the drive over to Delray about 8.1 miles south and sit down with "Liam" a absolutely brilliant sales executive! My wife and I bought our NEW 2013 GENESIS COUPE FROM DELRAY HYUNDAI, SUCH A GREAT PLACE TO BUY A CAR! Napleton Hyundai YOU should just go ahead and close your doors, or maybe better yet keep reading these reviews and teach yourselves what's happening within your organization, or better yet send your entire staff back to training. 0/5 STARS. and thats being generous. Best Regards More

I would never purchass any vechile from any Napleton after my experience my husband and I encountered. We were told by the girl on the phone, who is their internet ghost, that they had tons of cars und after my experience my husband and I encountered. We were told by the girl on the phone, who is their internet ghost, that they had tons of cars under 11,000. We needed to get in by that night or the next night for the big clearance sale. We rushed to get in and we were greated by someone else and she told me that the girl I spoke to just works behind the desk in the upper office. This after she made it like she would be the one I would ask for and would be working with. Long story short, they had ZERO cars for that price point and the manager tried to get us to see other cars (the old bait and switch). Never in all my years of purchasing cars did I experience such a horrible experience. I guess they think we consumers are ALL DUMB. My husband and I were shocked and its funny he called it that the manager wouldn't be back to talk to us becasue he knew he wasn't getting the sale. I have since found my car and other dealers who are incredible to work with. NAPLETON should have never lied just to get us in the door. We purchase cars every few years and we are a family of 4 drivers and NO NAPLETON will ever see my business again. Deb More

I bought my car from Napleton Hyundai with my husband about 10 months ago. I bought a used 2011 Hyundai Sonata. Within the first 10 months of owning this car... I've had to have 4 different parts replace about 10 months ago. I bought a used 2011 Hyundai Sonata. Within the first 10 months of owning this car... I've had to have 4 different parts replaced: sensor in the break pad (to start the car), my whole steering column, a sensor that communicated to my transition & those wires that connected the sensor to the transmission. Regardless - everything was covered on warranty... but every 3 months I've had to replace something on my car... It seems VERY EXCESSIVE! For my car being a "Certified Used" car - I will NEVER trust Napleton Hyundai in purchasing a car EVER AGAIN. Also, a few months ago, I was quoted about $400 to have some liquids replaced in my engine... and I took the quote to a local repair shop... which they only charged me $80 for the SAME THING. Two words: NOT TRUSTWORTHY. Take your business somewhere else! More

From the first time I entered the dealership I was treated in a friendly professional manner. My salesman Jeff Saied me and took me out to see the car I was interested in, 2013 Accent. He explained treated in a friendly professional manner. My salesman Jeff Saied me and took me out to see the car I was interested in, 2013 Accent. He explained all the safety features as well as everything that makes Hyundai different from the other cars in its class. We took a test drive and returned to the office to do business. He was knowledgeable and courteous during our deliberations until we came to a leasing agreement. He was very patient answering questions from a first time leasing customer. He made follow up calls and everything was ready when it was time to pick up the car. Afterward in the following weeks he answered all my questions and helped me in scheduling a 45 day service check up. Everything about the experience was good-the appearance of the dealership and the professional employees working there. More

I purchased one vehicle brought it back because it didn't feel safe to drive . Now I have another vehicle that I've taken back three times . I really hope they can fix the issue . I'm very disappointed to sa feel safe to drive . Now I have another vehicle that I've taken back three times . I really hope they can fix the issue . I'm very disappointed to say the least . I was told I couldn't get my deposit back because they took a loss ! Keeping my fingers crossed that it all works out . :( More