Napleton's West Palm Beach Hyundai

Quality Customer Service + Efficiency = Best Marketing Tool! This morning, I brought my vehicle in for a routine service appointment. Jesse Garcia and Brad? (the gentleman who checks the battery) were there pro This morning, I brought my vehicle in for a routine service appointment. Jesse Garcia and Brad? (the gentleman who checks the battery) were there promptly to address my request and take care of the vehicle. Mr. Garcia has managed work on the vehicle previously, and my husband and I have found him to be a stellar representative of the Napleton Hyundai dealership. Having worked in an industry where marketing is key, I believe that the service advisor leaves a significant impression upon the customer and their perception of the organization as a whole. Mr. Garcia, as the face of Napleton, and the specialists working on the vehicle behind the scenes, have been extremely professional, courteous, knowledgeable, and efficient. I respect the quality of their work and their personal touch in handling our inquiries and advising us accordingly when additional services are required for our vehicle. As an example of going the extra mile, my car was blocked in the lot this morning and Mr. Garcia lent his helping hand to maneuver it through the service tunnel so that I could drive out safely onto the street. I commend the management team for creating a professional culture that is truly a well-oiled machine. We certainly convey our appreciation to Jesse Garcia (my husband and I refer to him as "Kaepernick") as well for his professional demeanor and sound advice. Respectfully yours, Rochelle & Steven Wolberg More

Wonderful experience fyi Karen Leone GM/Managing Partner's Assistant Napleton Hyundai WPB 2301 Okeechobee Blvd. West Palm Beach, FL 33409 561-686-7137 ext. 202 5 fyi Karen Leone GM/Managing Partner's Assistant Napleton Hyundai WPB 2301 Okeechobee Blvd. West Palm Beach, FL 33409 561-686-7137 ext. 202 561-616-7656 fax kleone@napleton.com From: Conniedee617@aol.com [mailto:Conniedee617@aol.com] Sent: Friday, June 13, 2014 2:58 PM To: kleone@napleton.com Cc: conniedee617@aol.com Subject: Fwd: thank you I am unable to send my letter to www.dealerrater.com ... perhaps you can. thank you. Hyundai Administration: I recently bought a 2014 Elantra Ltd from Napleton West Palm Beach Showroom. I am so very very pleased with my (third Elantra) and with the personnel at Napleton's West Palm Beach. This is my third Elantra, all purchased at the West Palm Beach Showroom. The salesman Charles Loomis and the managers Ron and Tony were exceptionally kind and helpful to me.. Please note, I am a senior and Charles Loomis was very patient with me and answered every question I had. He was a pleasure to deal with. Another reason I keep returning to Napleton West Palm Beach is your Service Department. They are always available to me and Mr. Clancy is also so very helpful...the service is excellent. I am sure I will enjoy my new Hyundai and will again return for my next one. Sincerely, Connie Deering More

The Best Sales Experience Ever I have been waiting for the 2015 Genesis to launch!!! I went straight to Napleton Hyundai, West Palm Beach, Red carpet treatment, knowledgeable Sale I have been waiting for the 2015 Genesis to launch!!! I went straight to Napleton Hyundai, West Palm Beach, Red carpet treatment, knowledgeable Sales Rep John Choynoyski lead me right through the decision making process! I am so grateful to have had such an incredible experience with Hyundai/Napleton. Paul Stern managed the financing directions superbly. I have gone on Facebook, Mark Elias posted my photo with the Genesis for Left Lane News, and also sent it around on his FB Page. I called in to Raul the day after I bought the car to speak on 1290 AM, have already had friends of mine in PB want to buy a Genesis too!!! I cannot thank Napleton Hyundai team enough for the incredible treatment as a client. Have anyone call me- I will be glad to be a spokes person for this Brand! Toni Lee 561-301-6234 toni.lee@corcoran.com FYI: I am an ex MB E500 owner…. More

well taken care of We were visiting WPB from out of town. While there our 2011 sonata wouldn't start. We were able to get it to Napleton and they determined it was a par We were visiting WPB from out of town. While there our 2011 sonata wouldn't start. We were able to get it to Napleton and they determined it was a part for the starter, repaired it in less than 90 minutes so we were able to get on the road and head home. It was a wonderful experience and I feel it was a very comparable price. Five star customer service! More

Best Service Department I've Ever Dealt With! I couldn't be happier with my repeated experiences with Napleton's West Palm Beach Hyundai! I've had everything from major repair work to oil changes. I couldn't be happier with my repeated experiences with Napleton's West Palm Beach Hyundai! I've had everything from major repair work to oil changes. Mike Clancy has been extremely professional, honest and fair in every visit i've had. We are in the market to replace our other car, a Toyota and Mike and his service department have sold our next car. More

Great Dealership Brought my Genesis in for service on 4-18-14 I have to say what a great place. I was treated very well and made very comfortable. The staff is very fr Brought my Genesis in for service on 4-18-14 I have to say what a great place. I was treated very well and made very comfortable. The staff is very friendly. If I have to spend my time at a dealership I am glad it is Napletons Hyundai. When I need a new car it is going to be Napletons Hyundai all the way. Please keep up the good work. Thank you Fred for taking such good care of me. Brenda Paquette More

They did a great job start to finish. Found us two vehicles we love and made the deal happen. Great team and HIGHLY recommend! We will be back to buy more for sure. vehicles we love and made the deal happen. Great team and HIGHLY recommend! We will be back to buy more for sure. More

Walked in the dealership and we were welcomed, presendents day weekend just lost my 2011 Hyundai sonata and saved Gladys my wife and I lives. Frank has kept in touch and follow up with us to make presendents day weekend just lost my 2011 Hyundai sonata and saved Gladys my wife and I lives. Frank has kept in touch and follow up with us to make sure we are satisfied and. Continue to provide service on our new purchase. More

This dealership is by far the worse experience ever! I went to look at a car I was interested in from online and I waited so long for someone to assist me. I had a couple questions about the car I was int went to look at a car I was interested in from online and I waited so long for someone to assist me. I had a couple questions about the car I was interested in and nobody was anywhere to be found. Once someone finally came,I took the car for a test drive and the salesman wasn't able to answer any of my questions. I'm a first time buyer and I had a lot of questions so assumed he would have some answers at least but no. All he could say was the car is pretty clean , like really? Completely ignore my questions. This location definitely needs more experience in cars before they sell them. He told me that the car was detailed when I can clearly see it wasn't and when I asked what noise that was that the car made when he first started it which was a loud squeek he got real quiet and was like oh its the belt from sitting out here for so long?! Yea right. Not only this experience but I know several people that had a bad experience here as well. More

This was my first time leasing. I have always had older cars, needless to say I was extremely nervous. I worked with Anthony and he made me feel very comfortable, as well as every employee there, (even the cars, needless to say I was extremely nervous. I worked with Anthony and he made me feel very comfortable, as well as every employee there, (even the greeter recognized me from when I had visited a month ago!)He was very thorough with everything and explained it step by step. A great place to go and buy or lease a car!! I cannot thank the staff enough for a wonderful experience and great customer service. They really work with you and consider you part of the hyundai family. GREAT EXPERIENCE!!!!! Thanks everyone!!! More