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Napleton's West Palm Beach Hyundai
West Palm Beach, FL
735 Reviews
The home of the best, most affordable new and used Hyundai cars near Delray, Wellington, Coconut Creek, and Boynton Beach, FL just so happens to be the #1 Hyundai dealer in South Florida: West Palm Beach Hyundai. Family owned and in business for over 50 years, West Palm Beach Hyundai earned their reputation as the #1 South Florida Hyundai dealer because they truly believe that customer satisfaction and common courtesy should be held above all else. The focus on these traits has been in place since Edward W. Napleton opened his first dealership in Chicago back in 1931 and continues to this day, hence why over 68% of over 800,000 satisfied Napleton customers across 64 franchises and 5 states return as repeat customers.
From the time you come in to our facility, you can see why West Palm Beach Hyundai is different from the competition. Our waiting area comes decked out with a flat screen TV, while our relaxing customer lounge treats customers to free coffee and Wi-Fi. Our friendly, knowledgeable staff is devoted to your complete satisfaction and constantly strives to give you the easiest and most enjoyable buying experience, as well as to exceed your expectations before, during, and long after the sale is completed. We stock all the best new Hyundai vehicles , including the Accent, Elantra, Sonata, Genesis, Tucson, Santa Fe, and Veracruz.
We also feature tons of used and Certified used Hyundai vehicles, as well as tons of used cars, trucks, and SUVs from manufacturers such as Toyota, Acura, BMW, Jeep, Mazda, Chevrolet, and Volkswagen. Our Service Department is only staffed by ASE Certified technicians and comes complete with a service shuttle so you can still get around town while your vehicle is serviced. Our fully stocked Parts & Accessories Departments are packed with genuine OEM parts so your vehicle can be restored or customized to factory specifications. What is more, our website can allow you to value your trade, calculate your payments, and even apply
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 735 reviews
June 02, 2015
Rance is helpful I had many questions about Elantra models & Rance explained the difference with each one. He takes his time to show you a car off site. Rance knew abo I had many questions about Elantra models & Rance explained the difference with each one. He takes his time to show you a car off site. Rance knew about the Value Edition model. One salesman never heard of it. More
by NIELBAG5871
Verified CustomerEmployees Worked With
SINCLAIR
May 30, 2015
Thank you for A plus service Carlos Suarez the salesman was very helpfu and nice. I will tell all my family and friends to come here to purchase their new car. Thank you for all y Carlos Suarez the salesman was very helpfu and nice. I will tell all my family and friends to come here to purchase their new car. Thank you for all you do! More
by TWEETYW7
Employees Worked With
LOOMIS
May 28, 2015
good news Their are dealerships who making buying a car pleasurable.I found Napleton's salesman to be fair and responsive.I purchased a car and was out the door Their are dealerships who making buying a car pleasurable.I found Napleton's salesman to be fair and responsive.I purchased a car and was out the door in two hours and ten minutes. The only thing I was missing was my deposit check and lunch,which I later found out I could have gotten at the service department for free. More
by FOURHART
Employees Worked With
LOOMIS
May 27, 2015
Finance Scam I went to this dealership this weekend and bought a CPO 2014 Hyundai Sonata. The car is great, but the sales and financing experience was lacking. I w I went to this dealership this weekend and bought a CPO 2014 Hyundai Sonata. The car is great, but the sales and financing experience was lacking. I went in knowing that I wanted to look at two used cars I had already researched (Ford Fusion and the Hyundai Sonata). I am happy with my choice, but my sales guy was pushy and would not really even entertain the idea of looking at the Ford, instead he wanted me to look at new cars. The process took a few hours and when I finally got into the finance office I was disappointed. Just like I had researched the cars, I had also researched the finances pretty thoroughly. I knew going in that I was pre-approved for a %3.99 72 month loan, and I had already done most of the calculations including down payments, tax, fees etc. The final cost of my loan should have been about $16,000 and brought me to payments of $250 a month (using the loan calculator of the bank I am approved through), but the financial manager told me my monthly payments would be $272. I asked him what the cause was and he didn't have an answer. I told him that's not the numbers I came up with and he just looked at me like I was stupid. I asked him if we could negotiate the dealer fees and he said no, that's their profit. So to "make me feel better" he said he could work in the GAP protection, oil changes etc. which would only bring the payments up to $279. I conceded that a $7 difference was worth the services so I agreed. I had already been there 3 1/2 hours at this point so I didn't look to closely at the paperwork with the final numbers (my fault, but he was also rushing me in a fairly condescending manner). The more research I did once I got home and looked at the paperwork it turns out that he charged me the full price for the extra services and must have just lied about the monthly payment the first time with the intention of working them in, because if I take away the cost of the extras, my payments would in fact be $250. Luckily I realized this only days later and I can cancel the services if I want, but I am not very happy with the experience. I am 23 and a first time car buyer and I tried to do my research, but they made me question myself and took advantage. Definitely learned my lesson. More
by jd53289
Employees Worked With
Howard Stravitz
May 27, 2015
Lease It was an amazing experience to meet Melissa at City Place who invited me to test drive the Hyundai Santafe at Huyndai Napleton. Since the moment I ca It was an amazing experience to meet Melissa at City Place who invited me to test drive the Hyundai Santafe at Huyndai Napleton. Since the moment I came into the dealer, and after I had visited three other dealers, they were the only one who made me feel as a customer and not as if they were making me a favor. Sales people were very professional and friendly at the same time. I was very well treated. I'm 100% satisfied with the experience and with the car. I'm in love with my Santa Fe limited ultimate!!! More
by CECILIA1701
Employees Worked With
LEUTERIO
May 23, 2015
Extraordinary! Napleton Hyundai in West Palm Beach the service provided was excellent. Tony was the manager on duty at the time and he made sure that my experience w Napleton Hyundai in West Palm Beach the service provided was excellent. Tony was the manager on duty at the time and he made sure that my experience was a memorable and enjoyable one. the purchase made that day for my 2015 Genesis was well spent that day at the dealership. - I was very pleased. I will recommend Napleton Hyundai in West Palm Beach to everyone. Raul the GM was very welcoming and understanding , he was making sure that the time spent was minimal and that everything went smooth; which it did. A very satisfied Consumer. Thank you again to Napleton Hyundai of WPB. More
by JOE0
Employees Worked With
PEREZ
May 22, 2015
Quick and painkess I purchased my car at Napleton because it was the dealership associated the Costco sales program. With that, I'm glad I went there. John was great to I purchased my car at Napleton because it was the dealership associated the Costco sales program. With that, I'm glad I went there. John was great to work with and made my car buying experience very easy. I am so happy with my car and will look to Napleton for my next when that time comes. More
by KOHO34
Employees Worked With
CHOYNOWSKI
May 21, 2015
incredible Amazing, great the people were so nice and friendly I'm doing all my deals with them. Everyone was great friendly patient knowledgeable never had suc Amazing, great the people were so nice and friendly I'm doing all my deals with them. Everyone was great friendly patient knowledgeable never had such a great experience at a dealership More
by EMONTAGUE84
Employees Worked With
SINCLAIR
May 03, 2015
I had a great experience in purchasing 2014 sonata car from I purchase my 2014 Sonata from salesman Shelby Jefferson. Shelby Jefferson had patience with me because I wanted to see several types of cars. Shelby I purchase my 2014 Sonata from salesman Shelby Jefferson. Shelby Jefferson had patience with me because I wanted to see several types of cars. Shelby Jefferson serve me with a smile, kindness. Shelby Jefferson knows how every Hyundai function n operates, he's very knowledgeable. I will most definitely come back to NPB Hyundai for my next car. Thanks for a great experience Mr. Jefferson More
by Ginger
February 14, 2015
New car purchase After dealing at length with Big John, which was a pleasure, we were introduced to the finance manager, to finalize the deal. We told him ( can't reme After dealing at length with Big John, which was a pleasure, we were introduced to the finance manager, to finalize the deal. We told him ( can't remeber his name ) we were paying cash and were anticipating a quick transaction in his office! This manager tried extremely rudly and abnoxioulsy to have us lease our 2015 Sonata instead of purchasing. What shoulD have been a quick transaction took forever. He tried over and over and over to have us lease the vehicle. We told him several times we were not interested in a lease AT ALL but he kept going. He told us he leases both his vehicle, a mercedes and a land rover, ( it says a lot when a car dealer mangager doesn't even drive the product he sells ) and it's the best thing in the universe. In 3 years we would turn in our 2015 Sonata and LEASE a new one and during this period, not spend a dime on the 2015. He said that in 3 years without the lease our 2015 would be basically worthless because of depriciation. At this point my wife and I were ready to get up and walk out of the dealer, but we unfrotunately didn't. Well, it got better. He tried to sell us extra warranties and some product to protect the cars' finish. Once again, we informed him we were not interested in any of it. He said that by the time the car was 3 old it would look like crap and basically self implode because we declined all the extras. He made us feel real stupid by buying this car. Ironically, we bought the car based on its 10 year limited warranty and safety features and reputation after much research. But he wasn't selling any of the great features of this vehicle. Just the Lease and extra warranties so he could make more comission. During part of the process he yelled at some other dealer employee loudly and rudely, as if my wife and I were not sitting in his office and were invisible. This is the worst new car experince we have ever had in our lives. I don't know if we'll ever buy a Hyundai ever again, but we'll probably never go back to Ed Napletons dealer. More
by pmm
Employees Worked With
Big John,( Sales ) Bone Head finance manager
