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Napleton's West Palm Beach Hyundai
West Palm Beach, FL
776 Reviews
The home of the best, most affordable new and used Hyundai cars near Delray, Wellington, Coconut Creek, and Boynton Beach, FL just so happens to be the #1 Hyundai dealer in South Florida: West Palm Beach Hyundai. Family owned and in business for over 50 years, West Palm Beach Hyundai earned their reputation as the #1 South Florida Hyundai dealer because they truly believe that customer satisfaction and common courtesy should be held above all else. The focus on these traits has been in place since Edward W. Napleton opened his first dealership in Chicago back in 1931 and continues to this day, hence why over 68% of over 800,000 satisfied Napleton customers across 64 franchises and 5 states return as repeat customers.
From the time you come in to our facility, you can see why West Palm Beach Hyundai is different from the competition. Our waiting area comes decked out with a flat screen TV, while our relaxing customer lounge treats customers to free coffee and Wi-Fi. Our friendly, knowledgeable staff is devoted to your complete satisfaction and constantly strives to give you the easiest and most enjoyable buying experience, as well as to exceed your expectations before, during, and long after the sale is completed. We stock all the best new Hyundai vehicles , including the Accent, Elantra, Sonata, Genesis, Tucson, Santa Fe, and Veracruz.
We also feature tons of used and Certified used Hyundai vehicles, as well as tons of used cars, trucks, and SUVs from manufacturers such as Toyota, Acura, BMW, Jeep, Mazda, Chevrolet, and Volkswagen. Our Service Department is only staffed by ASE Certified technicians and comes complete with a service shuttle so you can still get around town while your vehicle is serviced. Our fully stocked Parts & Accessories Departments are packed with genuine OEM parts so your vehicle can be restored or customized to factory specifications. What is more, our website can allow you to value your trade, calculate your payments, and even apply
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 776 reviews
December 06, 2016
Awesome employees I want to point out my salesman was great and worked closely with me to ensure i got exactly what i was looking for , i was worried about getting take I want to point out my salesman was great and worked closely with me to ensure i got exactly what i was looking for , i was worried about getting taken advantage of and he ensured that i did not, Rance was exceptional and has a great work ethic , he even introduced me to Karen one of the managers and she was so personal and extremely helpful in my overall expierence . Thank you for my experience i will be bringing my mother in next to purchase from Rance . More
by danikinsx
Verified CustomerEmployees Worked With
Rance
December 03, 2016
Good dealer This is the second car that I have leased from Napleton and I am obviously satisfied since I returned again. I would happily refer anyone to them and This is the second car that I have leased from Napleton and I am obviously satisfied since I returned again. I would happily refer anyone to them and I am very happy with Hyundai. More
by lewiswrx
Employees Worked With
Michael - Karen- Kyle
November 20, 2016
Deceptive, dismissive, dishonest equals dreadful experience Initialy drawn to this dealer during internet search that produced several cars of interest. Knew I would be at a business conference two hours away Initialy drawn to this dealer during internet search that produced several cars of interest. Knew I would be at a business conference two hours away and could squeeze in a purchase, so I did two specific things to prepare: ask that all fees above the listed price be disclosed upfront (no resposne/never provided) and completed loan pre-approval form online. Also called the day I planned to make the drive to confirm pre-approval status and was assurred no problem. When I arrived I asked for salesperson I had been communicating with but ended up with floor manager who immediately began writing extra fees on a sheet of paper that would be part of deal including $1895 for certifying the vehicle and for warranty transfer and $1395 for some kind of preferred customer program. When I explained I had already asked for this info and not received and had driven 2 hours and was agitated he said the salesperson I had dealt with was "somebody who they hired who makes $8 per hour" as an explanation for undisclosed fees. I then was asked to look up on my phone the stock numbers of the cars I was interested in, which I provided and he left. 15 mins later a person I had not met strongly encouraged me to come see a car I might be interested in that was nothing like the two I had asked about. I refused and went outside to find cars. 15 mins later this same person who actually was a salesperson, drove the aforementioned car I didnt want out to where I was on lot and insisted I take it for a drive and aggressively questioned why I didnt want it. I refused again, he drove off and returned 15 mins later to inform me both cars I was interested in were sold...as I was standing at one of the cars I had found (not marked as sold or not for sale). He then went and retrieved keys for a test drive and began a safety features rehearsed speech I said I had already researched yet he continued. Long story short, they had not pre-approved me, were dishonest on several fronts, tried every deceptive practice car dealers are infamous for and wasted several hours of my and my family's time all to end in pure frustration. Do not be their victim. More
by RegularGuy
Employees Worked With
Initially, Karyna, then Mike, then Tyler.
November 19, 2016
Excellent Wonderful staff great overall experience , I received everything I was looking for and I would recommend this dealership to all of my friends and fami Wonderful staff great overall experience , I received everything I was looking for and I would recommend this dealership to all of my friends and family . More
by josephrrusso
November 12, 2016
Satisfied Customer Frankly I find "car shopping" distasteful because automobile salespeople, as a rule, use scripted phrases and don’t come across genuine. My salespers Frankly I find "car shopping" distasteful because automobile salespeople, as a rule, use scripted phrases and don’t come across genuine. My salesperson, Michael Dichiara on the other hand was cordial and seemed to be just a regular friendly guy that just acted natural and that was the reason I decided to not just get a price and be on my way but stay and listen to what he had to say. By the way at the other dealerships that I visited, as soon as I heard a salesperson say “what can I do to earn your business” I ran out the door. More
by southpalm
Employees Worked With
Michael Dichiara
November 12, 2016
Review of dealership The salesmen are extremely friendly and easy going. My experience at this dealership was pretty good. The process most definitely took longer than I w The salesmen are extremely friendly and easy going. My experience at this dealership was pretty good. The process most definitely took longer than I would have liked. More
by cjpalacios81
Employees Worked With
Pedro
November 04, 2016
average The salesman was very good the Financing I did not care for. I was promised a set payment and a week later was told it had to be higher even though I The salesman was very good the Financing I did not care for. I was promised a set payment and a week later was told it had to be higher even though I made it clear the payment was the most important part and they agreed to meet my budget and a week later they raised it. More
by tim36
November 02, 2016
West Palm Hyundai Mike and Karen made our experience amazing. They had great customer service skills. We loved our buying experience!!! Thank you for helping us get our Mike and Karen made our experience amazing. They had great customer service skills. We loved our buying experience!!! Thank you for helping us get our new vehicles. We absolutely love them!!! More
by sviolante88
Employees Worked With
Mike and Karen
November 02, 2016
Awesome Had a great time buying a car. Staff is very nice and you gained a new customer for years. I love the staff here can't wait to come back. Had a great time buying a car. Staff is very nice and you gained a new customer for years. I love the staff here can't wait to come back. More
by danielviolantellc
November 01, 2016
Absolutely Dishonest Experience Posted a price online of $14,997 for a certified Hyundai Sonata. When I called the real price of the car was over $18,000 before tax and licensing... Posted a price online of $14,997 for a certified Hyundai Sonata. When I called the real price of the car was over $18,000 before tax and licensing...they added a $1,000+ dealer fee for profit and nearly $2,000 for certification. Yet they advertised the car for $14,997. Absolutely dishonest. More
by CARBuyer1971
Employees Worked With
Segourney Isaac
