Napleton's West Palm Beach Hyundai

Tire change Prompt and excellent service! The employee in charge of us, Mr Guynup, was really helpful and tried his best to give us the new tire as soon as possib Prompt and excellent service! The employee in charge of us, Mr Guynup, was really helpful and tried his best to give us the new tire as soon as possible; although we had to leave momentarily, he didn't make us wait when we got back. It was a pleasant service! More

Charged for service not done. Twice I have gone in for service of my 2017 Elantra. Both times, I have been charged for service that was not done. This past 15,000 mile service I Twice I have gone in for service of my 2017 Elantra. Both times, I have been charged for service that was not done. This past 15,000 mile service I was charged $49.95 for a tire rotation and balance. Neither was done. This is not only a initial cost an safety issue but would also shorten the life of the tires which will cost me additionally. More

SCAMMERS Leasing a vehicle from Napleton's Hyundai has been a complete nightmare. By far the worst customer service experience of my life. I was lied to from t Leasing a vehicle from Napleton's Hyundai has been a complete nightmare. By far the worst customer service experience of my life. I was lied to from the beginning and told that my mileage overages from my previous lease would be forgiven because I was leasing a new vehicle (which is the only reason I leased a new vehicle instead of buying out my old vehicle) until a month later I get a bill for just under 2,000.00 for mileage overages. I was lied to by every staff member at this dealership and I will never go back for another vehicle. This was the worst decision I have ever made and I would advise you to go elsewhere. More

Deceiving Was working with Blas Ramirez to purchase a car. The price was 12988.00 and was told when I spoke to him this price was on a 3rd party site (Auto trad Was working with Blas Ramirez to purchase a car. The price was 12988.00 and was told when I spoke to him this price was on a 3rd party site (Auto trader) and they cannot be responsible for the incorrect pricing. Basically its bait and switch they tell you one price to get you in the door and then give you another price. Unethical is the best way to put it. More

Ken's Hyundai Good Experience. The sales person and the finance person exceeded my expectations when it comes to purchasing an automobile. The vehicle was deliver Good Experience. The sales person and the finance person exceeded my expectations when it comes to purchasing an automobile. The vehicle was delivered clean and full of fuel. The sales person was very helpful when explaining the features of my new car. More

my elantra I am a repeat customer. This is the third Elantra I have had from Napleton's. I don't want to drive any other car; I ask for Elantra when I have to r I am a repeat customer. This is the third Elantra I have had from Napleton's. I don't want to drive any other car; I ask for Elantra when I have to rent out of town. More

Completely disappointing, read reviews on Gurus and Yelp ! I guess I should have paid more attention to the CarGurus reviews and Yelp reviews. Several customers reference bait-and-switch tactics and a refusal I guess I should have paid more attention to the CarGurus reviews and Yelp reviews. Several customers reference bait-and-switch tactics and a refusal to do business over the phone/email which can lend a buyer time to make decisions and comparison shop between dealers. I called on Saturday 12/2 and spoke to (Didi?), a nice lady who verified the car I seek is still in stock. I explained that I'm out of the state and will wire money and have the car transported to my home in Texas. This is standard and we do it many times per year. She told me that they have fraud concerns (repeated in several bad reviews, should have been a flag). David Jacobs called 24 hours later, verified again that they have the car I'd like. However, he stated that they will not do business remotely, again due to fraud concerns. Were I financing the car, I could see this. However, I'm a cash buyer, so they would not need to submit a credit app for me. I mentioned that I hold a valid Texas dealer's license, and David promised to check with the GM and get back to me. He did; and the answer was the same: "We don't do business remotely." He then invited me to the showroom. I told him I would consider sending an employee to sign documents and pick up the vehicle, but I'd need to have a buyer's order first so I can see the financials. Note: I'm willing to pay full price on their website, it's fair for the car I need, we are not asking to negotiate. Regardless, David told me that they would be unwilling to discuss any financials without me present. As a dealer, I can promise you, this is only for one reason: YOU WILL PAY A SUBSTANTIALLY HIGHER PRICE IN PERSON. They won't send you any documentation as they know you will not come in. Do yourself a favor as a customer and STAY AWAY. Call any other dealer; they WILL send you a buyer's order on a vehicle unless they engage in the same tactics. The folks who reviewed previously and said that the dealer charged outrageous dealer fees/doc fees are likely right. They'll post a price online to sucker you into a visit, then they'll bully and tire you into buying at a much more inflated price. Good luck! More